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Toby Deals

Toby Deals (page 2 of 4)

4.1 from 2,449 reviews · View Statistics

Reviews

  • Product Quality
    2.4 (48)
  • Return Claim MadeYes (65) · No
  • Shipping
    2.9 (37)
  • Warranty Claim MadeYes · No (65)
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Fake Site

published

Purchased from Tobysdeal. the package arrived in my country and then i was told by the courier company that Tobydeals called back the item without any reason. have sent multiple emails to them and no response yet. tried calling them and the number is not in service. it looks like this is a hoax site which is out there to get your money. i would like warn everybody who tries to deal with this company. Please do not buy anything from this site

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedXiaomi Mi Box
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  • Verified customer

Don’t deal with this shonky outfit.

published

This company took my money and order. I received an automated email confirming my order. Their website says dispatch within 72 hours. I contacted them via email after 5 days and no sign of my items being shipped. They didn’t respond. I tried calling the phone number on their website and PayPal accounts. Both numbers didn’t answer. I tried another email after 8 days. No response. I eventually received a full refund via PayPal.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedCanon EOS M50
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1st time ordering

published

Easy website to navigate and order from, cheapest prices I could find online & the range of products was great, fast delivery service, item is exactly as described. Highly recommend TobyDeals. :-) Thanks

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy A51
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The reviewer stated that an incentive was offered for this review

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Absolutely terrible company

published

The process I had to go through to return my faulty product was extremely lengthy and frustrating, not only that, if they deem it to be in working condition, they send it back to you AS IS and CHARGE YOU a $52 processing fee AND a $52 handling fee...

What kind of company does this?

Ridiculous.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Stasha .c

Stasha .cKatherine, NT

  • 2 reviews
  • 1 like
  • Verified customer

Disappointed, feel like I've been robbed

published

Unsatisfied.
Bought a $500 galaxy and it's no good.
Can't get in contact to try get it replaced.
Very upset about the phone and the service
I'm not sure if I'll ever get my money back or have it replaced as I can not get in contact with tobydeals. Sent emails and no reply.
Soo disappointed and will never use this service again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy A5 2nd Generation (2017)
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Allan

AllanPerth, WA

Poor customer service

published

Wasted a month waiting for my mobile phone. They did not answer any or my emails and I had to get PayPal to intercede on my behalf. Poor customer service

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedMay 2020
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Chan

ChanAU

  • 7 reviews
  • 2 likes

200% satisfaction with Toby Deals

published

I have recently bought a Mazo Aircross 2 and a mobile from Toby Deals. The prices are very very competitive and transactions are silky smooth. Both items have batterie and they declare it clearly in the shipments.The parcels were delivered in less than 2 weeks without a problem.

I am more than happy to share my positive experience here and will definitely purchase more items from Toby Deals again.

Hopefully, my review will help you on your next purchase.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Dean and Yvonne

Dean and YvonneSouthwest, VIC

  • 3 reviews
  • Verified customer

Super Fast Shipping, great after sales service.

published

The website was easy to navigate and the products easy to find.
The product range seemed to to adequate for what I needed.
The items I have purchased have been as described. I had one incident where the packaging was damaged and the item had to be returned. Tobydeals arrange for the item to be sent back at no cost.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedGoogle Nest Wifi
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The reviewer stated that an incentive was offered for this review

Product was never sent, sat as processing for over a week.

published

First order was great. Top price, fast delivery great product.
Second time I ordered, the stock was showing in stock, and available and would be dispatched within 72 hours. I waited ten days with it sitting as processing. I put in a ticket to find out what was going on, and a little over a day later was just told I was getting a refund, not asked if I wanted to wait or would take a different colour, not offered a discount, just refund happening and I had to wait three days for that to happen. Product is now slightly more expensive on the website, for me to order again.

Shipping
Return Claim MadeYes
Warranty Claim MadeNo
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Skyekatz

SkyekatzSydney, NSW

took so long foreign product

published

Finally received my tablet after one month only to find it has come from Hong Kong and not even Australian power connector oh they do send adaptor, have not opened it as I will not be happy now I will have to send back to Hong Kong at a cost of $36 so have not saved any money and had to wait so dissapointed hopefully they will pay for shipping for me have emailed them

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy Tab 10.1
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Brett P.

