Toby Deals

Australia beware. Samsung phone not original. When I emailed support they don’t reply. items come from Hong Kong. No recourse.

This company is totally a Scam.
I wish i can take them to court !!
This company has absolutely no regard for Australian consumer guarantee laws

This company has absolutely no regard for Australian consumer guarantee laws. at least some 5star reviews appear fake: the accounts seem to have a random object photo, the review wording is generic and do not appear to specifically relate to any product and if return/warranty claim is listed, no mention is made of the service experience.all the halmarks of copy paste and random box ticking... If a fault developes, they will hide behind the manufacturers warranty with no investigation into the fault itself and will try to extort and additional $104 from you to ship the faulty item back. Do do trust them with electronics.

Bought a poco F2 Pro phone and got it for a great price. They really were so much cheaper than the rest of the market. So if you purchase and nothing goes wrong, you are golden... BUT

I had an issue with the phone. I sent it back under warranty. They received the item and processed sent it back. They didn’t fix the issue. I’ve resent it back to them and they are working on it. I’ve pretty much written off the phone now. I’ve been in warrant for 4 months (and counting) and no result.

Pros
Super prices when doing comparatives

Cons
Based in HK
Warranty service takes a very long time...

I purchased a Dyson V11 and after 13 months the trigger broke. When I approached them for warranty they told me the warranty was only 12 months so bad luck. I approached Dyson looking for the part to repair my machine and they told me the machine had a 24 month warranty and they sent me a vacuum head with no hesitation. Tobydeals would still refuse to accept the item was still in warranty.
Beware, they are scammers.

Bought a Samsung Active watch and the watch stopped working after 6 months. The service teams did not offer any support and dismissed my arguments.

I brought a phone which was horrible and even after I did all the things they asked me to do and showed them video proof, I was still told to pay $104 to send it to them to look at and determine if it is faulty. I can't afford to waste more money for something they couldn't garauntee.

I received the incorrect game and have sent 3 emails now to sort it out and still no reply. This is a Xmas present and I would like it sorted asap please.

The 5g on my device is not working, i asked them for help since the phone is under warranty and it will take over 2 months for the device to be back in my hands and this is even if they decide to fix it.. So untrustworthy, pay that extra 20% and get your device from a local seller. WASTE OF MONEY I also paid for the express shipping 3-5 days and the phone arrived after a month. COMPANY IS A JOKE

Ordered an S20 Samsung phone. Service was great and package arrived within a week however when I opened the box I am shocked to find the charging cords, a clear case and instead of the phone inserted was a small clay brick. BEWARE DO NOT SHOP FROM THIS OUTLET. I have contacted them and also reported this to paypal.

I purchased a Huawei Watch GT2e Hector-B19S - Graphite Black from them, at $x+shipping, the product was faulty from receipt, the warranty was not covered by Huawei, so we had to send the product back (international courier plus insurance at $30+). They received the product, and after much backward and forward they returned the $X only, accepting it as faulty product, yet even though it never worked AND I was requested by them to ship it back via registered post they are not willing to refund the $30+.
Even the Huawei store was surprised at the situation!

Toby deals is grey market buying. Essentially the manufacturers warranty does not apply and where there is a fault, Toby Deals will have you send the goods back AT YOUR COST and IF THEY AGREE THEY ARE FAULTY (important factor as they repair in-house and quite frankly have no idea what they are doing) will credit you somehow to a capped $$.

I’ve had a pair of headphones that were faulty. Bought them in March. It’s now nearly the end of August and combined time in operation under my care, I’ve had 6 weeks use.

The response time PER MESSAGE is...

Buy at your own risk. Prices are good and if you have a working item and it won't break for years you are lucky.
BUT if you will get a faulty, DOA or you will need to use warranty this is when you will see all the bad sides of Toby Deals. RMA working very badly! Forget about what they say on their website about Free Pick Up service. They will be wasting and wasting your time in the hope that you will give up. They will be telling you scarry things that if they find that item is working they will charge you $52+52 for the delivery. And when I ag...

I bought a Samsung Note 9, there was a manufacturing fault with the antenna and the phone had very poor cellular reception. Fair enough, Tobydeals instructed me to send away to a Hong Kong address for repair. That was over three months ago with no sign of the phone and I'm refused a refund.
Communication is very hard, broken English makes it hard for them to understand me and vise versa.
I would not recommend shopping here and I'm sorry I did.....

the phone you have sent me is unusable in Australia. I have a phone I can not use and you are not answering my emails. If I do not get my money back or another phone I will report you to the Australian Taxation Office because your are defrauding them off the GST and they will pull your webside from the Australian Market.