Reviewer Photos & Videos
Placed an online order.
Nil info, no order acknowldegement, no response to email query.
No response when I threatened to seek a PayPal refund.
After 1week+, I did initiate a PayPal refund.
Refund came though OK, a few days later.
They just wasted my time, and I had to start the shopping exercise afresh
Item Hasn't Been Received For 31 Days Now
Do not buy from toby deals
They do not accept any responsibility for their actions and cannot give answers.
They are keeping the money without any explanation and no item.
I've been disputing for over 1 month and no word still.
Did not have stock but never told me
spent $1,800 on a Windows Surface Pro from their website listed as in stock. The status of the order was 'pending' for a week and a half, no further information. I emailed them for an update and got a reply a day later stating they had no stock and would be refunding me, and that refund would take up to 7 days. I wonder, what would they have done if I had never contacted them? I asked if any of the other stock showing on their website was actually there, never got a response. Truly terrible customer service for someone spending so much money. Anyway now I have a keyboard and pen but no Surface and have to shop around, but still waiting for my refund. Thanks for nothing.
Very disappointed in how TobyDeals operates itself
I ordered a Canon Camera for $425 AUD (29 Aug), they cancelled on me after a week (4 Sept), claiming they did not have the stock. At same time of being cancelled, the camera was still on the website and in stock(4 Sept), however now it was $475AUD. After contacting Customer Service replies were slow to confirm that the stock was in fact there now, however I had to pay the inflated price, which I ordered (8 Sept). I was disappointed in how TobyDeals operate, and it does not seem like they have the customer in mind at all, using some pretty dodgey, underhanded tactics to get more money out of people.
Products build on lies and no help.
Well the product itself is good but they lie to you when it comes to everything. I thought it was an Australian company..it's not it's from Hong Kong. The other problem is the communication they really don't care about you and out in no effort to help what so ever. I brought a watch off them because it was a good deal compared to other sites the problem with that is which they never told me was they have no intention of sourcing an Australian product for you instead of a product from the UK so the wall socket doesn't fit at all and all they did...to fix this was send me an adaptor to do to Aus but I can never sell this watch in the future because who would want this if U gotta use the adapoter all the time. I asked for a replaced which they denied saying U have to call these people which I did but they blamed it some other team. Pretty.much again didn't want to help and I got stuck with a faulty product. So stick with the sites U know
Poor communication, slow delivery.
Emailed twice for delivery update, only recieved one response. Local country delivery taken >2 weeks so all up i paid extra for fast delivery and its taken more than a month. I still don't have my item worth more than $1000 dollars. Also item came from Homg Kong which was never detailed prior to me paying.
Waste of time, zero customer service
My son paid AU$550 for a new phone. After 3 weeks the status of the order did not change from processing. Constant emails sent with not reply, after 4 weeks we requested a refund. They actually replied to that email the same day and a refund was given. The phone we purchased was not even in stock! Absolutely terrible customer service, they should not be allowed to conduct business in Australia, STAY AWAY!
Terrible customer service and never received my item after a prolonged period of time.
Very unimpressed with the service I received, I purchased a phone off them and a month later I still hadn't received it (seeing as they advertise 5-7 business days delivery) I sent multiple emails asking for help on where my product was and I received no response. I decided to request for a refund and in a matter of hours I recieved an email telling me I was being refunded and the order was cancelled. Very poor service and would not recommend buying anything from them.
Great & Fast service
First time I ordered, there was no problem. But the second time was a disaster.
Order was stuck at "processing" for over 2 weeks. Couldn't get any update from them. Finally they said that they were waiting for new stock to arrive (despite the item being "in stock" when I purchased it).
Eventually, they processed a refund stating that the items they received were faulty. But the items were still on there site but for a significantly higher price. Refusing to honour order at original price!
Weeks of delay then cancelled order
Bought a Sony camera battery. Received email that item had shipped but it never turned up. Asked for a tracking number multiple times but Tobydeals ignored my emails. Turns out battery had not shipped. Tobydeals then cancelled my order. Refund was paid.
Do not trust Tobydeals.
Terrible shopping experience
After 12days, still haven’t received it. I paid the express plus insurance but it was left at Melbourne since 1 September. Really terrible experience and will never recommend to others.
Still waiting for delivery
When I paid for the new phone I also paid for express post that stated it would take 3-5 business days to arrive.
