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Stay Away - These Guys Are Frauds
I purchased a V11 dyson vacuum. Soon after i received it it broke down. I, returned it using their RMA process and they said they received it in october. 2 months later they say that it was not the vacuum that they sold me and refuse to do anything.
Do not buy anything from toby deals
I've placed an order on 9 Nov 2019, I waited for a few days and didn't receive anything response from Tobydeal. Sent an email on 14 Nov and said my order is not of stock due to high demand.
But I've found out they are still selling online and said in stock.
Do not trust Tobydeal, and I will never buy from them, wasting your time and honestly, I don't even know what they are thinking.
Poor after sales service
I purchased a S6 Samsung Tablet recently. The charger plug they provided did not fit the adaptor plug (Australia). After repeated attempts to advise them of this ( including a detailed video of how the both didn't fit) I have yet to receive a reply. Initially they sent pictures of the adaptor and charger... which was not Samsung but apparently similar... and of them fitting together, like I'm a stupid child or something. I said NO, the two do NOT physically fit together. This was when I took a video of trying to fit the two together but obv...iously they don't. Have heard of nothing since, although they are still sending me advertisement emails. Would not recommend. Although the site is for Australia, all communications are from Hong Kong.
Worst company ever
I purchased an item it was came with the wrong parts and not register-able in Australia for warranty. Returned it within 14 days as per their terms and conditions. They are not accepting the return of the NEW item and have been extremely difficult to deal with. Horrible service and breaching their own conditions. I will be taking the issue to the ACCC and social media. Not a company to do business with unless you want to take major risk.
September 22nd 2019 Update: Worst company. Sent an item back for a refund within their 14 day period and th...ey are horrible to deal with. Extremely dissatisfied- product was not Australian and non registrable in Australia. When returned they conducted an investigation which was a joke. Absolute lies and deceit over the span of months. I do not recommend this company.
Package missing. Won't refund.
Ordered over 2 weeks ago. Package lost in transit. I've requested a refund but been refused. Told to wait 1-2 week while they investigate. I'd just like my money back.
Product quality was subpar, the item stopped working very quickly and when I reached out to the company they accused me of breaking it, and told me I would have to cover the shipping and replacement of their faulty item. Would not recommend even to my worst enemy.
Avoid this online seller at all costs
Avoid this online seller at all costs - if you have any issues they will not accept returns
I googled XQD card and tobydeals add for SXDC card with identical image came up. Return not accepted for honest mistake
Could not obtain feedback regarding the WRONG product sent to me. I was disappointed with the flow of emails.
I want to return and exchange the CompactFlash card for SanDisk Extreme 32 GB SD card. After numerous requests to Toby Deals with No ACTION. Now you advise I'm past the cut off time. Not my cut off time!
This is NOT an AUSTRALIAN company
I purchased an electrtonic item from TobyDealsAU, and when the item was shipped to me it was sent with international power adapters. The listing made no reference that the item wasn't Australian, and the name of the company itself, is misleading, that it is an Australian company. This company is based in HONG KONG, and if you purchase anything from this company, be aware that you may be getting items from overseas.
I attempted to have my item refunded, which they agreed to do, biut I was left to spend $70 to post it BACK TO HONG KONG! At the ...end of the day, I was out of pocket $70 and had nothing to show for it. TobydealsAU was not willing to accept responsibility for being deceptive in their sales process, and were not willing to foot the cost of return shipping. Purchase at your own risk.
Brought a 200 dollar charger I cant use.
I have no issues with the price. Shipping or the item itself. It just arrived with a us plug. I've made several attempts to get it changed and they just keep telling me to get an adapter. If it was stated in the ad that it was a us plug item I wouldn't of bought it.
Fake G SHOCK Watches
Wish i could give less. Bought a G shock watch which is a grey import so not cover by genuine gshock warranty even though they sold is a genuine. Its not covered by basically anything. Their words "According to our policy below: The following are not included: Damage caused by impact, shock, fall, sand, dust, dirt, dampness, leaking batteries, fire, theft, attempted theft, accidental or malicious damage, vandalism, acts of war or terrorism, corrosion, water contamination or ingress, frost, flooding, winds, earthquakes, lightning or other adverse weather conditions Therefore, we cannot accept your item for warranty return." Fraudulent company..
returning defect mobile phone
I purchased a mobile phone from Tobydeals and it arrived within a reasonable time. However the phone was faulty and died with in weeks. Trying to get the phone returned has been an unhappy experience. The communication is slow and difficult obstacles are put in place to make it as difficult to return product. Links that donot exist. Important information not included in correspondence 6 emails without resolution. t send it back eventually required masses of paper work. a link was sent to print return labels and the link was incorrect.Beware..Dropship business ..Not customer friendly and very poor communication
Questions & Answers
I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?
It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.
I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .
I emailed their support email but only got a response 4 days later.
They can be a bit slow with the dispatching and replying to emails but you will receive your phone.
Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them
Where is my phone? TAUW380168383
It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).
Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!
Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.
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