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Toby Deals

Toby Deals

4.1 from 2,452 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Toby Deals

Reviews

  • Product Quality
    1.4 (89)
  • Return Claim MadeYes (112) · No
  • Shipping
    2.1 (57)
  • Warranty Claim MadeYes (38) · No (48)
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Breezer
BreezerGreater Melbourne (Outer), VIC
  • 2 reviews
  • Verified

Samsung phone

published

Australia beware. Samsung phone not original. When I emailed support they don’t reply. items come from Hong Kong. No recourse.

Product Quality
1/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSamsung A HW-A450
Fadi
FadiNew South Wales

Scam Alert

published

This company is totally a Scam.
I wish i can take them to court !!
This company has absolutely no regard for Australian consumer guarantee laws

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Brad W.
Brad W.South East Queensland, QLD
  • 2 reviews

Terrible service if any fault developes with your product

published

This company has absolutely no regard for Australian consumer guarantee laws. at least some 5star reviews appear fake: the accounts seem to have a random object photo, the review wording is generic and do not appear to specifically relate to any product and if return/warranty claim is listed, no mention is made of the service experience.all the halmarks of copy paste and random box ticking... If a fault developes, they will hide behind the manufacturers warranty with no investigation into the fault itself and will try to extort and additional $104 from you to ship the faulty item back. Do do trust them with electronics.

Product Quality
3/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy A51
Nik C.
Nik C.Sydney, NSW
  • 18 reviews
  • 21 likes

Best deals but if there’s a problem you may as well chalk up the loss

published
Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedXiaomi Poco F2 Pro
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Mark S.
Mark S.Greater Melbourne (Outer), VIC

Denial of factory warranty.

published

I purchased a Dyson V11 and after 13 months the trigger broke. When I approached them for warranty they told me the warranty was only 12 months so bad luck. I approached Dyson looking for the part to repair my machine and they told me the machine had a 24 month warranty and they sent me a vacuum head with no hesitation. Tobydeals would still refuse to accept the item was still in warranty.
Beware, they are scammers.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes

The worst service you could ever imagine

published

Bought a Samsung Active watch and the watch stopped working after 6 months. The service teams did not offer any support and dismissed my arguments.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy Watch Active 2
Guy S.
Guy S.Richmond-Tweed, NSW

If I could give zero.....

published

My gripe is the terrible service. They sent me a broken screen protector and wouldn't replace it. I sent pictures which they quibbled over. Ridiculous.
I also bought 2 phones and it was near impossible to get any service support. They are terrible. I will never buy anything from Toby deals again. These are the type of guys who give online shopping a bad name. We now pay more and shop at JB Hi-fi where if anything is wrong or broken they simply replace with a smile. I learned my lesson.

Product Quality
3/5
Incentivised Review No
Return Claim MadeYes
Product PurchasedXiaomi Redmi 7A

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Carlos1845
Carlos1845Sydney, NSW
  • 2 reviews
  • 4 likes

⚠️ Don’t buy if you’re in Australia.

published
Product Quality
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
william p.
william p.
  • 2 reviews

Scammers sent me a a Chinese copy after advertising in english

published

Scammers sent me a Chinese copy of the game after advertising in english then PayPal made me send it back for a refund. The return delivery cost more then half of what the product was worth and I did not get the delivery refunded. Watch out these guys have more then one site where they scam people. The cheaper prices are not worth the headaque

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedNintendo Switch Lite
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Alan T
Alan TSouth East Queensland, QLD
  • 2 reviews

Scam company

published

This company is a scam do not buy products from them, they did not commit to shipping dispatch times and refused to respond to order cancellation requests 2 weeks after order was placed still no shipping confirmation. Then after the issue has been escalated to PayPal they send out and email saying they are longer in business . Do not buy from Tobydeals or tobydealsau

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedApple iPad (7th Generation)
Nathan
NathanSouth East Queensland, QLD
  • 2 reviews

Not worth the hassel

published

Website states processing time three days. Waited 5 working days before emailing themg waiting another 5 working days for a response stating there was delays. Waited another 5 days then raised paypal ticket. Still no response through paypal or email. Esculated to a claim and paypal forced a refund.

Not worth saving 5%,

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
SKN
SKNSydney, NSW
  • 4 reviews
  • 1 like

Order was cancelled after 3 weeks

published

Took the chance with this company because of the attractive prices.

Was sent 2 emails stating the order is being processed and dispatch would happen soon but 3 weeks later the order was cancelled by Toby Deals. Big waste of time. Not worth the ~$60 saving

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S20 FE 128GB (5G)
Electronics & Computing Shops

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Xolin P.
Xolin P.South East Queensland, QLD

Not happy with the service at all

published

I brought a phone which was horrible and even after I did all the things they asked me to do and showed them video proof, I was still told to pay $104 to send it to them to look at and determine if it is faulty. I can't afford to waste more money for something they couldn't garauntee.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Austin R.
Austin R.Perth, WA
  • Verified

If you are looking at buying camera gear from TobyDeals, save the extra $$ and shop elsewhere.

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Haylee
Haylee
  • 2 reviews

Terrible service

published

I received the incorrect game and have sent 3 emails now to sort it out and still no reply. This is a Xmas present and I would like it sorted asap please.

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
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Questions & Answers

Kitty
Kittyasked

I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?

1 answer
Nathan
Nathan

It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.

Gulzar R.
Gulzar R.asked

I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .

3 answers
SKN
SKN

I emailed their support email but only got a response 4 days later.

anglosaxon1969
anglosaxon1969

They can be a bit slow with the dispatching and replying to emails but you will receive your phone.

Jay
Jay

Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them

Maxim M.
Maxim M.asked

Where is my phone? TAUW380168383

12 answers
Dagabix
Dagabix

It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).

Maxim M.
Maxim M.

Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!

A Driver
A Driver

Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.

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