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Toby Deals

Toby Deals (page 2 of 3)

4.1 from 2,450 reviews · View Statistics

Reviews

  • Product Quality
    1.2 (50)
  • Return Claim MadeYes (33) · No (11)
  • Shipping
    1.8 (35)
  • Warranty Claim MadeYes (58) · No
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inxs

inxsAU

  • 18 reviews
  • 19 likes

Buy at own risk with this pathetic joke of a company.

published
Product Quality
Shipping
Incentivised ReviewNo
Warranty Claim MadeYes
1 comment
Toby Deals
Wallace C.Toby Deals
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Macarena S.

Macarena S.Perth, WA

  • Verified

Ordered 15 days ago, still haven’t received the product. Sent emails asking about it, no answer.

published

Used insurance tracking and still no news of it. Sent several emails with no answer. My partner ordered 8 days ago. Still processing, both very expensive purchases, and no news.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
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The reviewer stated that an incentive was offered for this review

terrible

published

the phone you have sent me is unusable in Australia. I have a phone I can not use and you are not answering my emails. If I do not get my money back or another phone I will report you to the Australian Taxation Office because your are defrauding them off the GST and they will pull your webside from the Australian Market.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy A51
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The reviewer stated that an incentive was offered for this review

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PKK

PKKGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 6 likes

Stay away from Toby deals

published
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedDyson V11 animal
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The reviewer stated that an incentive was offered for this review

Julie

JulieSydney, NSW

  • 2 reviews
  • 1 like

Worst result ever. Faulty on arrival and they say its not their problem.

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedDyson V10 Absolute Vacuum
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Ethan

EthanGreater Melbourne (Inner), VIC

  • 2 reviews
  • 3 likes

DO NOT USE!

published

3 weeks ago I ordered a new phone with express 5 day shipping, support staff don't exist, the only phone num is in hong kong. hopefully, Paypal will refund me.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedGoogle Pixel 3a
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UnhappyCustomer

UnhappyCustomerMetropolitan Adelaide, SA

  • 3 reviews
  • 4 likes

## BEWARE DO NOT BUY ##

published

I bought a expensive wireless HDMI sender and receiver and they are shipping a cheap model inside their expensive model mixes, I've spent countless emails trying to get a replacement or refund and they wait days only to ask the same questions again. You cannot get to speak to a real person and their support them do not reply, I've lodged an RMA and they take forever to respond only asking the same questions i can only assume is a bot.

Shipping
Incentivised ReviewNo
Warranty Claim MadeYes
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Tobydeals Warranty

published

I purchased a Sony Phone from Tobydeals and when the phone started to play up I tried to return but was told it was out of warranty because warranty begins when you purchase the product, not when you actually receive it.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedPhone
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David

David

  • 2 reviews

Dud phone

published

We bought a phone and it didnt last well. Have attempted to contact on several occassions and finally a response advising they were "delighted" we had received our phone. Clearly hadnt read our emails which is very disappointing. Off to consumer affairs.

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedMobile Phone
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Fotini

FotiniGreater Melbourne (Outer), VIC

Toby Deals SCREWED me over

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy S8+
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Paul K.

Paul K.South East Queensland, QLD

Will not honour warranty

published

I ahve purchased several phones and devices from them, just be aware that they will not honor the warranty. Firstly they said it was water damage (which was not possible in my case) than claimed physical damage of some kind, even though it had not been dropped, all this with only a picture of the phone.

Yes prices are good, and I recommend them, but I hope my friends never have a problem.

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedXiaomi Mi Max 3
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BCT

BCT

  • 3 reviews
  • 3 likes
  • Verified

Mis-representation of goods, No warranty, dreadful after sales service

published

Dyson V11 sent was damaged and was in fact a USA model, not Australian. This was misrepresented in the advertisement. There is no warranty in Australia and Toby deals refused to do anything about the damaged vacuum wand.