That was over 2 weeks ago and have received nothing in regards to when it will arrive.
Apparently not genuine products!!
Xiaomi Redmi note 9s..SMS doesn't work correctly so have gone to Xiaomi site n they verified so not genuine and still waiting for some sort of support from Toby's..not impressed livid actually over300$ phone that doesn't work properly..!!!!!
Worst online store ever
I ordered a product from TobyDeals AU but I am still waiting for the delivery for almost 1 month. (made an order 5 Aug 2020 and today is 1 September 2020). How on earth the delivery of a simple vacuum cleaner takes this long?
Actually the real problem is their poor customer service. They have not even properly informed me regarding these unreasonable & significant delays. I made formal complaints to them but my complaints are ignored not even replied yet. Nobody takes this seriously. I only get automatic emails. No doubt, they are the worst onl...
They deliveried the wrong product
They deliveried the wrong product, a cheaper version of another brand. They made me jump through many hoops to prove that I received the wrong product, photographs of the serial number, the box, the product, bar codes etc. Then they agreed to refund but I had to post it back to Hong Kong, the incorrect product was worth $139, postage $130. They would not cover the postage even though it states on their own website that they will arrange pick up of incorrect products. What do you do? Write this review and warn other people.
It was not made clear on your website, before purchase, that the Osmo Pocket required a smart phone to activate it.
I do not own a smart phone, and therefore cannot activate the item.
I have written an email to your support address explaining this, and requesting how to return the Osmo Pocket and receive a refund.
(There were no issues with browsing or purchasing from your Website, and the item was delivered in good condition, and timely.)
Terrible customer service, respond only when you threaten to take your money back.
Purchased a phone beginning of August, order was still somehow processing 1.5 weeks after order was placed. Sent several emails with no response.
I then started the dispute process with Paypal as nothing was happening. Next thing you know, they send a generic email "apologising for the delay". I go and check my order status online and the order status shows as Paypal reversed when I actually hadn't actioned Paypal to get my money back. Needless to say, I went to Paypal with this evidence and they refunded me my money damn quick.
After that happened, Tobydeals decides to email me saying that they're refunding my money like they decided to do it off their own back.
Useless company. I would rate them 0 stars if I could
Terrible Customer service
They have a good range of products and prices are attractive, however I purchased an item on 31/7 and received it 26/8. It was supposed to be dispatched in 48-72h, not 2 weeks and delievered in max 8 bus days, not one month.
When contacting their customer service, they only replied after a week and didn't want to change the delivery type from standard to expedite. Also, there's no description of what was in the box so I was unaware of the item coming with a foreign electricty plug in (for a different country), as if I am purchasing from the .c...
Had to contact PayPal to get a response from them.
I ordered a Dyson V11 and their website says they ship within 48-72 Business hours. I emailed them 1 week later to find out what’s going on as I still hadn’t received my tracking number which they stated will be sent to me as soon as the item is shipped. Fast forward 2 weeks and I still haven’t heard anything from them.
I had to open a dispute with PayPal to get a response from them and it was surprising how QUICK they responded then. They then sent me an email to say they’re cancelling my order because I opened a dispute with PayPal. Like th...ey already knew they had messed up and PayPal would favour me, which they did prior to me receiving their email. Well what did you expect? I spent almost $900 and had not received a response in 2 weeks, then decided to read reviews and people had the same issue as me so that made me worry even more that I got scammed for $900 when your site says item will be shipped 48-72 business hours after purchase. Also they’re not AUSTRALIAN they’re based in China, I was deceived by the “tobydealsAU” nothing to do with AU except shipping to Australia.
Avoid Toby Deals! Item 'lost in transit', no effort by Toby Deals to resolve, refund or send replacement
Similar review to Jake H. of 26/8. Ordered goods 23/6, money taken 23/7, not shipped until 30/7(!). Tracking shows 10/8 arrival Sydney courier base, not seen since! TD ignored requests of 'whereabouts' for days, claim investigating, little effort or urgency by them or TOLL to resolve, pathetic customer service, not willing to cancel or send replacement goods, but happy to keep my money. AVOID!
Questions & Answers
I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?
It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.
I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .
I emailed their support email but only got a response 4 days later.
They can be a bit slow with the dispatching and replying to emails but you will receive your phone.
Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them
Where is my phone? TAUW380168383
It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).
Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!
Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.
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