Brett P.Perth, WA

  • 5 reviews
  • 2 likes

Good experience

published

I ordered a phone from Toby Deals, unfortunately after my purchase I realised the model was the Chinese model and not the global model. I emailed them Sunday asking to cancel my order because I made a mistake, Monday morning they emailed back saying it’s cancelled. A few hours later I got the Paypal email saying I’d been refunded. After seeing some of the bad reviews on here I have to say my experience was excellent overall.

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
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Pellis

PellisGreater Melbourne (Inner), VIC

  • 3 reviews

Minus Rating!

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy Buds
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Tony

TonyRedlands

  • 2 reviews
  • 1 like

Samsung Galaxy Ear Buds

published

Worked well for 2 months only. Have been trying to return for 3 months but keep getting the run around. Trying to get a return address is like trying to get blood from a stone. They keep telling me to test my item. Terrible after sales service.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
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declan

declanmelbourne

  • 2 reviews
  • 1 like
  • Verified customer

They don't work

published

Received headphones. Charged them. They didn't turn on.
Checked online support and how to videos. Followed instructions and they do not switch on.
Have emailed Toby Deals support and not heard anything.
Jabra Support however replied to me within 24 hours.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Order Not Sent, Refuses to refund after 2 months!

published

I ordered a pair of Samsung Galaxy air buds. The parcel tracking number was invalid. The order never arrived and after 2.5 months I still chasing to get my money back.

Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
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jon

jonGippsland, VIC

  • 2 reviews
  • 1 like

Dangerous and unresponsive

published
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Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product Purchasedstick vacuum
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Phone delivered dead!

published

I thoughy everything went smoothly until my Xiaomi Redmi 6 phone arrived already dead. No reponse to power switch button or to charging. I just claimed return and will note later how it went.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
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Dishonest Merchant. False Advertising.

published

Dishonest Merchant. False Advertising.. I purchased Xiaomi Mi 9T on Dec 18 w/ insured priority shipping. No shipping confirmation. I asked on Dec 20. They said it is out of stock even though the website says otherwise. No news by Mon, Dec 23. I followed up, worried about my item, and they said “we are currently awaiting for our supplier to update us on when [your item] will be delivered into our warehouse. We hope to know by end of this week." IRRESPONSIBLE. I decided to cancel and get a refund, but Paypal's conversion fee means I lose NZD 24 and Tobydealsau doesn’t want to be responsible. BE CAREFUL.

Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedXiaomi Mi 9T
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Stay Away - These Guys Are Frauds

published

I purchased a V11 dyson vacuum. Soon after i received it it broke down. I, returned it using their RMA process and they said they received it in october. 2 months later they say that it was not the vacuum that they sold me and refuse to do anything.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
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Andre Mark

Andre MarkDarwin, NT

  • 3 reviews
  • 1 like

Two stars because they SAY they are trying to resolve my problem

published

I ordered a phone. It turned out I ordered the wrong one so I let Toby know about two days after I placed the order. Got a great response that they would recall the order and refund my money. That was 12 days ago. I contacted them a week ago for an update on progress. No response. I contacted them again yesterday for an update. No response. I contacted them again today. And NO the money hasn't been refunded. A friend contacted me today, asked me about Toby and whether he should buy his new phone from them. I shared my story.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedXiaomi Mi 9T
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The reviewer stated that an incentive was offered for this review

Page 2 of 4
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Questions & Answers

Kitty

Kittyasked

I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?

1 answer
Nathan
Nathan

It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.

Gulzar R.

Gulzar R.asked

I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .

3 answers
Sean K
Sean K

I emailed their support email but only got a response 4 days later.

anglosaxon1969
anglosaxon1969

They can be a bit slow with the dispatching and replying to emails but you will receive your phone.

Jay
Jay

Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them

Maxim M.

Maxim M.asked

Where is my phone? TAUW380168383

12 answers
Dagabix
Dagabix

It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).

Maxim M.
Maxim M.

Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!

A Driver
A Driver

Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.

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