I suspect that they are taking advantage of the disruption caused by the coronavirus pandemic and are just screwing whomever they can

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedDyson V11
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Sara

SaraPerth, WA

  • 3 reviews
  • 3 likes

Faulty phone but they say it's fine

published

I have a Xiaomi M9, it lasted 2 months before becoming faulty. Phone would get so hot it switches itself off, battery would last one hour and headphone jack would sometimes connect. They say it's fine now I have to pay to get it back. Why would I sent a perfectly good new phone away for over a month, if it's fine. Will never purchase products from them again

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedXiaomi Mi 9
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Mara Graxa L.

Mara Graxa L.Greater Melbourne (Outer), VIC

Burning your money

published

Absolutely a waste of money. Don't buy electronics online. Purchased a Samsung A70 and it dies 1 month after purchase. Returned to store and said it was not covered by warranty due to physical damage. Shipping caused the physical damage. So apparently I threw away my money. Thanks!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy A70
Similar opinion? Write a review on ProductReview.com.au!
Ramsku

RamskuSydney, Australia

  • 2 reviews
  • Verified

Very bad after sales service

published

Buyers beware. Toby deals are great at point of sale, but once that deal is done, then forget getting something repaired or changed after even if the item is still under warranty.

My case was a mobile and the hoops they get you to jump to get the item to be seen is incredible.

Shop with care, better pay some more from outlets who are reputable rather than saving some dollars for a lemon after 11 months of use.

As for me, I’m gonna stir away from these guys. Never again they’ll see a sale from me.

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedMotorola Moto G7 Plus
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Mick

MickSouth East Queensland, QLD

The product can not be used in Australia .

published

The product came supplied with a EU electricity lead and plug and as such I can not use it in Australia. Also it two weeks for them to send it when they said it would take three days
https://www.saaapprovals.com.au/resources/frequently-asked-questions/

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedXiaomi Mi Box
1 comment
Mick
Mick

It took two weeks to send it

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Stu M.

Stu M.Perth, WA

Won't cover a water proof smart watch with swimming function, due to water damage.

published

I purchased a smart watch from
Tobydealsau. My watch had issues so I sent it back. They won't cover the repair, because the watch has water damage. I purchased the watch because it has a Swimming function, and advertised it was water proof. Tobydeals do not seem to understand. Avoid this company!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
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John

John

  • 2 reviews
  • 1 like

2 weeks and 20 phone calls later still waiting.

published

It’s 2 weeks and 20 phone calls later and the product still hasn’t arrived. We have been told many times it will come the next day and it never comes. Not worth it, go into a store and buy your item instead.
Edit-another week and I’ve paid for insurance which I shouldn’t need anyway as we have simple laws but they are refusing to pay and saying an investigation will take 4 weeks!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
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Cez

CezAU

  • 32 reviews
  • 42 likes
  • Verified

Non existent aftersales customer service. Dodgy

published

I bought a Nokia 6.1 in June 2019. Great price and colour, great features too. This was only used a handful of times when I went overseas. 3 months after, the phone stopped working and no matter what I do its on download mode. Contacted this company and no courtesy to reply to emails. Will never buy again. Poor aftersales customer service. Be WARY

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Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedNokia 6.1
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Rob W.

Rob W.Belconnen 2617, ACT

very slow reply. couldn't get faulty replaced

published

very slow delivery, and the item was sent faulty. took me over 1 week to ask for the replacement. Everyday 1 mail reply MAX. ask for over $100 to ship item back.

Product Quality
Shipping
Incentivised ReviewNo
Warranty Claim MadeYes
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Page 2 of 3
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Questions & Answers

Kitty

Kittyasked

I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?

1 answer
Nathan
Nathan

It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.

Gulzar R.

Gulzar R.asked

I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .

3 answers
Sean K
Sean K

I emailed their support email but only got a response 4 days later.

anglosaxon1969
anglosaxon1969

They can be a bit slow with the dispatching and replying to emails but you will receive your phone.

Jay
Jay

Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them

Maxim M.

Maxim M.asked

Where is my phone? TAUW380168383

12 answers
Dagabix
Dagabix

It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).

Maxim M.
Maxim M.

Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!

A Driver
A Driver

Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.

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