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Toby Deals

Toby Deals (page 2 of 5)

4.1 from 2,450 reviews · View Statistics

Reviews

  • Product Quality
    3.9 (66)
  • Return Claim MadeYes (4) · No (77)
  • Shipping
    2.9 (61)
  • Warranty Claim MadeYes · No (85)
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Stewart B.

Stewart B.South East Queensland, QLD

No problems but website is NOT Australian

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S10+ 128GB
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Peter F.

Peter F.Greater Melbourne (Inner), VIC

  • 4 reviews
  • 10 likes
  • Verified

Long delays -Terrible communicators

published

I ordered a Xiaomi Mi Note 10 6GB/128GB Dual Sim with Screen Protector and Folding Case (Black) - Midnight Black three weeks ago. I heard nothing for two weeks until I chased up and then they told me it was out of stock. They offered me the same model in green which I accepted. 1 week later they made the same offer again which I again accepted. Since nothing - they don't even respond to my emails. I've got a bad feeling about this...

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedXiaomi Mi Note 10
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Pleased it arrives so quickly

published

Hi there - i was very pleased to receive my Sony video camera. It arrived much quicker than i expected and well wrapped. I was disappointed that there was no communication from you at Toby Deals at all until the parcel arrived. I would have been completely delighted by an email with the confirmation of my order and when it was sent...otherwise i am happy

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

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Jo G.

Jo G.Sydney, NSW

Not as expected

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSony WH-1000XM3
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The reviewer stated that an incentive was offered for this review

Herbie

HerbieSouth East Queensland, QLD

Phone

published

Great product but overseas power plug. Support do not reply at all to emails. The note 10 lite is a fantastic phone and great price. Recomend the phone but support seriously lacking

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy Note 10
Similar opinion? Write a review on ProductReview.com.au!
Zain A.

Zain A.Sydney, NSW

that's OK

published

they’re not AUSTRALIAN they’re based in China, I was deceived by the “tobydealsAU” nothing to do with AU except shipping to Australia.and the product doesn't look original, it looks like first copy

Product Quality
Shipping
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy Buds+
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The reviewer stated that an incentive was offered for this review

Dee J

Dee JMetropolitan Adelaide, SA

Good price, super slow to ship

published

Price was good, paid for international priority shipping but it still took about a week to process the order plus a further 18 days (incl weekends) to arrive. Don’t order if you’re in a hurry

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

Good product poor delivery

published

Product as per description. No issues there.
Product was left on front door step without advising me. Could of been stolen or rain damaged. Do not recommend this delivery service at all.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedCanon EOS M50
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The reviewer stated that an incentive was offered for this review

Chris

ChrisSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Wrong adapter and seal broken

published

Our phones arrived with the wrong adapters that don't fit the original phone charger. The seal on the box that says "do not accept if broken" has also broken. We've contacted Toby Deals Customer Care twice and they still haven't responded even though the website says they'll respond within 24-72hrs (it's been over a week).

Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S10 Lite
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The reviewer stated that an incentive was offered for this review

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Matilda I.

Matilda I.Sydney, NSW

Not in stock - poor customer service

published

I ordered a phone online - no indication that it wasn't in stock online. So when 2 weeks later when it didn't arrive I got concerned and I emailed them to find out where it was, at this point they indicated they didn't have it in stock with no indication of when they thought they would have it in stock again. I'm patient so I waited another 2 weeks before emailing them again still not in stock so requested a refund. The refund was processed promptly but 4 weeks of waiting with nothing but silence isn't good enough.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S20 128GB (4G)
Similar opinion? Write a review on ProductReview.com.au!
L.P.

