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Toby Deals

Toby Deals (page 2 of 123)

4.1 from 2,450 reviews · View Statistics

Reviews

  • Product Quality
    4.5 (2,001)
  • Return Claim MadeYes (144) · No (1,881)
  • Shipping
    4.2 (1,759)
  • Warranty Claim MadeYes (90) · No (1,912)
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Order arrived but not fully convinced

published

Ordered the new Samsung air buds as a gift for Christmas. Recieved order in Australia 2 days after it was shipped from Hong Kong (took 10 days to process however). Chinese writing all over the box but looks legit. Guess we will find out Christmas morning.

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Return Claim MadeNo
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An absolute scam! Stay away from these operAtors!

published

They took my money including delivery insurance and then folded due to dubious COVID excuses. I can’t believe I fell for them!

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They take your money and never respond

published

They said the product was in stock, I paid for express post 2 days later I was sent an email saying they could not supply my order, I have tried to get a response from theythem for a full refund and I have herd nothing for 10days now.

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Ayaka U.

Ayaka U.

  • 2 reviews

they are closed for their business

published

I just found out that Toby's deal is shut on 19th Dec 2020.... i hope i will recieve my order which was placed on 5th Dec.

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A. W.

A. W.

  • 2 reviews

Do not buy of them!!! They do not deliver whatsoever

published

I found what I wanted easily, however, they did not supply the goods. I had to email several times to finally get a refund

Incentivised ReviewNo
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Ashwin B.

Ashwin B.South East Queensland, QLD

Order not received!

published

Same problem as others have faced. Placed an order on 10/12 on priority freight. Approached them couple of times inquiring the why the goods have not been sent yet. Today I noticed they are no longer in business. No response to any emails. I am wondering if Australian Consumer Law can help with this.

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Alan T

Alan TSouth East Queensland, QLD

  • 2 reviews

Scam company

published

This company is a scam do not buy products from them, they did not commit to shipping dispatch times and refused to respond to order cancellation requests 2 weeks after order was placed still no shipping confirmation. Then after the issue has been escalated to PayPal they send out and email saying they are longer in business . Do not buy from Tobydeals or tobydealsau

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Sam

SamPerth, WA

  • 3 reviews
  • 4 likes

Australians beware, they are selling products they do not stock, expect delayed or no delivery for months with no comms

published

All I can say if you really want to take the risk with this seller, please use PayPal as a payment method. There are currently 404 unhappy one star review on this company. They are only about $150 cheaper but not with the savings. I'm fortunate to use PayPal and able to recover my money quickly.

Shipping
Incentivised ReviewNo
Warranty Claim MadeNo
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All good in the end

published
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Susanne Schmitz

Susanne Schmitz

  • 4 reviews
  • 4 likes
  • Verified

Buyer beware they don’t respond to emails

published

Purchased an Apple Watch thinking the supplier is australian (searched for shops within the country) but they turned out to be in Hong Kong. They claim to ship items within 2 working days but never did.

They never responded to any emails chasing the ETA - I sent at least 4 before contacting PayPal for a refund

Incentivised ReviewNo
Return Claim MadeNo
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Amanda

AmandaQueensland

Couldn't ask for more

published

Exactly as described.
Fast and secure shipping.
Easy to use website with a great range of products and great prices.
Perfect all round.
Thank you.

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The reviewer stated that an incentive was offered for this review

Nathan

NathanSouth East Queensland, QLD

  • 2 reviews

Not worth the hassel

published

Website states processing time three days. Waited 5 working days before emailing themg waiting another 5 working days for a response stating there was delays. Waited another 5 days then raised paypal ticket. Still no response through paypal or email. Esculated to a claim and paypal forced a refund.

Not worth saving 5%,

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
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Sean K

Sean KSydney, NSW

  • 3 reviews
  • 1 like

Order was cancelled after 3 weeks

published

Took the chance with this company because of the attractive prices.

Was sent 2 emails stating the order is being processed and dispatch would happen soon but 3 weeks later the order was cancelled by Toby Deals. Big waste of time. Not worth the ~$60 saving

Incentivised ReviewNo
Return Claim MadeYes
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Robert W

Robert WWeston Creek 2611, ACT

  • 2 reviews

Absolutely useless

published
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Jay

JaySouth East Queensland, QLD

  • 3 reviews
  • 2 likes

Very Poor Customer support. NO REPLY AT ALL.

published

I ordered a phone on 10th Dec and they have horrible software after adding Postcode of QLD it auto select NSW. From 11th onwards sent 4 emails and sent 2 messages on their chat and No reply. Today ie on 17th Dec a few hours back they sent the item and the State is NSW.
Very disappointed. I think we need a better law in Australia so companies who are running a business overseas must be made accountable.

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Incentivised ReviewNo
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  • Verified

Very good, on time and able to do what is advertised...

published

Easy to find the product, generally a good range. Great prices for quality items. Very satisfied with the overall experience.

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Carter S.

Carter S.Mid North Coast, NSW

  • 3 reviews
  • 2 likes
  • Verified

Great service, great prices and great products!

published

I recently bought a Google Nest Hello doorbell from TobyDeals and it came in excellent condition! It was thoughtfully wrapped in bubble wrap and other standard packaging and the doorbell itself was in the original sealed Google box. Honestly, I was a bit sceptical of TobyDeals at first after seeing some negative reviews, but my experience with them was nothing but positive. If you're having doubts and the product you want is too good to let go, just go for it and buy it!

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Lani

LaniPerth

  • 3 reviews

Not an English version

published

Ordered English version of snipperclips for a Christmas present and received something else (as pictured below)
Tried contacting Tobydeals a few days ago and have not had a response yet.
Maybe this will help my niece and nephew learn a new language!

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Disgusting company!

published

Ripped me off and refuse to return my faulty phone unless I pay more money! Never ever again! Stay away!!

Incentivised ReviewNo
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Xolin P.

Xolin P.South East Queensland, QLD

Not happy with the service at all

published

I brought a phone which was horrible and even after I did all the things they asked me to do and showed them video proof, I was still told to pay $104 to send it to them to look at and determine if it is faulty. I can't afford to waste more money for something they couldn't garauntee.

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Page 2 of 123
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Questions & Answers

Kitty

Kittyasked

I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?

1 answer
Nathan
Nathan

It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.

Gulzar R.

Gulzar R.asked

I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .

3 answers
Sean K
Sean K

I emailed their support email but only got a response 4 days later.

anglosaxon1969
anglosaxon1969

They can be a bit slow with the dispatching and replying to emails but you will receive your phone.

Jay
Jay

Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them

Maxim M.

Maxim M.asked

Where is my phone? TAUW380168383

12 answers
Dagabix
Dagabix

It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).

Maxim M.
Maxim M.

Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!

A Driver
A Driver

Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.

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