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Purchased a faulty product then charged for shipping both ways
I purchased a Huawei Watch GT2e Hector-B19S - Graphite Black from them, at $x+shipping, the product was faulty from receipt, the warranty was not covered by Huawei, so we had to send the product back (international courier plus insurance at $30+). They received the product, and after much backward and forward they returned the $X only, accepting it as faulty product, yet even though it never worked AND I was requested by them to ship it back via registered post they are not willing to refund the $30+.
Even the Huawei store was surprised at the situation!
Ordered Galaxy watch for my cousin. It was for his birthday. Even with Stage 4 lockdown in Melbourne the watch arrived on time and loved the service. The packaging was excellent and they kept me updated thought the whole delivery process. And lastly the price was the best and it beats all the competitors price.
It was not made clear on your website, before purchase, that the Osmo Pocket required a smart phone to activate it.
I do not own a smart phone, and therefore cannot activate the item.
I have written an email to your support address explaining this, and requesting how to return the Osmo Pocket and receive a refund.
(There were no issues with browsing or purchasing from your Website, and the item was delivered in good condition, and timely.)
If your product is faulty you are screwed
Toby deals is grey market buying. Essentially the manufacturers warranty does not apply and where there is a fault, Toby Deals will have you send the goods back AT YOUR COST and IF THEY AGREE THEY ARE FAULTY (important factor as they repair in-house and quite frankly have no idea what they are doing) will credit you somehow to a capped $$.
I’ve had a pair of headphones that were faulty. Bought them in March. It’s now nearly the end of August and combined time in operation under my care, I’ve had 6 weeks use.
The response time PER MESSAGE is...several days. They love to kill time. They are China based so delivery and pickup takes weeks. Their support did not actually read the question or request but just follow script based responses that are nonsense.
Worst customer service. Stay away!
Do not shop with Toby Deals AU. Firstly, it's obvious, but this is a Hong Kong company and has no connection to Australia whatsoever. Therefor they have no legal obligation to help customers in any way.
The tracking on my order told me that my parcel arrived in Aus 11 days ago. Because they use Toll, the worst courier service in the world it still hasn't arrived. Toll has been no help, so I contacted Toby Deals customer service 5 days ago. I sent a follow up email 2 days ago and have still not received a reply.
I have however received two emails asking me to review my experience. So I was forced to review without my product.
Yes, these guys might be a cheaper option, but believe me it's not worth the headache.
Wait until you got a lemon, then you will see how bad is their RMA!
Buy at your own risk. Prices are good and if you have a working item and it won't break for years you are lucky.
BUT if you will get a faulty, DOA or you will need to use warranty this is when you will see all the bad sides of Toby Deals. RMA working very badly! Forget about what they say on their website about Free Pick Up service. They will be wasting and wasting your time in the hope that you will give up. They will be telling you scarry things that if they find that item is working they will charge you $52+52 for the delivery. And when I ag...
where is my mobile phone ?
No communications from Toby Deals at all after payment
No mobile phone delivery after more than a month of waiting
Further action is being taken so that I may retrieve my costs
Worst purchase experience I have ever had with any online company
I wish I'd never bought from tobydeals
I bought a Samsung Note 9, there was a manufacturing fault with the antenna and the phone had very poor cellular reception. Fair enough, Tobydeals instructed me to send away to a Hong Kong address for repair. That was over three months ago with no sign of the phone and I'm refused a refund.
Communication is very hard, broken English makes it hard for them to understand me and vise versa.
I would not recommend shopping here and I'm sorry I did.....
Poor customer service
I bought a Samsung A 50 from these guys and a week before the warranty expired the phone started having issues with it's screen (common fault) I notified Tobydealsau about the issue and the responded by telling me to do something completely different to what the issue was.. I kept messaging them and they asked. Me to send a video of the issue, in which I did. I never heard back until a day after the warranty had expired, their reply was that the warranty had expired, I replied that the issue was reported during warranty period... Still haven't heard back. Be very careful buying a phone from these guys as they are not in Australia and are Hong Kong based.
Quite fast and swift
It was very cheap for top end stuff
Does sell from Hong Kong which is a bit of a shame but still has fast delivery. Would Recommend.
Purchased from Tobysdeal. the package arrived in my country and then i was told by the courier company that Tobydeals called back the item without any reason. have sent multiple emails to them and no response yet. tried calling them and the number is not in service. it looks like this is a hoax site which is out there to get your money. i would like warn everybody who tries to deal with this company. Please do not buy anything from this site
Never got a my product
I have ordered Dyson airwrap from this seller as it was cheaper in comparison. There wasn't any update till a week. I tried contacting them in mail but never got any response. I raised dispute in PayPal after a week but seller directly refunded me my money without any communication.
Bought a FIIO M5 through Toby deals
It is not at all intuitive and the bare bones manual is almost incomprehensible.
After many communications with the FIIO support, some of the operating of the device becomes useable but still it won't bluetooth connect. Poorly supported complex device. Requests for refund with Tobydeals are presently frustrated by difficult processes.
Be aware Incorrect power adapter
Incorrect power adaptor supplied. Emailed Toby's deals twice. No response at all. beware of false advertised items. I can't even power the phone I purchased. Customer care is nil existent
Hoping for a refund.
My issue is with regards to a purchase that our son made without authorisation.
The packing slip number is 23 76394 -1 and the custom idea is 8 47587.
If you could please respond to a message I left on your website this morning.
I need your assistance in cancelling this purchase or enabling us to return it for a refund.
Thank you, in anticipation.
Questions & Answers
I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?
It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.
I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .
I emailed their support email but only got a response 4 days later.
They can be a bit slow with the dispatching and replying to emails but you will receive your phone.
Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them
Where is my phone? TAUW380168383
It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).
Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!
Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.
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