L.P.Greater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

Ships from Hong Kong - they did not make that clear!

published

Good prices, but I was upset when I realized it was shipping from Hong Kong and it still has not come more than 2 weeks later! They did not specify that! I'm still waiting!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedLogitech HD Pro Webcam C920
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The reviewer stated that an incentive was offered for this review

Raj V

Raj VSydney

  • 13 reviews
  • 11 likes
  • Verified

Slow delivery, but real product at good price

published

I ordered a lens mount adapter which took 20 days to arrive from Hong Kong. The product was not dispatched for about 10 days, and it took TobyDeal 4 days to respond to my messages. They apologised, but still did not dispatch for another 3 days. It is a real Nikon product, and it was far cheaper than any other online store.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Laura

Laura

  • 2 reviews

Not au iPhone, not worth paying for priority shipping

published

Paid extra for priority shipping 3-5 days took 16 days to arrive. Was not advised of any delays. Phone came with international phone charger, they did provide a converter, but I wouldn’t have ordered had I known the cable was not au.
So far I have no concerns with the phone just the lack of information

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone SE 128GB
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The reviewer stated that an incentive was offered for this review

Natalie

NataliePerth, WA

  • 2 reviews

Good site with good discounts

published

I found this site when searching for a specific item (Casio watch). I was pleased to see that they had it at $100 cheaper than anywhere else. It didn't take long for the watch to arrive either. I didn't have to contact customer service so I can't comment on their efficiency.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedCasio watch
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The reviewer stated that an incentive was offered for this review

Zero support

published

Prices reflect the sparse customer service and support that you receive if you have any issues or queries. Random shipping times with little to no updates. Phone arrived with wrong region 30W charger.. Am I meant to purchase one myself for $60?

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

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Luke H.

Luke H.South East Queensland, QLD

Inaccurate postage, no customer service.

published

We ordered a vacuum, website states item will be posted within 48-72 hours. This in reality took 2 weeks for item to be posted, no response when we emailed, no working phone number to contact. Eventually we got an email with tracking number, that took a week to update. In total the item took 4-5 weeks to be delivered instead of the 4-8 business days. The lack or communication was super worrying but we’re relieved the item showed up at all. Seems to be as described, however questioning the model number. We ordered v10, the battery states v9. I wouldn’t order again due to the lack of problem solving capabilities of the company. Don’t trust them.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedXiaomi dreame v10
Similar opinion? Write a review on ProductReview.com.au!
GGG

GGGCanberra Central 2601, ACT

takes alomst 2 weeks for delivery.

published

all products coming from Hongkong.
delivery takes almost 2 weeks. and tracking doesn't wotking properly.
only thing what we can do is just wait.
price is quite lower than others but delivery is awful.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Cemal ş.

Cemal ş.Greater Melbourne (Metropolitan), VIC

Fast delivery but box was damaged and opened.

published

I bought Sony WH 1000xm3 headphones. Delivery was really fast. However box was opened and damaged. It should have been brand new and sealed. I send email them 3 times about the issue but no respond from customer services.

Product Quality
Shipping
Warranty Claim MadeNo
Product PurchasedSony WH-1000XM3
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

josh

joshSydney, NSW

Nice price terrible packing.

published

This is how the box arrived after I removed it from the packaging.
I sent a message to Toby Deals with these pictures and got no response.
I guess the cheap prices come at a cost.

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Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSigma 24-70 f2.8
Similar opinion? Write a review on ProductReview.com.au!
Yu G.

Yu G.Greater Melbourne (Outer), VIC

warranty issue

published

I bought a Dyson V10 motorhead on 5 June with Order number TAUW380112098 but the serial number is invalid and could not be registered on Dyson official website. I wrote to you a couple of days ago via email but no reply yet.

Product Quality
Shipping
Incentivised ReviewNo
Warranty Claim MadeNo
Product PurchasedDyson V10
Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers

Kitty

Kittyasked

I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?

1 answer
Nathan
Nathan

It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.

Gulzar R.

Gulzar R.asked

I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .

3 answers
Sean K
Sean K

I emailed their support email but only got a response 4 days later.

anglosaxon1969
anglosaxon1969

They can be a bit slow with the dispatching and replying to emails but you will receive your phone.

Jay
Jay

Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them

Maxim M.

Maxim M.asked

Where is my phone? TAUW380168383

12 answers
Dagabix
Dagabix

It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).

Maxim M.
Maxim M.

Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!

A Driver
A Driver

Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.

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