Reviewer Photos & Videos
The parcel arrived fast and quick with perfect packaging and tracking information are also provided by the company. Well done!
Good gimbal camera
It arrived one week ago and used family camping
Small tiny and Easy to use.
Need better cover to protect looks cheap
But other functions very nice.
Delivery took one week very fast.
I wish I'd never bought from tobydeals
I bought a Samsung Note 9, there was a manufacturing fault with the antenna and the phone had very poor cellular reception. Fair enough, Tobydeals instructed me to send away to a Hong Kong address for repair. That was over three months ago with no sign of the phone and I'm refused a refund.
Communication is very hard, broken English makes it hard for them to understand me and vise versa.
I would not recommend shopping here and I'm sorry I did.....
Quite fast and swift
It was very cheap for top end stuff
Does sell from Hong Kong which is a bit of a shame but still has fast delivery. Would Recommend.
Thank you Toby Deals. I got my item on time and the qualification is perfect.
It is perfect. I got it on time. Toby Deals is a nice supplier for any products especially for electronic one. I like my mobile phone and I suggest you buy your item by Toby Deals.
All good so far
I purchased a Nokia 7 plus phone in February 2019. There seems to be a know issue with the charging port and (as so many others) the one on my Nokia failed, too. I contacted Tobydealsau and after some basic troubleshooting questions I was given an RMA number and could send it back (I don't think I even had to pay something). It was confirmed that it is that know issue and it was repaired and sent back to me. Can't ask for more.
Might deal with them again.
Bought a phone. Had a faulty screen from the beginning. Would not replace but only repair it. Had long drawn out issues trying to send it back and now that they have it said it will take 4-6 weeks to repair. Bought from an Australian web site but I have to send back to Hong Kong. That's pretty dodgy, and who takes that long to repair a phone??? 4-6 weeks think about it? It would take my a few hours max to change a screen.
Got the phone back much quicker than they said and repairs seem good so the phone is working fine now.
Fast delivery an great price
I ordered the black Megaboom speaker from Toby Deals. It has a very good prices. The shipping was very fast. I would definitely come back and definitely recommended to all.
Excellent service and support
I had low expectation buying a phone from Hong Kong - Expecting to get what you pay for. I was surprised how quick it arrived with DHL to my door. I had some issues with the phone, but no problem contacting via their email support system. Few questions was asked and then they organised DHL to pick up and to be sent to Hong Kong.
I would like to give 5 stars, but their specs on products are not always consistent and it sometimes not 100% accurate, just be aware.
Will buy again and with the extra protection PayPal provides, its a winner. Why would I buy from Harvey Norman or JB Hifi when I have these guys selling with 50% discount.
Quick delivery, however had a demonstrated fault and they refused to replace, wanted $70 to return faulty phone
TL;DR - had a problem with the phone, showed video evidence, and had to get a PayPal refund
TIP: Always use PayPal for buyer protection
Extra star for very quick delivery - less than a week
Here's my experience with Toby Deals:
27 Aug - purchased Mi 9T Global
3 Sep - arrives
5 Sep - reverts to bootloader, factory reset fixes it for about 2-3 hours. RMA raised. $50 pickup + $20 return fee if device found to be ok...
Good price and dealings with them initially A Different Story When Things Go Wrong!
I have made quite a few purchases with success and a great price. Unfortunately, I received a faulty product. Repeated representation to try and return something is absolutely crazy. In a bricks and mortar store if you return something they either give you a refund or a replacement or it is covered by warranty. Because they are outside Australia and they can hide behind a computer they try and wear you down. We are talking just over $122.55 for a camera lens. Not thousands of dollars!
Look at the screenshot and text copied below of the email t...
Refused warranty claim
We purchased 23 tablets at a good price which we were happy about, however, one of the tablets had a problem with the screen when we took it out of the box. I sent the device back to Toby Deals who flatly claimed that we had physically damaged the device with use. They wanted to charge an amount almost the full price we paid to have the device repaired or $70 to have it sent back.
genuine return Policy and after sale service
I was so nervous buying from them, but their after sales team proved that they are much better than even Aussie retailers. They accepted my refund of a mobile phone, after I proved my case
the redmi note 6 pro is working amazingly
the phone came in good and has been working extremly well and hasnt shown any signs of failure. It has excellent cpu and works very fast and smoothly with minimum failure.
Questions & Answers
I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?
It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.
I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .
I emailed their support email but only got a response 4 days later.
They can be a bit slow with the dispatching and replying to emails but you will receive your phone.
Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them
Where is my phone? TAUW380168383
It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).
Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!
Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.
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