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Toby Deals

Toby Deals (page 2 of 5)

4.1 from 2,446 reviews · View Statistics

Reviews

  • Product Quality
    2.4 (75)
  • Return Claim MadeYes (45) · No (24)
  • Shipping
    2.9 (54)
  • Warranty Claim MadeYes (87) · No
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inxs

inxsAU

  • 17 reviews
  • 17 likes

Buy at own risk with this pathetic joke of a company.

published
Product Quality
Shipping
Incentivised ReviewNo
Warranty Claim MadeYes
1 comment
Toby Deals
Wallace C.Toby Deals
Justcruisin'

Justcruisin'North Queensland, QLD

  • 2 reviews
  • 4 likes

I wish I'd never bought from tobydeals

published

I bought a Samsung Note 9, there was a manufacturing fault with the antenna and the phone had very poor cellular reception. Fair enough, Tobydeals instructed me to send away to a Hong Kong address for repair. That was over three months ago with no sign of the phone and I'm refused a refund.
Communication is very hard, broken English makes it hard for them to understand me and vise versa.
I would not recommend shopping here and I'm sorry I did.....

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy Note 9
Pepe

PepeMetropolitan Adelaide, SA

Cheap

published

Quite fast and swift
It was very cheap for top end stuff
Very satisfied

Does sell from Hong Kong which is a bit of a shame but still has fast delivery. Would Recommend.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedDucky One 2 White LED Mechanical Keyboard

The reviewer stated that an incentive was offered for this review

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Philip

PhilipGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 1 like
  • Verified customer

Great deals and reliable service

published

I have ordered Sony 10 II, it came in the time and I was able to track it in each step. Even with the Covid-19 delay it came on time and I am so happy with the product.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedSony Xperia 10 II

The reviewer stated that an incentive was offered for this review

anjie

anjieSoutheast, SA

Excellent original iPhone 11 Pro Max but the service is just a bot

published
Product Quality
Shipping
Warranty Claim MadeYes
Product PurchasedApple iPhone 11 Pro 256GB

The reviewer stated that an incentive was offered for this review

Macarena S.

Macarena S.Perth, WA

  • Verified customer

Ordered 15 days ago, still haven’t received the product. Sent emails asking about it, no answer.

published

Used insurance tracking and still no news of it. Sent several emails with no answer. My partner ordered 8 days ago. Still processing, both very expensive purchases, and no news.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes

The reviewer stated that an incentive was offered for this review

terrible

published

the phone you have sent me is unusable in Australia. I have a phone I can not use and you are not answering my emails. If I do not get my money back or another phone I will report you to the Australian Taxation Office because your are defrauding them off the GST and they will pull your webside from the Australian Market.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy A51

The reviewer stated that an incentive was offered for this review

Samsung phone

published

Good service fast delivery .Received describe item.product range should be more wider I am satisfied with the product its excellent quality. Easy to navigate to store. Inner What I was looking found .
But communicating bit slow.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes

The reviewer stated that an incentive was offered for this review

PKK

PKKGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 6 likes

Stay away from Toby deals

published
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedDyson V11 animal

The reviewer stated that an incentive was offered for this review

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Julie

JulieSydney, NSW

  • 2 reviews
  • 1 like

Worst result ever. Faulty on arrival and they say its not their problem.

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedDyson V10 Absolute Vacuum
Ethan

EthanGreater Melbourne (Inner), VIC

  • 2 reviews
  • 3 likes

DO NOT USE!

published

3 weeks ago I ordered a new phone with express 5 day shipping, support staff don't exist, the only phone num is in hong kong. hopefully, Paypal will refund me.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedGoogle Pixel 3a
UnhappyCustomer

UnhappyCustomerMetropolitan Adelaide, SA

  • 3 reviews
  • 4 likes

## BEWARE DO NOT BUY ##

published

I bought a expensive wireless HDMI sender and receiver and they are shipping a cheap model inside their expensive model mixes, I've spent countless emails trying to get a replacement or refund and they wait days only to ask the same questions again. You cannot get to speak to a real person and their support them do not reply, I've lodged an RMA and they take forever to respond only asking the same questions i can only assume is a bot.

Shipping
Incentivised ReviewNo
Warranty Claim MadeYes

Tobydeals Warranty

published

I purchased a Sony Phone from Tobydeals and when the phone started to play up I tried to return but was told it was out of warranty because warranty begins when you purchase the product, not when you actually receive it.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedPhone
David

David

  • 2 reviews

Dud phone

published

We bought a phone and it didnt last well. Have attempted to contact on several occassions and finally a response advising they were "delighted" we had received our phone. Clearly hadnt read our emails which is very disappointing. Off to consumer affairs.

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedMobile Phone
Fotini

FotiniGreater Melbourne (Outer), VIC

Toby Deals SCREWED me over

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy S8+
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SMM Baqi B.

SMM Baqi B.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

After 2 months mi a3 phone's display turned off. I requested to repair. I had unsuccessful warranty claim.

published

The store has good range of phones and other items. Products are also seem to be original. Price also the cheapest i could find. But i had unsuccessful warranty claim.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedXiaomi Mi A3
Paul K.

Paul K.South East Queensland, QLD

Will not honour warranty

published

I ahve purchased several phones and devices from them, just be aware that they will not honor the warranty. Firstly they said it was water damage (which was not possible in my case) than claimed physical damage of some kind, even though it had not been dropped, all this with only a picture of the phone.

Yes prices are good, and I recommend them, but I hope my friends never have a problem.

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedXiaomi Mi Max 3
BCT

BCT

  • 3 reviews
  • 3 likes
  • Verified customer

Mis-representation of goods, No warranty, dreadful after sales service

published

Dyson V11 sent was damaged and was in fact a USA model, not Australian. This was misrepresented in the advertisement. There is no warranty in Australia and Toby deals refused to do anything about the damaged vacuum wand.

I suspect that they are taking advantage of the disruption caused by the coronavirus pandemic and are just screwing whomever they can

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedDyson V11
Akbar

AkbarMetropolitan Adelaide, SA

Thank you Toby Deals. I got my item on time and the qualification is perfect.

published

It is perfect. I got it on time. Toby Deals is a nice supplier for any products especially for electronic one. I like my mobile phone and I suggest you buy your item by Toby Deals.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedMobile

The reviewer stated that an incentive was offered for this review

Sara

SaraPerth, WA

  • 3 reviews
  • 3 likes

Faulty phone but they say it's fine

published

I have a Xiaomi M9, it lasted 2 months before becoming faulty. Phone would get so hot it switches itself off, battery would last one hour and headphone jack would sometimes connect. They say it's fine now I have to pay to get it back. Why would I sent a perfectly good new phone away for over a month, if it's fine. Will never purchase products from them again

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedXiaomi Mi 9
See all Toby Deals reviews

Questions & Answers

Kitty

Kittyasked

I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?

1 answer
Nathan
Nathan

It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.

Gulzar R.

Gulzar R.asked

I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .

3 answers
Sean K
Sean K

I emailed their support email but only got a response 4 days later.

anglosaxon1969
anglosaxon1969

They can be a bit slow with the dispatching and replying to emails but you will receive your phone.

Jay
Jay

Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them

Maxim M.

Maxim M.asked

Where is my phone? TAUW380168383

12 answers
Dagabix
Dagabix

It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).

Maxim M.
Maxim M.

Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!

A Driver
A Driver

Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.

Get an answer from our members and Toby Deals representatives

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