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I wish I'd never bought from tobydeals
I bought a Samsung Note 9, there was a manufacturing fault with the antenna and the phone had very poor cellular reception. Fair enough, Tobydeals instructed me to send away to a Hong Kong address for repair. That was over three months ago with no sign of the phone and I'm refused a refund.
Communication is very hard, broken English makes it hard for them to understand me and vise versa.
I would not recommend shopping here and I'm sorry I did.....
Might deal with them again.
Bought a phone. Had a faulty screen from the beginning. Would not replace but only repair it. Had long drawn out issues trying to send it back and now that they have it said it will take 4-6 weeks to repair. Bought from an Australian web site but I have to send back to Hong Kong. That's pretty dodgy, and who takes that long to repair a phone??? 4-6 weeks think about it? It would take my a few hours max to change a screen.
Got the phone back much quicker than they said and repairs seem good so the phone is working fine now.
Quick delivery, however had a demonstrated fault and they refused to replace, wanted $70 to return faulty phone
TL;DR - had a problem with the phone, showed video evidence, and had to get a PayPal refund
TIP: Always use PayPal for buyer protection
Extra star for very quick delivery - less than a week
Here's my experience with Toby Deals:
27 Aug - purchased Mi 9T Global
3 Sep - arrives
5 Sep - reverts to bootloader, factory reset fixes it for about 2-3 hours. RMA raised. $50 pickup + $20 return fee if device found to be ok...
Good price and dealings with them initially A Different Story When Things Go Wrong!
I have made quite a few purchases with success and a great price. Unfortunately, I received a faulty product. Repeated representation to try and return something is absolutely crazy. In a bricks and mortar store if you return something they either give you a refund or a replacement or it is covered by warranty. Because they are outside Australia and they can hide behind a computer they try and wear you down. We are talking just over $122.55 for a camera lens. Not thousands of dollars!
Look at the screenshot and text copied below of the email t...
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Refused warranty claim
We purchased 23 tablets at a good price which we were happy about, however, one of the tablets had a problem with the screen when we took it out of the box. I sent the device back to Toby Deals who flatly claimed that we had physically damaged the device with use. They wanted to charge an amount almost the full price we paid to have the device repaired or $70 to have it sent back.
Questions & Answers
I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?
It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.
I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .
I emailed their support email but only got a response 4 days later.
They can be a bit slow with the dispatching and replying to emails but you will receive your phone.
Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them
Where is my phone? TAUW380168383
It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).
Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!
Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.
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