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Toby Deals

Toby Deals (page 3 of 5)

4.1 from 2,450 reviews · View Statistics

Reviews

  • Product Quality
    4.2 (51)
  • Return Claim MadeYes (4) · No (54)
  • Shipping
    3.4 (46)
  • Warranty Claim MadeYes (3) · No (48)
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Hoping for a refund.

published

My issue is with regards to a purchase that our son made without authorisation.
The packing slip number is 23 76394 -1 and the custom idea is 8 47587.
If you could please respond to a message I left on your website this morning.
I need your assistance in cancelling this purchase or enabling us to return it for a refund.
Thank you, in anticipation.

josh
joshSydney, NSW

Nice price terrible packing.

published

This is how the box arrived after I removed it from the packaging.
I sent a message to Toby Deals with these pictures and got no response.
I guess the cheap prices come at a cost.

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pete
pete
  • 2 reviews
  • 1 like

Great Prices, terrible customer service

published

I purchased a phone through Toby Deals. Excellent price.
It took many weeks to arrive.
I sent them an email after a few weeks asking about progress. I received a reply nearly a month later, almost 2 weeks after the phone arrived.
Great prices, very long delivery time and terrible customer service responsiveness.

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Nick R.
Nick R.Southwest, VIC

Keep your expectations low...

published

Pros:
- My phone arrived, eventually
- It was in good condition and is the correct model

Cons
- It took 30 days from the day I ordered, even though i paid the extra $25 for express shipping
- I wrote to Toby Deals service email twice during that period to get an update and they never responded

If you have patience and can handle waiting a month, then I can recommend Toby Deals... If not, pay the extra money in a local store so you can get the item you want immediately

Carl
CarlCentral Highlands and Goldfields, VIC

The Dyson 10 is a great product and terrific price.

published

It did arrive on time however the communication was a little vague when I asked questions, I did want to know where it was being shipped from because of the lockdown. I will shop with Tobydeals again, no problems

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Max
MaxSydney, NSW

Good product, bad service

published

Good price on the web, arrived as specified time, product was great, but arrived in a big box, and you can feel camera move around box when you carry it.

Bailey J.
Bailey J.Tasmania

I got a brand new phone sealed and in the box!

published
Russ
RussSouthwest, VIC

Where is my order

published

I ordered a Dyson cordless vacuum 3 weeks ago.
I was told by email the order had been dispatched, but haven’t heard anything from the company or delivery service since. Please contact me as I can’t find my invoice number. I certainly know I paid via PayPal.

Linda
LindaIllawarra, NSW
  • 2 reviews
  • 1 like

Chinese

published

I bought this item and was really disappointed that it came with Chinese instructions and also set to Hong Kong time. Great phone but if I knew it came from China I wouldn't have bought it

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Samsung A51

published

Good phone, but this Chinese version. Need to use the adapter for charging. Any way they will provide the adapter. Shipping was good, but after I order it take 3 days to get an update.

angela60
angela60
  • 5 reviews
  • 7 likes

Really good delivery time...but...

published
Paul
PaulGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

Product and service OK. Let down by TOLL, the courier.

published
Maggie A.
Maggie A.Greater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 2 likes

Good for the price point.

published

Box was opened and had a 'not for separate sale' sticker on it, but the product was good, undamaged and cheap. Postage took awhile, but they sent it quickly. Worth the price.

Busy Mum
Busy MumSouth East Queensland, QLD

Dyson V11 Absolute - wrong country plug

published

I live in Australia and was sent a Dyson for Saudi Arabia. I cannot read the instructions as they are in Arabic, had to register my product pretending I lived in Saudi, which makes me feel a little uneasy. My plug is incorrect 220V (Saudi) with a different prong. Toby Deals offered to send me an adaptor but not the correct plug. I purchased independently an Australian charger/plug (240V with correct prongs) from Dyson in Australia.

Chris A
Chris AGreater Melbourne (Metropolitan), VIC
  • 53 reviews
  • 43 likes

Might deal with them again.

published

Bought a phone. Had a faulty screen from the beginning. Would not replace but only repair it. Had long drawn out issues trying to send it back and now that they have it said it will take 4-6 weeks to repair. Bought from an Australian web site but I have to send back to Hong Kong. That's pretty dodgy, and who takes that long to repair a phone??? 4-6 weeks think about it? It would take my a few hours max to change a screen.
Got the phone back much quicker than they said and repairs seem good so the phone is working fine now.

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Questions & Answers

Kitty
Kittyasked

I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?

1 answer
Nathan
Nathan

It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.

Gulzar R.
Gulzar R.asked

I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .

3 answers
Sean K
Sean K

I emailed their support email but only got a response 4 days later.

anglosaxon1969
anglosaxon1969

They can be a bit slow with the dispatching and replying to emails but you will receive your phone.

Jay
Jay

Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them

Maxim M.
Maxim M.asked

Where is my phone? TAUW380168383

12 answers
Dagabix
Dagabix

It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).

Maxim M.
Maxim M.

Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!

A Driver
A Driver

Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.

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