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Toby Deals

Toby Deals

4.1 from 2,453 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Toby Deals

Reviews

  • Product Quality
    4.0 (12)
  • Return Claim MadeYes (14) · No
  • Shipping
    5.0 (8)
  • Warranty Claim MadeYes (14) · No
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Reviewer Photos & Videos

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Erika
ErikaPerth, WA

Fast delivery

published

The parcel arrived fast and quick with perfect packaging and tracking information are also provided by the company. Well done!

Product Quality
5/5
Shipping
5/5
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedDJI Osmo Pocket
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The reviewer stated that an incentive was offered for this review

Kijoo
KijooFar North Queensland, QLD

Good gimbal camera

published

It arrived one week ago and used family camping
Small tiny and Easy to use.
Need better cover to protect looks cheap
But other functions very nice.
Delivery took one week very fast.

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Product Quality
5/5
Shipping
5/5
Return Claim MadeYes
Warranty Claim MadeYes
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The reviewer stated that an incentive was offered for this review

Justcruisin'
Justcruisin'North Queensland, QLD
  • 2 reviews
  • 4 likes

I wish I'd never bought from tobydeals

published

I bought a Samsung Note 9, there was a manufacturing fault with the antenna and the phone had very poor cellular reception. Fair enough, Tobydeals instructed me to send away to a Hong Kong address for repair. That was over three months ago with no sign of the phone and I'm refused a refund.
Communication is very hard, broken English makes it hard for them to understand me and vise versa.
I would not recommend shopping here and I'm sorry I did.....

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy Note 9
Pepe
PepeMetropolitan Adelaide, SA

Cheap

published

Quite fast and swift
It was very cheap for top end stuff
Very satisfied

Does sell from Hong Kong which is a bit of a shame but still has fast delivery. Would Recommend.

Product Quality
5/5
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedDucky One 2 White LED Mechanical Keyboard
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The reviewer stated that an incentive was offered for this review

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Akbar
AkbarMetropolitan Adelaide, SA

Thank you Toby Deals. I got my item on time and the qualification is perfect.

published

It is perfect. I got it on time. Toby Deals is a nice supplier for any products especially for electronic one. I like my mobile phone and I suggest you buy your item by Toby Deals.

Product Quality
5/5
Shipping
5/5
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedMobile
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The reviewer stated that an incentive was offered for this review

Thomas B.
Thomas B.Sydney, NSW
  • Verified

All good so far

published

I purchased a Nokia 7 plus phone in February 2019. There seems to be a know issue with the charging port and (as so many others) the one on my Nokia failed, too. I contacted Tobydealsau and after some basic troubleshooting questions I was given an RMA number and could send it back (I don't think I even had to pay something). It was confirmed that it is that know issue and it was repaired and sent back to me. Can't ask for more.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedNokia 7 Plus
Chris A
Chris AGreater Melbourne (Metropolitan), VIC
  • 56 reviews
  • 44 likes

Might deal with them again.

published

Bought a phone. Had a faulty screen from the beginning. Would not replace but only repair it. Had long drawn out issues trying to send it back and now that they have it said it will take 4-6 weeks to repair. Bought from an Australian web site but I have to send back to Hong Kong. That's pretty dodgy, and who takes that long to repair a phone??? 4-6 weeks think about it? It would take my a few hours max to change a screen.
Got the phone back much quicker than they said and repairs seem good so the phone is working fine now.

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes

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DDD
DDDSydney, NSW

Fast delivery an great price

published

I ordered the black Megaboom speaker from Toby Deals. It has a very good prices. The shipping was very fast. I would definitely come back and definitely recommended to all.

Product Quality
5/5
Shipping
5/5
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedLogitech UE MEGABOOM
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The reviewer stated that an incentive was offered for this review

grnow
grnowSydney
  • 22 reviews
  • 8 likes
  • Verified

Excellent service and support

published

I had low expectation buying a phone from Hong Kong - Expecting to get what you pay for. I was surprised how quick it arrived with DHL to my door. I had some issues with the phone, but no problem contacting via their email support system. Few questions was asked and then they organised DHL to pick up and to be sent to Hong Kong.
I would like to give 5 stars, but their specs on products are not always consistent and it sometimes not 100% accurate, just be aware.
Will buy again and with the extra protection PayPal provides, its a winner. Why would I buy from Harvey Norman or JB Hifi when I have these guys selling with 50% discount.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
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timberau
timberauBrisbane
  • 24 reviews
  • 18 likes
  • Verified

Quick delivery, however had a demonstrated fault and they refused to replace, wanted $70 to return faulty phone

published
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedXiaomi Mi 9T
Buttons
ButtonsSydney, NSW
  • 7 reviews
  • 4 likes

Good price and dealings with them initially A Different Story When Things Go Wrong!

published
  • Thumbnail
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
  • Verified

Refused warranty claim

published

We purchased 23 tablets at a good price which we were happy about, however, one of the tablets had a problem with the screen when we took it out of the box. I sent the device back to Toby Deals who flatly claimed that we had physically damaged the device with use. They wanted to charge an amount almost the full price we paid to have the device repaired or $70 to have it sent back.
Very disappointing!

Product Quality
2/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy Tab 10.1
Electronics & Computing Shops

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amin a.
amin a.Perth, WA

genuine return Policy and after sale service

published

I was so nervous buying from them, but their after sales team proved that they are much better than even Aussie retailers. They accepted my refund of a mobile phone, after I proved my case

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedXiaomi Mi 9 SE 64 GB
manish pandit
manish panditSydney, NSW

the redmi note 6 pro is working amazingly

published

the phone came in good and has been working extremly well and hasnt shown any signs of failure. It has excellent cpu and works very fast and smoothly with minimum failure.

Product Quality
5/5
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedXiaomi Redmi Pro
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The reviewer stated that an incentive was offered for this review

Questions & Answers

Kitty
Kittyasked

I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?

1 answer
Nathan
Nathan

It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.

Gulzar R.
Gulzar R.asked

I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .

3 answers
SKN
SKN

I emailed their support email but only got a response 4 days later.

anglosaxon1969
anglosaxon1969

They can be a bit slow with the dispatching and replying to emails but you will receive your phone.

Jay
Jay

Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them

Maxim M.
Maxim M.asked

Where is my phone? TAUW380168383

12 answers
Dagabix
Dagabix

It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).

Maxim M.
Maxim M.

Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!

A Driver
A Driver

Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.

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