??!
1 photo
Toby Deals

Toby Deals (page 2 of 8)

4.1 from 2,446 reviews · View Statistics

Reviews

  • Product Quality
    2.2 (112)
  • Return Claim MadeYes (142) · No
  • Shipping
    2.8 (76)
  • Warranty Claim MadeYes (45) · No (65)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Finkie

Finkie

  • 2 reviews
  • 2 likes
  • Verified customer

Scammed... Ordered an S20 phone and received a small clay brick

published

Ordered an S20 Samsung phone. Service was great and package arrived within a week however when I opened the box I am shocked to find the charging cords, a clear case and instead of the phone inserted was a small clay brick. BEWARE DO NOT SHOP FROM THIS OUTLET. I have contacted them and also reported this to paypal.

  • Thumbnail
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy S20

If I could leave a zero star.

published

These guys would get it. Absolutely horrendous communication, they don't respond to any enquiries with regard to order details such as tracking. I got tired of waiting and decided to cancel the order and get a refund. Still waiting on their response to the first email. Horrible service.

Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo

Do not buy from Tobydeals

published

Do not buy from Tobydeals. Their 14 day returns policy is void if you open the packaging. They will not take it back. They also forgot to send my order and I needed to prompt them 3 weeks after I made the purchase and processed my payment

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedAmazon Kindle Paperwhite 10th Generation
Electronics & Computing Shops

Find out how Toby Deals compares to other Electronics & Computing Shops

Know better, choose better.

Compare all

No stock, poor service, delayed refund

published

I purchased a pair of wireless earphones as a birthday gift however they were delayed as they didn't have stock. This information was only shared with me two weeks later after two attempts to contact them. This is despite the original email confirming that the products would be shipped within 2-3 days. When a refund was requested, they also stated that it'd be processed in 2-3 days, however it's been a week and I'm still waiting on confirmation that the transaction has taken place.

Don't take the risk if you're buying for someone else or have time constraints.

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
Che Y.
Che Y.

The refund was received but only after I chased it up again. Terrible experience all round.

Kijoo

KijooFar North Queensland, QLD

Good gimbal camera

published

It arrived one week ago and used family camping
Small tiny and Easy to use.
Need better cover to protect looks cheap
But other functions very nice.
Delivery took one week very fast.

  • Thumbnail
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes

The reviewer stated that an incentive was offered for this review

helena S

helena SGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

My "brand new" Samsung S20 had clear signs of tampering!

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S20
Valentin S.

Valentin S.South East Queensland, QLD

A good experience shopping online

published

The product is genuine the price is usually cheaper than other websites and of course really cheaper if you compare with another’s physical stores the shipping is really faster I’m really happy with my purchases and I’m going to keep Toby deals as my first option in the future shopping really I can’t understand how they can make for give us that great prices but I love it.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedApple Airpods 2nd Gen

The reviewer stated that an incentive was offered for this review

Monica B.

Monica B.South East Queensland, QLD

I'd love to see TobeDeals shut down one day.

published

Terrible as hell. I lost my parcel worth of 183 AU dollars because they choose DPEX as standard shipping method for me. I emailed TobyDeals for the issue and there is no response so far. They have no customer support service. I'll avoid TobyDeals forever and would love to tell my friends to avoid them at all cost.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes

Purchased a faulty product then charged for shipping both ways

published

I purchased a Huawei Watch GT2e Hector-B19S - Graphite Black from them, at $x+shipping, the product was faulty from receipt, the warranty was not covered by Huawei, so we had to send the product back (international courier plus insurance at $30+). They received the product, and after much backward and forward they returned the $X only, accepting it as faulty product, yet even though it never worked AND I was requested by them to ship it back via registered post they are not willing to refund the $30+.
Even the Huawei store was surprised at the situation!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Electronics & Computing Shops

Find out how Toby Deals compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Tanveer

TanveerVictoria

Galaxy Watch

published

Ordered Galaxy watch for my cousin. It was for his birthday. Even with Stage 4 lockdown in Melbourne the watch arrived on time and loved the service. The packaging was excellent and they kept me updated thought the whole delivery process. And lastly the price was the best and it beats all the competitors price.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy Watch

The reviewer stated that an incentive was offered for this review

Very Disappointed

published

It was not made clear on your website, before purchase, that the Osmo Pocket required a smart phone to activate it.
I do not own a smart phone, and therefore cannot activate the item.
I have written an email to your support address explaining this, and requesting how to return the Osmo Pocket and receive a refund.
(There were no issues with browsing or purchasing from your Website, and the item was delivered in good condition, and timely.)

