Ordered phone back on July 7th to send to Melbourne, with insurance.
After not seeing any change in Toby status sent Toby an email 3 weeks later.
Said item would be soon be shipped.
A week later finally shipped.
Took a week before the courier updated its status.
Had to message Toll as they were the courier at this end with a status of Unable to deliver, Delivery not accepted - items missing from delivery, on the 5th August, even though there is only 1 item.
Toll updated the status as arrived in Melbourne on the 11th
Still no sign of it 2 weeks later and no courier status update. Emailed toll again, no response so far.
Meanwhile the Toby website status shows Delivered.
Send a Paypal dispute....

I bought a Samsung Note 9, there was a manufacturing fault with the antenna and the phone had very poor cellular reception. Fair enough, Tobydeals instructed me to send away to a Hong Kong address for repair. That was over three months ago with no sign of the phone and I'm refused a refund.
Communication is very hard, broken English makes it hard for them to understand me and vise versa.
I would not recommend shopping here and I'm sorry I did.....

Quite fast and swift
It was very cheap for top end stuff
Very satisfied

Does sell from Hong Kong which is a bit of a shame but still has fast delivery. Would Recommend.

I have ordered Sony 10 II, it came in the time and I was able to track it in each step. Even with the Covid-19 delay it came on time and I am so happy with the product.

I decided to buy iPhone from Tobydeals because of their reviews have 4 stars. After 3 days no updates so I sent a few emails but no answer at all. Then I started to read all the bad reviews everywhere and starting to getting mad cause my iPhone is about 2k. It seems like if they take more than a week to send a parcel means they don’t have any stock. So they send my iPhone on the 6 th working day (I was thinking to cancel with PayPal if no update for my order more than 7 days) They use Dpex courier. I read all the bad reviews again and found out...

Used insurance tracking and still no news of it. Sent several emails with no answer. My partner ordered 8 days ago. Still processing, both very expensive purchases, and no news.

the phone you have sent me is unusable in Australia. I have a phone I can not use and you are not answering my emails. If I do not get my money back or another phone I will report you to the Australian Taxation Office because your are defrauding them off the GST and they will pull your webside from the Australian Market.

Good service fast delivery .Received describe item.product range should be more wider I am satisfied with the product its excellent quality. Easy to navigate to store. Inner What I was looking found .
But communicating bit slow.

To Toby Deals

I am absolutely livid as per my experience buying on your website. The way that your website runs and deals with customer complaints is farcical and primitive. I bought a Dyson V11 animal vacuum cleaner and received it on the 21st of April, and after two days of casual use the main body broke. I contacted the Dyson head office and went to their warehouse in Melbourne to check the item, and it was found that I had been sold a faulty vacuum head which broke down as quickly as I received it. I received written confirmation that it ...

I purchased a V10 Absolute vacuum cleaner from To bus Deals. It was supposed to be brand new. I paid almost $800 for it. It arrived approx 2 weeks ago and almost immediately started making loud noises and banging on the floor. When I looked at the roller, one of the small rowes of brushes is coming out of the roller. I pushed them back in but they keep coming out. My first email to Tobys deals was 2 days after i received the vacuum. Their first reply said I physically broke it so it wasn't covered. They tried this a couple of times and then the...

3 weeks ago I ordered a new phone with express 5 day shipping, support staff don't exist, the only phone num is in hong kong. hopefully, Paypal will refund me.

I bought a expensive wireless HDMI sender and receiver and they are shipping a cheap model inside their expensive model mixes, I've spent countless emails trying to get a replacement or refund and they wait days only to ask the same questions again. You cannot get to speak to a real person and their support them do not reply, I've lodged an RMA and they take forever to respond only asking the same questions i can only assume is a bot.

I purchased a Sony Phone from Tobydeals and when the phone started to play up I tried to return but was told it was out of warranty because warranty begins when you purchase the product, not when you actually receive it.

We bought a phone and it didnt last well. Have attempted to contact on several occassions and finally a response advising they were "delighted" we had received our phone. Clearly hadnt read our emails which is very disappointing. Off to consumer affairs.

Toby Deals are bloody thieves, and I wish I'd just paid the extra money and bought the phone from my local shop! Steer clear of them and just buy local to save yourself your hair and sanity! At the very least, if there are any troubles, you will know that you can just head into the shop and communicate with reasonable people to get a fair resolution!

To cut a long story short (as this was a 6 month long ordeal) - I bought a brand new Galaxy S8 Plus in Gold for $512. It took 6 weeks to arrive. After a month of use, it started randomly resetting...

The store has good range of phones and other items. Products are also seem to be original. Price also the cheapest i could find. But i had unsuccessful warranty claim.

I ahve purchased several phones and devices from them, just be aware that they will not honor the warranty. Firstly they said it was water damage (which was not possible in my case) than claimed physical damage of some kind, even though it had not been dropped, all this with only a picture of the phone.

Yes prices are good, and I recommend them, but I hope my friends never have a problem.

Dyson V11 sent was damaged and was in fact a USA model, not Australian. This was misrepresented in the advertisement. There is no warranty in Australia and Toby deals refused to do anything about the damaged vacuum wand.

I suspect that they are taking advantage of the disruption caused by the coronavirus pandemic and are just screwing whomever they can

It is perfect. I got it on time. Toby Deals is a nice supplier for any products especially for electronic one. I like my mobile phone and I suggest you buy your item by Toby Deals.

I have a Xiaomi M9, it lasted 2 months before becoming faulty. Phone would get so hot it switches itself off, battery would last one hour and headphone jack would sometimes connect. They say it's fine now I have to pay to get it back. Why would I sent a perfectly good new phone away for over a month, if it's fine. Will never purchase products from them again