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Good price but terrible service
Although my phone's price was good, this company offer no client contact even when delivery takes over 3 weeks. After raising a paypal dispute I finally received tracking number then delivery - obviously stock is ordered after client purchase so delays will be considerable.
Bad Communication | Dodgy Service
Purchasing is easy then you receive no communication or eta on goods at all
Avoid dodgy as refunded order through paypal & will never use again
4 Days later and my order is still processing.
I ordered a phone from them on Friday 30th oct and 4 days later my order is still processing. No response from their chat or email and I have send 2 in chat and 2 Email. Terrible. If there is a way I want to report them as a fraudulent site. It has already taken my money.
Took my money for a month, and never sent any products
Don't believe that you can get good stuff at a good price from these guys. They`re pretty good at putting promising discounts, but they just don't deliver, literally.
I ordered a phone from these guys and after a month with my money in their bank account, they just decided that they would not respect their deal and they cancelled my order. During this time, they were bullshitting me about stocks that was incoming, but they just told me in the end that they would never get the stock!
Don't waste your time. Toby talks a lot, but he has nothing to back it up! Not a serious business, and not respectful of your time and money.
Very much same as previous review by Traci.
Ordered on 9th OCT, arrived in Melbourne in 20th OCT...... and still waiting to be delivered.
Contacting them for three days now and no reply what so ever....
No response for one month.
Ordered one month ago and received response for enquiry in two weeks. However, no further resopnse after that even sent out anther two emails for enquiry. One month past and just wast time.
Don't do it
Item arrived in my country of destination but got lost once here cannot get anyone to help or return emails no communication at all
worst customer service i have found yet
you pay for an item, you pay extra to have it delivered on time. toby deals failed to do so. they can't be trusted. don't waste you money.
Not worth the hassle
Ordered a mobile phone, was about $100 cheaper than buying it locally. Waited 3 weeks for delivery to Adelaide and realised that it was not worth the trouble. Almost 3 weeks in transit meant that there is a higher chance of my product being damaged during that time. Also if there are any issues, I need to send it back and wait for another 3 weeks for replacement or refund. Product was being delivered by Toll, who for some reason are the first bunch of people in Australia, since the time Captain Cook landed in this country to not be able to find...my address . I then had to spend hours on the phone with someone in the Philippines trying to figure out where my package was, and had to settle for picking it up from their depot cause there is a weekend coming up and I just cannot be bothered waiting for another 3 days. I've got the product now but regret ordering through them. If there is a technical issue with this phone, I'll have to send it back and wait a month for it to be fixed. :( Wouldn't order again from them. I'd recommend you consider your options before you become their customer.
Don't buy here
Bought a phone which arrived with a cheap traveller adapter. Meant to come with a charger, but came with a UK plug and cheap traveller adapter. Toby deals are not interested in rectifying. I would suggest buying from a company in Australia.
Bad customer service
I sent an order in for a phone purchase with priority shipping as I needed it urgently. Waited half a week and the order was still not processed. Sent an email asking why it's taking so long and if it takes any longer I will need to cancel and refund. Within minutes, I had an automated email saying my refund request was accepted and will be processed. No explanation, straight to the refund. Pretty bad handling. Wasted my time and now having to look elsewhere for a phone.
Its is a SCUM
SCUM! I ordered Drone and I never get my items delivered! After 3 weeks i finally get answer from the company "Sorry we don't have your items at the moment" and zero information about refund. They keep ignoring my questions about REFUND!
If I could leave a zero star.
These guys would get it. Absolutely horrendous communication, they don't respond to any enquiries with regard to order details such as tracking. I got tired of waiting and decided to cancel the order and get a refund. Still waiting on their response to the first email. Horrible service.
10 days passed since the order was purchase but no tracking information yet
I ordered a MacBook on Toby Deals on 4th October and I never received any update regarding the tracking information. I neither received it nor got updated regarding the shipment. I contacted them three times and no response was received. Very unprofessional.
Do not buy from Tobydeals
Do not buy from Tobydeals. Their 14 day returns policy is void if you open the packaging. They will not take it back. They also forgot to send my order and I needed to prompt them 3 weeks after I made the purchase and processed my payment
Shockingly bad customer service
I ordered an in-stock mobile three weeks ago, and the order is still shown as processing. Contacted the company three times over the past few weeks but no reply. Doubt I will ever receive my mobile.
No stock, poor service, delayed refund
I purchased a pair of wireless earphones as a birthday gift however they were delayed as they didn't have stock. This information was only shared with me two weeks later after two attempts to contact them. This is despite the original email confirming that the products would be shipped within 2-3 days. When a refund was requested, they also stated that it'd be processed in 2-3 days, however it's been a week and I'm still waiting on confirmation that the transaction has taken place.
Don't take the risk if you're buying for someone else or have time constraints.
Apparently just a scam site
Paid for express shipping 3-5 days. 4 days later they haven't even sent it. They don't reply to enquiries. They seem to be a scam site - lucky I paid with paypal.
My "brand new" Samsung S20 had clear signs of tampering!
I brought the new Samsung S20 as it was a good price on TobyDeals AU site. The company seemed okay. First off, it said it was 'in stock' on-site however after the purchase they then said it wasn't in stock until 8 days later when it was then sent (I have raised this with ACCC as this feels like false advertising). It did arrive however the seal clearly had been tampered with, it was half off and clear scratch marks around the seal and further proof, the case that comes with the S20 inside the box was dirty with prints on it! Even the power adap...ter that came with it looks used! I am really disappointed as I have no idea what they have done with the phone and it is a shame because it did look brand new. I have sent multiple emails and raised a refund claim. Awaiting a reply still, I will escalate through Paypal if none. BUYER BEWARE!
SCAM. STAY AWAY. Item never received despite multiple contacts.
I purchased an iPhone SE from the website. The iPhone did not ship nor providing tracking number after 7 days. Multiple support tickets but got no response.
The seller's PayPal name is TobyDealsUK but actually based in HongKong.
TobyDealAU is a fake name, it has nothing to do with Australia.
Questions & Answers
I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?
It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.
I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .
I emailed their support email but only got a response 4 days later.
They can be a bit slow with the dispatching and replying to emails but you will receive your phone.
Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them
Where is my phone? TAUW380168383
It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).
Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!
Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.