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Toby Deals

Toby Deals (page 2 of 22)

4.1 from 2,446 reviews · View Statistics

Reviews

  • Product Quality
    1.4 (227)
  • Return Claim MadeYes (98) · No (196)
  • Shipping
    1.4 (227)
  • Warranty Claim MadeYes (55) · No (232)
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Sean K

Sean KSydney, NSW

  • 3 reviews
  • 1 like

Order was cancelled after 3 weeks

published

Took the chance with this company because of the attractive prices.

Was sent 2 emails stating the order is being processed and dispatch would happen soon but 3 weeks later the order was cancelled by Toby Deals. Big waste of time. Not worth the ~$60 saving

Incentivised ReviewNo
Return Claim MadeYes
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Robert W

Robert WWeston Creek 2611, ACT

  • 2 reviews

Absolutely useless

published
Product Quality
Shipping
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Jay

JaySouth East Queensland, QLD

  • 3 reviews
  • 2 likes

Very Poor Customer support. NO REPLY AT ALL.

published

I ordered a phone on 10th Dec and they have horrible software after adding Postcode of QLD it auto select NSW. From 11th onwards sent 4 emails and sent 2 messages on their chat and No reply. Today ie on 17th Dec a few hours back they sent the item and the State is NSW.
Very disappointed. I think we need a better law in Australia so companies who are running a business overseas must be made accountable.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Disgusting company!

published

Ripped me off and refuse to return my faulty phone unless I pay more money! Never ever again! Stay away!!

Incentivised ReviewNo
Xolin P.

Xolin P.South East Queensland, QLD

Not happy with the service at all

published

I brought a phone which was horrible and even after I did all the things they asked me to do and showed them video proof, I was still told to pay $104 to send it to them to look at and determine if it is faulty. I can't afford to waste more money for something they couldn't garauntee.

Product Quality
Shipping
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Maxim M.

Maxim M.Sydney, NSW

  • 2 reviews
  • 2 likes
  • Verified customer

SCAM! Where is my phone? TAUW380168383

published

Ordered Xiaomi Mi 10T Pro because it was cheaper than anywhere else.
It's been 9 days since then, I tried contacting them via email, another email, phone, another phone, comments, questions, reviews, nothing helps.
Escalating this through PayPal right now.
Don't risk buying anything here.
I thought it may take some time (like aliexpress) but the seller is not responsive at all.
Hope that I'll get my money back at least.
It should be banned from Google and PayPal.

Product Quality
Shipping
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Gaz

Gaz

  • 10 reviews
  • 13 likes

If you are in Australia don't buy from them!

published

They give you a vietnamese phone, with ridiculous chargers, I cannot use due to the ridiculous apps in vietnamese that cannot be removed - utterly useless with no assistance to rectify. Don't BUY FROM HERE

Product Quality
Shipping
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ET can't phone home! BUYER BEWARE!!!

published

I purchased a Galaxy S20FE on 25th November and my order still has not been processed. I have contacted Toby Deals several times via email and received the same automated reply each time:

" I am sorry to inform you that there has been a delay in the processing of your order"

It is now nearly three weeks since my purchase and the item has still not been shipped
I smell a rat!
Buyer beware!!

Incentivised ReviewNo
Return Claim MadeNo
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  • Verified customer

THE WORST COMPANY IN THE WORLD!!

published

Hi bought a phone Friday 5 dec.
I chose the fastest delivery because I need it ASAP (3/5 word days)
I’m still waiting the product and also I’m waiting an answer to my 3 mails I send to this company.
They’re really unprofessional, treat them customer like poo poo and I read around a bunch of reviews and to many people happened the same stuff...
Fortunately I paid by PayPal son now I start the refund procedure.
AVOID THIS TERRIBLE COMPANY!

Product Quality
Shipping
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Niraj G

Niraj G

  • 2 reviews
  • 4 likes
  • Verified customer

AVOID ! Beware with them

published

Don’t purchase if you want hassle free purchase. I saw good deal and purchase DJI Pocket 2 which never got shipped- Finally I got reply after multiple emails/chat inquiries that they are waiting for new arrival in a week time. I got lucky to get refunds after few weeks from PayPal claim.

