Reviewer Photos & Videos
this is perfect
very good, it is very easy and satisfied. I am going to try it out again. I am a new customer here and it is very convenient and fast great
Do not buy anything from toby deals
I've placed an order on 9 Nov 2019, I waited for a few days and didn't receive anything response from Tobydeal. Sent an email on 14 Nov and said my order is not of stock due to high demand.
But I've found out they are still selling online and said in stock.
Do not trust Tobydeal, and I will never buy from them, wasting your time and honestly, I don't even know what they are thinking.
The service is good
easy to purchase and get the items in a reasonable time.Knowing that the product was coming from Hong Kong I didn't have high expectations of a speedy delivery, but was very impressed that the item arrived 12 days after being ordered. An added bonus was that the courier service didn't just leave a card in the mailbox with me having to chase after the item. It was able to be picked up at a local 24 hours service station, where they fully verified it was my parcel before handing over.
Too good fast shipping
Item come in very fast and after sale support. I will return and buy more item again.
The price very good and the phone work very well.
Item are brand new in the box nice package.
Poor after sales service
I purchased a S6 Samsung Tablet recently. The charger plug they provided did not fit the adaptor plug (Australia). After repeated attempts to advise them of this ( including a detailed video of how the both didn't fit) I have yet to receive a reply. Initially they sent pictures of the adaptor and charger... which was not Samsung but apparently similar... and of them fitting together, like I'm a stupid child or something. I said NO, the two do NOT physically fit together. This was when I took a video of trying to fit the two together but obv...iously they don't. Have heard of nothing since, although they are still sending me advertisement emails. Would not recommend. Although the site is for Australia, all communications are from Hong Kong.
Was send a charger plug for the wrong reason. Very unhappy about being duped. Toby Deals not responsive
Very disappointed by being sent the wrong charger plug for my region. Toby Deals customer service is terrible and they refuse to send me proper plug for Australia/New Zealand region.
Perfect delivery time. Good quality
I have bought a new gimbal and it was very good condition, perfect delivery time. Obviously the price is lower than in the market. Im very happy to shopping here.
I believe I got a very good items
I was satisfied with the quality and mostly by the time which I received. I think the best for this site is that you get what they offered to you and this is very good.
Worst company ever
I purchased an item it was came with the wrong parts and not register-able in Australia for warranty. Returned it within 14 days as per their terms and conditions. They are not accepting the return of the NEW item and have been extremely difficult to deal with. Horrible service and breaching their own conditions. I will be taking the issue to the ACCC and social media. Not a company to do business with unless you want to take major risk.
September 22nd 2019 Update: Worst company. Sent an item back for a refund within their 14 day period and th...ey are horrible to deal with. Extremely dissatisfied- product was not Australian and non registrable in Australia. When returned they conducted an investigation which was a joke. Absolute lies and deceit over the span of months. I do not recommend this company.
Package missing. Won't refund.
Ordered over 2 weeks ago. Package lost in transit. I've requested a refund but been refused. Told to wait 1-2 week while they investigate. I'd just like my money back.
Samsung galaxy a70
It was very good to shop with toby deals, great service. the only problem is the delivery time, its takes time for the item to get delivered but i think you should improve the delivery timing other than that everything was great, the product was absolutely fine, brand new and satisfied with it.
Cheap, great service and product. Amazing.
Lowest price I found. Ordered quickly and easily and it was processed and dispatched same day and received it 3 days later. What more can you ask for? Also bought a phone but decided not to get it a day later and sent an email and received a reply less than a day later that it was cancelled and that night received PayPal refund. How. Thank you!
so far very happy with the laptop
Easy to navigate but limited products. As previously stated so far product is great, and I am completely happy with it. Only problem was delivery, which was 3 days longer than promised delivery date
Product quality was subpar, the item stopped working very quickly and when I reached out to the company they accused me of breaking it, and told me I would have to cover the shipping and replacement of their faulty item. Would not recommend even to my worst enemy.
Avoid this online seller at all costs
Avoid this online seller at all costs - if you have any issues they will not accept returns
I googled XQD card and tobydeals add for SXDC card with identical image came up. Return not accepted for honest mistake
Could not obtain feedback regarding the WRONG product sent to me. I was disappointed with the flow of emails.
I want to return and exchange the CompactFlash card for SanDisk Extreme 32 GB SD card. After numerous requests to Toby Deals with No ACTION. Now you advise I'm past the cut off time. Not my cut off time!
The quality is good. App disconnects a lot and the cables are not compatible for Fuji x systems
Not for Fuji x systems as the cable are not compatible but otherwise is good value 4 money. The application also disconnects quickly from the gimbal. Would say ok but not very great
I love it so much. Best business!
My parcel arrived on time which was great. I am un happy a bag and an SD card didn’t come with my camera. Good quality. Got what I wanted. Thanks.
This is NOT an AUSTRALIAN company
I purchased an electrtonic item from TobyDealsAU, and when the item was shipped to me it was sent with international power adapters. The listing made no reference that the item wasn't Australian, and the name of the company itself, is misleading, that it is an Australian company. This company is based in HONG KONG, and if you purchase anything from this company, be aware that you may be getting items from overseas.
I attempted to have my item refunded, which they agreed to do, biut I was left to spend $70 to post it BACK TO HONG KONG! At the ...end of the day, I was out of pocket $70 and had nothing to show for it. TobydealsAU was not willing to accept responsibility for being deceptive in their sales process, and were not willing to foot the cost of return shipping. Purchase at your own risk.
This watch was very expensive on other websites and got it in this one for nearly half price however the coast didn’t impact the quality of the product what so ever
Questions & Answers
I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?
It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.
I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .
I emailed their support email but only got a response 4 days later.
They can be a bit slow with the dispatching and replying to emails but you will receive your phone.
Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them
Where is my phone? TAUW380168383
It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).
Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!
Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.
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