Reviewer Photos & Videos
Brought a 200 dollar charger I cant use.
I have no issues with the price. Shipping or the item itself. It just arrived with a us plug. I've made several attempts to get it changed and they just keep telling me to get an adapter. If it was stated in the ad that it was a us plug item I wouldn't of bought it.
purchasing online was easy, the product was a described and i love my new phone i will be ordering again from this amazing site, thank you toby deals the delivery time was excellent
Placed order 5 days ago, but out of stock. They gave me the option of waiting 5 days for new stock or cancelling. Unfortunately due to time constraints, I had to cancel. Order was cancelled and my refund processed to PayPal with the hour. Apart from the stock outage, I am happy with their communication and prompt attention to my cancellation. I will use them again for other products in the future. Legit company.
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Fake G SHOCK Watches
Wish i could give less. Bought a G shock watch which is a grey import so not cover by genuine gshock warranty even though they sold is a genuine. Its not covered by basically anything. Their words "According to our policy below: The following are not included: Damage caused by impact, shock, fall, sand, dust, dirt, dampness, leaking batteries, fire, theft, attempted theft, accidental or malicious damage, vandalism, acts of war or terrorism, corrosion, water contamination or ingress, frost, flooding, winds, earthquakes, lightning or other adverse weather conditions Therefore, we cannot accept your item for warranty return." Fraudulent company..
returning defect mobile phone
I purchased a mobile phone from Tobydeals and it arrived within a reasonable time. However the phone was faulty and died with in weeks. Trying to get the phone returned has been an unhappy experience. The communication is slow and difficult obstacles are put in place to make it as difficult to return product. Links that donot exist. Important information not included in correspondence 6 emails without resolution. t send it back eventually required masses of paper work. a link was sent to print return labels and the link was incorrect.Beware..Dropship business ..Not customer friendly and very poor communication
Questions & Answers
I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?
It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.
I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .
I emailed their support email but only got a response 4 days later.
They can be a bit slow with the dispatching and replying to emails but you will receive your phone.
Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them
Where is my phone? TAUW380168383
It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).
Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!
Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.
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