Incentivised ReviewNo
Return Claim MadeNo
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Derek H.

Derek H.Greater Melbourne (Outer), VIC

  • Verified customer

Terrible service, buyer beware

published

Ordered a phone with these guys which was listed as “in stock”. 17 days later, it hasn’t even left Hong Kong! Contacted their customer service via email (no phone number, what a surprise!!) and found them both unresponsive and unhelpful when they did respond. I would never order anything from these guys again as it is worth paying more and getting the necessary service.

Shipping
Incentivised ReviewNo
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Austin R.

Austin R.Perth, WA

  • Verified customer

If you are looking at buying camera gear from TobyDeals, save the extra $$ and shop elsewhere.

published
Product Quality
Incentivised ReviewNo
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Dhanunjaya d.

Dhanunjaya d.Greater Melbourne (Outer), VIC

  • Verified customer

These guys are scammers and don’t believe them

published
Product Quality
Shipping
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Justin V.

Justin V.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Lucky i paid with Paypal, my case was just closed in my favour today

published

If like filing dispute with Paypal, then buy from dodgy Toby deals. You just need to wait 20 days to get your money back. Also I tried to call their HK phone numbers with no luck, then I tried to email and that took a week to get auto response from them.

Incentivised ReviewNo
Return Claim MadeNo
Product PurchasedSamsung Galaxy Tab 3 8-inch
Mark H.

Mark H.Greater Melbourne (Inner), VIC

Scam company

published

Ordered some ear buds on 27th nov. received email on the 28th saying item picked and ready for shipping. 11 days later nothing from them at all. Sent 4 emails asking for an update No reply at all. There is no contact details like phone number or nothing. Just an email address.

BUYER BEWHERE in Australia.

Incentivised ReviewNo
Return Claim MadeNo
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Scotland

ScotlandAdelaide

  • 3 reviews
  • 1 like

Sometime's it's worth paying more

published
Product Quality
Shipping
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Sait

SaitSydney, NSW

lucky you if they have the stock on shelf

published

lucky you if they have the stock on shelf, they will ship it but if they don't then your order will get stuck in "Processing" and good luck hearing back or having any response from their customer service even if you msg them ten times! This is not an AU company and name is also misleading.

Shipping
Incentivised ReviewNo
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  • Verified customer

Not happy

published

phone finally arrived after it had to be tracked down. Then, it came with Vietnamese charger instructions but address was clearly Australia. I'll be returning to ebay in the future. Stay away from this company

The reviewer stated that an incentive was offered for this review

ONLINE M.

ONLINE M.Greater Melbourne (Inner), VIC

No customer service at all

published

Order the product then if you have any problems no one is going to reply to you. Even if you message them 1000 times no response. Ridiculous website to lose money. Complete scam.

Product Quality
Shipping
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Jade Wright

Jade Wright North Queensland, QLD

No customer service

published

I brought an Apple Watch for my partners birthday. I paid the additional $38 for express registered post. Over a week later the website states it’s still being processed at the facility. Even if it were to leave tomorrow, it’s not going to get here in time. I emailed the company regarding this. No reply. No apology. No further business from me. Buyers beware. I highly advise everyone to pay via PayPal so if your items don’t arrive you can just claim it back

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Page 2 of 22
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Questions & Answers

Kitty

Kittyasked

I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?

1 answer
Nathan
Nathan

It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.

Gulzar R.

Gulzar R.asked

I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .

3 answers
Sean K
Sean K

I emailed their support email but only got a response 4 days later.

anglosaxon1969
anglosaxon1969

They can be a bit slow with the dispatching and replying to emails but you will receive your phone.

Jay
Jay

Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them

Maxim M.

Maxim M.asked

Where is my phone? TAUW380168383

12 answers
Dagabix
Dagabix

It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).

Maxim M.
Maxim M.

Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!

A Driver
A Driver

Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.

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