Reviewer Photos & Videos
Refunded monies with no issues
I made an online purchase from these guys of a camera lens. I then realised I had ordered a lens that would not fit my camera. I send an email requesting cancellation of order and return of monies paid. I received an email saying they had received my order. Then received another email saying the item had been shipped. I sent another email again requesting cancellation of order etc. I then received an email saying the order had been cancelled then another email stating monies returned to my Paypal account.
I received an email from Paypal...
Items are from Hong Kong not Australia
Bought a Samsung S20 for $920 AUD thinking they were an Australian distributor. Came from Hong Kong and took almost a month to arrive. Phone was sealed and seemed new but had Asian power cord. They put in an adaptor which I'll never use. Also, no ABN obviously which is an issue if we want to claim the phone on tax. Yes, I was attracted by the marginally lower price than other Australian suppliers. No, I won't buy again from this site for warranty and GST issues.
Product was OK
I bought 2 oneplus phones (8 & Nord). I had some issues with oneplus 8 when i made phones calls, but i got away after few weeks.
Nice Product but no Customer Support
I purchased the 360 Video Doorbell from Toby Deals. Delivery time was good and product was fine, but did not come with an Australian plug. This was not mentioned in the description, and so I had to wait another week to install the product. I emailed the company and have still not received a reply. I had to purchase an AU converter plug so that I was able to use the product, but the plug juts out from the wall and looks ugly. The converter cost me an additional AU$25, which I wasn't very happy about either. Very disappointing that I didn't receive any reply from the company which makes me think their customers aren't that important. I was offered a $10 coupon to write a review, but I doubt very much that I will be using it.
Original Authentic Samsung product
The item was as described. It was authentic Samsung smartphone. Great price. Delivery time was as expected, item came from overseas. Overall happy with my purchase experience.
First shop on tobydeals, fast shipping
One fast charger is faulty, everything else is good. Shipping is super fast. Not all range of products is available
Let down by delivery
Toby Deals site provided a good price, easy ordering & quick delivery (<10 days); text message received on the day but no option for alternative delivery location if I wasn't home. Luckily I was home. Products well packaged in bubble wrap but unpadded postal bag was a bit disappointing. Happy with the product and service up to the delivery stage.
Xiaomi Phone Mi10
Happy with delivery time but not entirely happy with product. Appearance of some apps is very different to my old phone, some of it off-putting. Screen time out is far too short and cannot be adjusted. There is nowhere in Australia to phone for help, I managed to email Xiaomi Australia but they say that you are not an authorised dealer for Xiaomi phones, therefore cannot help me, they even suggested that you have sold me an imitation phone (I know that they exist but please confirm to me that this is genuine???). Please respond, thank you Marcus Streckeisen
Good shopping experience :)
Toby's had the binoculars I wanted at the best online price I could find - significantly cheaper than anyone else. Received the order within a week and it arrived in good condition.
Arrived early and in excellent condition
The new lens for my camera arrived about a week earlier than promised. It was well packed and arrived in excellent condition. The person who delivered it was courteous.
I ordered a phone and it took almost two weeks to arrive, but it arrived to my door without any problems, I received emails with updates about the delivery along the way. I'm very happy as the phone works well, it came with a euro plug but they also provide an aus power adaptor.
No problem ordering and receiving 2 lenses from Tobydealsau. The shippings was quicker than I expected. Great price. I have no problem with those lenses I received. Good packing and all with original boxes. Recommended.
Delivery was quick. Didn't expect such service during the pandemic! The phone is brand new and I even got an adapter for the Australian sockets. That wasn't expected either. Overall satisfied!
Good product, good delivery overall
After considerable research into functionality and pricing of a replacement phone, I placed an order with Toby Deals AU. It arrived Australia 5 days later from Hong Kong via international courier - pretty good, except the 'AU' suggested an Australian presence. Tracking then died - no interface to Australian courier - tracking number showed no movement from date and place of arrival. But as I suspected it WAS moving, and arrived with me in rural Western Australia 7 days later, beating the expected date easily. Two Quick Reference Guides came...included, but no English! Perhaps Toby Deals can match these to country of order a little better. Also, I don't know the extent of Toby products, but ancillaries such as protective flip cases and screen protectors that fit the phone on order would be a really good idea. I had as much trouble sourcing these little products elsewhere as I had researching what phone suited my needs. Many slightly different variants of my phone are on offer, it is also supplied to the US, identical in function, but slightly different dimensions, and these things have to fit exactly. What do you think, Toby? A one-stop shop would get you a lot of sales. Phone booted up fine, but I don't want to use it until safe from drops and splashes. Old phone will have to suffice until safety products arrive. Overall I am happy with sales and service, and would buy from Toby again. Can I suggest an Australian warehouse rather than just an electronic front?
Well Informed Process
I was a little dubious, given the great price compared to other sites. I ordered, was well informed of the state of my order, and received my purchase within a week. I'll use Tobydeals again.
Questions & Answers
I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?
It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.
I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .
I emailed their support email but only got a response 4 days later.
They can be a bit slow with the dispatching and replying to emails but you will receive your phone.
Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them
Where is my phone? TAUW380168383
It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).
Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!
Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.
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