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Toby Deals

Toby Deals (page 2 of 3)

4.1 from 2,450 reviews · View Statistics

Reviews

  • Product Quality
    4.3 (38)
  • Return Claim MadeYes · No (46)
  • Shipping
    3.1 (36)
  • Warranty Claim MadeYes · No (46)
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josh

joshSydney, NSW

Nice price terrible packing.

published

This is how the box arrived after I removed it from the packaging.
I sent a message to Toby Deals with these pictures and got no response.
I guess the cheap prices come at a cost.

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Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSigma 24-70 f2.8
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pete

pete

  • 2 reviews
  • 1 like

Great Prices, terrible customer service

published

I purchased a phone through Toby Deals. Excellent price.
It took many weeks to arrive.
I sent them an email after a few weeks asking about progress. I received a reply nearly a month later, almost 2 weeks after the phone arrived.
Great prices, very long delivery time and terrible customer service responsiveness.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Nick R.

Nick R.Southwest, VIC

Keep your expectations low...

published

Pros:
- My phone arrived, eventually
- It was in good condition and is the correct model

Cons
- It took 30 days from the day I ordered, even though i paid the extra $25 for express shipping
- I wrote to Toby Deals service email twice during that period to get an update and they never responded

If you have patience and can handle waiting a month, then I can recommend Toby Deals... If not, pay the extra money in a local store so you can get the item you want immediately

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy A51
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Bailey J.

Bailey J.Tasmania

I got a brand new phone sealed and in the box!

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedXiaomi Mi 9T
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Samsung A51

published

Good phone, but this Chinese version. Need to use the adapter for charging. Any way they will provide the adapter. Shipping was good, but after I order it take 3 days to get an update.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

angela60

angela60

  • 5 reviews
  • 7 likes

Really good delivery time...but...

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedDyson V11Torque
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Paul

PaulGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes

Product and service OK. Let down by TOLL, the courier.

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedLexar 2000X SD Card
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The reviewer stated that an incentive was offered for this review

Maggie A.

Maggie A.Greater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 2 likes

Good for the price point.

published

Box was opened and had a 'not for separate sale' sticker on it, but the product was good, undamaged and cheap. Postage took awhile, but they sent it quickly. Worth the price.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Busy Mum

Busy MumSouth East Queensland, QLD

Dyson V11 Absolute - wrong country plug

published

I live in Australia and was sent a Dyson for Saudi Arabia. I cannot read the instructions as they are in Arabic, had to register my product pretending I lived in Saudi, which makes me feel a little uneasy. My plug is incorrect 220V (Saudi) with a different prong. Toby Deals offered to send me an adaptor but not the correct plug. I purchased independently an Australian charger/plug (240V with correct prongs) from Dyson in Australia.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product Purchaseddyson v11 absolute
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good product, terrible delivery

published

had no idea where the delivery was up to as i never received notification of progress. the item was never delivered to my home. i had to find out for myself where it was and picked it up one week after it was dropped off

Return Claim MadeNo
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Product as described!

published

The Nikkor 70-300 Lens arrived in the country as promised, but the local courier did not leave a 'Sorry we missed you' Card and I received the parcel 5 days later,and luckily I checked on the Toll Internet website otherwise, two more days and it would have been returned? :-(

The Nikkor Lens is as described and advertised, but the box was open with the accessories attached? I am just wondering is the package new?

Best Regards from Sydney! :-)

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Gerard

GerardGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes

The product is excellent but the delivery is poor

published

The courier did not visit my home
I was not informed that my product had arrived 1 week earlier till I questioned it after 11 days.
I was told to pick it up from the distribution centre in Heidelberg. When I got to the news agency & gave them the shipment number, they said it was not on the system so they did not have it.
After refusing to leave the shop, they found it & said that the courier did not register it on the system & just left it in the shop.
I was hoping to have a pleasant experience but it did not happen.
Gerard

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product Purchasedsamsung android phone
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kyungho lee

kyungho leeSouth East Queensland, QLD

Long delivery due to coming from oversea.

published

Long delivery time with no tracking info unless it lands in Australia.
Because it was coming from overseas. No tracking infor from TOLL but when it arrives in Australia I could see it.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedLogitech G933
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The reviewer stated that an incentive was offered for this review

Ben

BenSydney Surrounds, NSW

Mixed feelings

published

Ordered a tablet from merchant. Their website said item was in stock. Noticed after a few days item hadn't been shipped. Emailed company and was advised that they are sourcing my item. Waited another week, checked website, still said item was in stock. Emailed company again advising of the website error (or possible lie). To their credit, when I asked for a refund it was credited to my paypal within hours. Just be wary that they advertise merchandise in stock, when it's not.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Nath

NathBrisbane

  • 3 reviews
  • 2 likes
  • Verified

Communications need improvement.

published

I bought an Amazfit Bip from Tobydeals Australia on 6 Sep 2019.

On 12 Sep 2019, contacted the website to follow up an order. Received advise that the products are out of stock. However, on the website they reduced the product price further which means they are selling products they don't have!
(https://www.tobydealsau.com/en_AU/product/xiaomi-amazfit-bip-a1608-international-version-black-1.html)

20 Sep 2019, no update on the order. email and phone calls no answers.

23 Sep 2019 File dispute with Paypal. Then received an email saying the stock would be coming in on 24 Sep. Price matched offered and the watch was dispatched on 24 Sep.

It would be much nicer experience if they informed and update the restocking process.

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Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedAmazfit Bip
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Adrian Light

Adrian LightGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Good product -annoying popup

published

The vacuum cleaner arrived on time and works well. The company kept me up to date with delivery times.
However I keep getting pop-ups on my screen from the seller and this is annoying. The adapter does not hold the plug very well.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedDyson V11
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The reviewer stated that an incentive was offered for this review

Scam

ScamVictoria

  • 5 reviews
  • 1 like

Reasonable Prices

published

I could order easily but "free postage" does not always apply. It would cost me $35 to have the item delivered to my town. Also bigger discounts were immediately offered after I had ordered.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPad mini 5 Wi-Fi 256GB
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item as described.... mostly

published

Ordered a Seiko watch. Arrived in box with tags but no warranty manual. Took it to a local stockist who confirmed within reasonable doubt it's genuine but disappointed it's not warrantied. If it's definitely genuine (who would bother making an imitation Seiko?! They're cheap as it is.) then I don't expect any problems but still something prospective buyers should be aware of.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Purchasedseiko watch
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The reviewer stated that an incentive was offered for this review

Good for the price

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedNokia 6.1
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The reviewer stated that an incentive was offered for this review

Robert S.

Robert S.Sydney, NSW

Good product & good price BUT

published

The product came on time and as advertised. BUT very dissapointed that it came with an Asian language owners manual and not in English which is the official language of Australia in the country I reside.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedZoom R8 8-Track Digital Recorder
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Page 2 of 3
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Questions & Answers

Kitty

Kittyasked

I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?

1 answer
Nathan
Nathan

It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.

Gulzar R.

Gulzar R.asked

I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .

3 answers
Sean K
Sean K

I emailed their support email but only got a response 4 days later.

anglosaxon1969
anglosaxon1969

They can be a bit slow with the dispatching and replying to emails but you will receive your phone.

Jay
Jay

Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them

Maxim M.

Maxim M.asked

Where is my phone? TAUW380168383

12 answers
Dagabix
Dagabix

It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).

Maxim M.
Maxim M.

Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!

A Driver
A Driver

Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.

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