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Hoping for a refund.
My issue is with regards to a purchase that our son made without authorisation.
The packing slip number is 23 76394 -1 and the custom idea is 8 47587.
If you could please respond to a message I left on your website this morning.
I need your assistance in cancelling this purchase or enabling us to return it for a refund.
Thank you, in anticipation.
Nice price terrible packing.
This is how the box arrived after I removed it from the packaging.
I sent a message to Toby Deals with these pictures and got no response.
I guess the cheap prices come at a cost.
Great Prices, terrible customer service
I purchased a phone through Toby Deals. Excellent price.
It took many weeks to arrive.
I sent them an email after a few weeks asking about progress. I received a reply nearly a month later, almost 2 weeks after the phone arrived.
Great prices, very long delivery time and terrible customer service responsiveness.
Keep your expectations low...
- My phone arrived, eventually
- It was in good condition and is the correct model
- It took 30 days from the day I ordered, even though i paid the extra $25 for express shipping
- I wrote to Toby Deals service email twice during that period to get an update and they never responded
If you have patience and can handle waiting a month, then I can recommend Toby Deals... If not, pay the extra money in a local store so you can get the item you want immediately
The Dyson 10 is a great product and terrific price.
It did arrive on time however the communication was a little vague when I asked questions, I did want to know where it was being shipped from because of the lockdown. I will shop with Tobydeals again, no problems
Good product, bad service
Good price on the web, arrived as specified time, product was great, but arrived in a big box, and you can feel camera move around box when you carry it.
I got a brand new phone sealed and in the box!
I bought a Xiaomi mi 9t off of tobydeals au, and then read the reviews..... Well... Wasn't I scared! The reviews were either 1 star or 5 star no in-between. It took a couple days they sent order confirmation and then couple days after that I got my tracking number. But the tracking info seriously made nonsense! I was so worried I had been scammed as I had emailed tobydeals 3 times with no reply. To cut it short after about 3 weeks of ordering I started a dispute through PayPal.l, the phone rocked up the next day. Toby deals from my experience w...ere great bargains! But if you're like me and you want to know what is going on Toby deals are the worst site I've ever used for communication. Honestly I've done this review for all the people scared they have been scammed . Im 80% sure they're a real company just with terrible communication. I probably won't use them again just because of this reason but if you're not worried about communication go ahead, great deals great bargain prices. I would've rated 5 star if communication were up to scratch. I hope this helps anyone sitting in the fence!
Where is my order
I ordered a Dyson cordless vacuum 3 weeks ago.
I was told by email the order had been dispatched, but haven’t heard anything from the company or delivery service since. Please contact me as I can’t find my invoice number. I certainly know I paid via PayPal.
I bought this item and was really disappointed that it came with Chinese instructions and also set to Hong Kong time. Great phone but if I knew it came from China I wouldn't have bought it
Good phone, but this Chinese version. Need to use the adapter for charging. Any way they will provide the adapter. Shipping was good, but after I order it take 3 days to get an update.
Really good delivery time...but...
I have to say I was very impressed with the delivery time to Australia from Toby Deals. Very impressive.
However I do have some comments:
1. I was charged nearly A$30 more for my Dyson V11 Torque than the advertised price. Whether that was Toby Deals or PayPal I’m yet to find out...but I don’t know why I incurred this additional expense. I didn’t see a delivery charge added to the cost. I’ll check again and, if I’m wrong, I’ll amend this part of my review
2. The Dyson High torque head is totally seized! The brush won’t move at all! We will n...eed to take it to our Dyson dealer in Adelaide. This will take our time and some expense to rectify. I think the product should have been checked prior to transport. 3. While Toby Deals got my new Dyson to Australia really quickly (see my comment above) once here Toll Couriers were absolutely hopeless. I won’t even try to list the things that went wrong with this courier service - it would take 2 pages!! Sorry Toby Deals but I’m really gun-shy about buying from a provider that uses this sub-standard courier service.
Product and service OK. Let down by TOLL, the courier.
Product and service by TobyDeals were good and would have earned 5 stars if it wasn't for the fact that we were not home when TOLL attempted to deliver the parcel. TOLL left a calling card stating that a signature was required and that the parcel was being taken to a collection depot, but no indication as to where this would be. Numerous phone calls with TOLL (some of which we were told the parcel had already been delivered) and 10 days later the parcel appears in our letter box (no signature asked for). TOLL are completely incompetent and I ju...st hope I don't need to deal with them again. Note: this is the second time TOLL has done this to us in the last 5 months (ie. parcel goes missing only to appear in the letter box some time later). Sorry TobyDeals for 3 stars, but if you change your courier it would be 5 stars.
Good for the price point.
Box was opened and had a 'not for separate sale' sticker on it, but the product was good, undamaged and cheap. Postage took awhile, but they sent it quickly. Worth the price.
Dyson V11 Absolute - wrong country plug
I live in Australia and was sent a Dyson for Saudi Arabia. I cannot read the instructions as they are in Arabic, had to register my product pretending I lived in Saudi, which makes me feel a little uneasy. My plug is incorrect 220V (Saudi) with a different prong. Toby Deals offered to send me an adaptor but not the correct plug. I purchased independently an Australian charger/plug (240V with correct prongs) from Dyson in Australia.
Might deal with them again.
Bought a phone. Had a faulty screen from the beginning. Would not replace but only repair it. Had long drawn out issues trying to send it back and now that they have it said it will take 4-6 weeks to repair. Bought from an Australian web site but I have to send back to Hong Kong. That's pretty dodgy, and who takes that long to repair a phone??? 4-6 weeks think about it? It would take my a few hours max to change a screen.
Got the phone back much quicker than they said and repairs seem good so the phone is working fine now.
Questions & Answers
I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?
It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.
I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .
I emailed their support email but only got a response 4 days later.
They can be a bit slow with the dispatching and replying to emails but you will receive your phone.
Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them
Where is my phone? TAUW380168383
It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).
Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!
Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.
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