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedTobyDeals, Hong Kong

The reviewer stated that an incentive was offered for this review

IainP

IainPNewcastle

  • 5 reviews
  • 6 likes
  • Verified customer

If your product is faulty you are screwed

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSony Truly Wireless Noise Cancelling WF-1000XM3
Tom F.

Tom F.Greater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes

Worst customer service. Stay away!

published

Do not shop with Toby Deals AU. Firstly, it's obvious, but this is a Hong Kong company and has no connection to Australia whatsoever. Therefor they have no legal obligation to help customers in any way.
The tracking on my order told me that my parcel arrived in Aus 11 days ago. Because they use Toll, the worst courier service in the world it still hasn't arrived. Toll has been no help, so I contacted Toby Deals customer service 5 days ago. I sent a follow up email 2 days ago and have still not received a reply.
I have however received two emails asking me to review my experience. So I was forced to review without my product.
Yes, these guys might be a cheaper option, but believe me it's not worth the headache.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review

Stan Kaplunov

Stan KaplunovSouth East Queensland, QLD

  • 4 reviews
  • 10 likes
  • Verified customer

Wait until you got a lemon, then you will see how bad is their RMA!

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedZhiyun Weebill S
Kim K.

Kim K.

  • 3 reviews
  • 1 like

where is my mobile phone ?

published

No communications from Toby Deals at all after payment
No mobile phone delivery after more than a month of waiting
Further action is being taken so that I may retrieve my costs
Worst purchase experience I have ever had with any online company

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedGoogle Pixel 3a
Electronics & Computing Shops

Find out how Toby Deals compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Justcruisin'

Justcruisin'North Queensland, QLD

  • 2 reviews
  • 4 likes

I wish I'd never bought from tobydeals

published

I bought a Samsung Note 9, there was a manufacturing fault with the antenna and the phone had very poor cellular reception. Fair enough, Tobydeals instructed me to send away to a Hong Kong address for repair. That was over three months ago with no sign of the phone and I'm refused a refund.
Communication is very hard, broken English makes it hard for them to understand me and vise versa.
I would not recommend shopping here and I'm sorry I did.....

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy Note 9
JJ8675

JJ8675Greater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes

Poor customer service

published

I bought a Samsung A 50 from these guys and a week before the warranty expired the phone started having issues with it's screen (common fault) I notified Tobydealsau about the issue and the responded by telling me to do something completely different to what the issue was.. I kept messaging them and they asked. Me to send a video of the issue, in which I did. I never heard back until a day after the warranty had expired, their reply was that the warranty had expired, I replied that the issue was reported during warranty period... Still haven't heard back. Be very careful buying a phone from these guys as they are not in Australia and are Hong Kong based.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Product PurchasedSamsung Galaxy A50
Pepe

PepeMetropolitan Adelaide, SA

Cheap

published

Quite fast and swift
It was very cheap for top end stuff
Very satisfied

Does sell from Hong Kong which is a bit of a shame but still has fast delivery. Would Recommend.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedDucky One 2 White LED Mechanical Keyboard

The reviewer stated that an incentive was offered for this review

Fake Site

published

Purchased from Tobysdeal. the package arrived in my country and then i was told by the courier company that Tobydeals called back the item without any reason. have sent multiple emails to them and no response yet. tried calling them and the number is not in service. it looks like this is a hoax site which is out there to get your money. i would like warn everybody who tries to deal with this company. Please do not buy anything from this site

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedXiaomi Mi Box
Suraj M.

Suraj M.Sydney, NSW

  • 11 reviews
  • 1 like

Never got a my product

published

I have ordered Dyson airwrap from this seller as it was cheaper in comparison. There wasn't any update till a week. I tried contacting them in mail but never got any response. I raised dispute in PayPal after a week but seller directly refunded me my money without any communication.

Incentivised ReviewNo
Return Claim MadeYes
Product PurchasedDyson airwrap
Page 2 of 8
See all Toby Deals reviews

Questions & Answers

Kitty

Kittyasked

I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?

1 answer
Nathan
Nathan

It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.

Gulzar R.

Gulzar R.asked

I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .

3 answers
Sean K
Sean K

I emailed their support email but only got a response 4 days later.

anglosaxon1969
anglosaxon1969

They can be a bit slow with the dispatching and replying to emails but you will receive your phone.

Jay
Jay

Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them

Maxim M.

Maxim M.asked

Where is my phone? TAUW380168383

12 answers
Dagabix
Dagabix

It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).

Maxim M.
Maxim M.

Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!

A Driver
A Driver

Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.

Get an answer from our members and Toby Deals representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.