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Fast delivery an great price
I ordered the black Megaboom speaker from Toby Deals. It has a very good prices. The shipping was very fast. I would definitely come back and definitely recommended to all.
Excellent service and support
I had low expectation buying a phone from Hong Kong - Expecting to get what you pay for. I was surprised how quick it arrived with DHL to my door. I had some issues with the phone, but no problem contacting via their email support system. Few questions was asked and then they organised DHL to pick up and to be sent to Hong Kong.
I would like to give 5 stars, but their specs on products are not always consistent and it sometimes not 100% accurate, just be aware.
Will buy again and with the extra protection PayPal provides, its a winner. Why would I buy from Harvey Norman or JB Hifi when I have these guys selling with 50% discount.
Pixel defects in note10 samsung.
Recently bought samsung note 10 and there was pixel defects and it was within 14 days policy for return. However, toby will find ways not to return or refund the money although there was defects. The response to me was
Due to the complexity of liquid crystal displays on handheld devices, dead or bright pixels may sometimes occur. If the following occurs within DOA period (14 days), then you can ask to replace the LCD
-5 or more dead/bright pixels anywhere on the liquid crystal display.
-if there are only 4 dead/bright pixels they must be with...
Quick delivery, however had a demonstrated fault and they refused to replace, wanted $70 to return faulty phone
TL;DR - had a problem with the phone, showed video evidence, and had to get a PayPal refund
TIP: Always use PayPal for buyer protection
Extra star for very quick delivery - less than a week
Here's my experience with Toby Deals:
27 Aug - purchased Mi 9T Global
3 Sep - arrives
5 Sep - reverts to bootloader, factory reset fixes it for about 2-3 hours. RMA raised. $50 pickup + $20 return fee if device found to be ok...
They sent my 1st phone faulty! I had to return it! I ordered 2nd phone, after 4 days they saying they dont have stock however their website still showing in stock!
Don't waste your money!!!
Bought a samsung s8 plus mobile thinking it was an Australian Samsung phone but came from overseas. Signal didn't work at my house when every other phone I have had works fine. It broke in a couple of weeks, waited months for a new one and still has signal issues. I would not buy a phone again from this online store. Wasted my money and time. Would not refund my money.
New phone purchase. Doesn't work and they won't replace it
Bought a new phone and it was faulty. Wouldn't replace it so I had to send it back. They said they fixed it and now I have it back only to find it won't work on Australian networks. They say this is not covered under their warranty. Service takes forever and is absolutely hopeless
Good price and dealings with them initially A Different Story When Things Go Wrong!
I have made quite a few purchases with success and a great price. Unfortunately, I received a faulty product. Repeated representation to try and return something is absolutely crazy. In a bricks and mortar store if you return something they either give you a refund or a replacement or it is covered by warranty. Because they are outside Australia and they can hide behind a computer they try and wear you down. We are talking just over $122.55 for a camera lens. Not thousands of dollars!
Look at the screenshot and text copied below of the email t...
Refused warranty claim
We purchased 23 tablets at a good price which we were happy about, however, one of the tablets had a problem with the screen when we took it out of the box. I sent the device back to Toby Deals who flatly claimed that we had physically damaged the device with use. They wanted to charge an amount almost the full price we paid to have the device repaired or $70 to have it sent back.
genuine return Policy and after sale service
I was so nervous buying from them, but their after sales team proved that they are much better than even Aussie retailers. They accepted my refund of a mobile phone, after I proved my case
DO NOT PURCHASE FROM TOBY DEALS
I purchased a Google Pixel phone from Toby Deals. It lasted just four days before the microphone started malfunctioning. Nobody could hear me during phone calls. I have since discovered this is a KNOWN ISSUE with this phone, and is often intermittent.
Toby Deals took the phone back for testing, however they refuse to believe me that this issue is occurring, despite me sending them videos of the issue, as well as links to articles confirming the intermittent issue in this particular phone.
They refuse to replace the phone, instead trying to charge me to have the useless pile of junk sent back.
Terrible quality product and NO support when something goes wrong.
Huawei Mate 20 Missing Dual SIM Features
Missing Dual SIM support feature.
I have inserted both SIM cards correctly and they register and both SIMs work fine in terms of making and receiving calls. However, I am unable to select which SIM card I want to use for data and have all the Dual SIM features that I should have on this phone like turn one SIM off etc.
In the user manual, it mentions to manage Dual SIM, go into Settings/Wireless & Networks/Dual SIM but on the phone I have received, that menu does not exist on this handset.
I returned the phone to Toby Deals and they sent me ...a replacement which had the exact same problem. Even after Factory Reset, installing new version of Anroid the problem exists. I contacted Huawei and they said that the serial number of the phone they sent me is only a single SIM phone and they must have modified it before they sent it out. I'm stuck with a lemon. Avoid this place like the plague!
Beware the lack of communication
AU CUSTOMERS BEWARE
just to be accurate theres a good and a bad.
the good, my samsung buds 2019 are amazing!!
the bad, my experience and my samsung s8 plus.
I was asked whether I wanted to cancel my order after it was delayed and I asked to cancel my phone and keep the buds but they sent both. I decided to keep the phone and postpone my upgrade to the s10 for another 6 months.
it does not connect to the cellular network properly (cant make phone calls, low download speed and text messages dont send sometimes, have tested alongside my S8) the...
Horrible Return System Avoid Like The Plague
Don't bother! Return policy is crap, they test under their own conditions not the conditions you are using.
I purchased a gimbal which is faulty, it vibrates motors and shakes violently even once adjusting the dampening/ payload settings. I have a Sony A7s with a 28-70mm lens, they "tested it" and found no issues! I sent them multiple video footage of the issue yet they "tested" it and its fine apparently.
They take over 24 bloody hours to respond, one response a day! Such a poor process/ system, all online so it takes forever!
Do not buy Dyson appliances from here!
The Dyson appliances sold through Toby Deals are designed for the US and a different voltage. My battery failed after one use and I am now out of pocket $115 for a new battery and Australian charger. Buy local... support local ...get local support and have no stress, worry and out of pocket expenses! Big regrets!
Questions & Answers
I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?
It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.
I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .
I emailed their support email but only got a response 4 days later.
They can be a bit slow with the dispatching and replying to emails but you will receive your phone.
Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them
Where is my phone? TAUW380168383
It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).
Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!
Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.
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