Reviewer Photos & Videos
- Verified customer
BEST PRICE online, SUPER FAST delivery through TOLL Delivery, GENUINE product, CANNOT fault! Obsessed! A+++
Couldn't be happier with service from Toby Deals AU. I was a little skeptical after reading some reviews, however decided to risk it and I was extremely pleased I did! Samsung Galaxy Buds arrived within a week via Toll Delivery. They are genuine Samsung Buds, I am obsessed! Have used them daily since delivery. Thank you! A+++
Don't waste your money!!!
Bought a samsung s8 plus mobile thinking it was an Australian Samsung phone but came from overseas. Signal didn't work at my house when every other phone I have had works fine. It broke in a couple of weeks, waited months for a new one and still has signal issues. I would not buy a phone again from this online store. Wasted my money and time. Would not refund my money.
The worst company I have ever dealt with in my life
Item sent with invalid tracking.
Item has never arrives.
Opened claim with Paypal.
Toby deals tried to fight claim supplying fake tracking information.
have sent 20 emails without response.
Bunch of criminals.
DO NOT BUY FROM THESE IDIOTS
New phone purchase. Doesn't work and they won't replace it
Bought a new phone and it was faulty. Wouldn't replace it so I had to send it back. They said they fixed it and now I have it back only to find it won't work on Australian networks. They say this is not covered under their warranty. Service takes forever and is absolutely hopeless
Good price and dealings with them initially A Different Story When Things Go Wrong!
I have made quite a few purchases with success and a great price. Unfortunately, I received a faulty product. Repeated representation to try and return something is absolutely crazy. In a bricks and mortar store if you return something they either give you a refund or a replacement or it is covered by warranty. Because they are outside Australia and they can hide behind a computer they try and wear you down. We are talking just over $122.55 for a camera lens. Not thousands of dollars!
Look at the screenshot and text copied below of the email t...
- Verified customer
Refused warranty claim
We purchased 23 tablets at a good price which we were happy about, however, one of the tablets had a problem with the screen when we took it out of the box. I sent the device back to Toby Deals who flatly claimed that we had physically damaged the device with use. They wanted to charge an amount almost the full price we paid to have the device repaired or $70 to have it sent back.
Disappointing to say the least
Ordered the earphones and literally after one day of use they stopped connect to my iPhone and all other devices. Even tried connecting them to my girlfriend's phone and laptop. Nothing was working, they earphones were just not discover-able. I ordered these just before Easter holidays, and went on break for 10 days, during my break I didn't have much access to my laptop to email Toby Deals about the issue. However, I did email the manufacture form my iPhone just 2 days after receiving the product (I have email proof of this). I explained the s...ituation to the manufacturer and they provided from very basic steps for troubleshooting, which all failed to resolve the issue. After My break I emailed Toby Deals to return the earphones and they said it was too late because I missed the 14 day return period window. I explained that there were 3 bank holidays during this time and asked if they could reconsider refund. Toby Deals refused to work with me on this. Finally, I resorted to a warranty repair. Toby Deals arranged pickup of the product, which is nice. But they said the warranty repair process takes up 4-5 weeks. Ridiculous!
DO NOT PURCHASE FROM TOBY DEALS
I purchased a Google Pixel phone from Toby Deals. It lasted just four days before the microphone started malfunctioning. Nobody could hear me during phone calls. I have since discovered this is a KNOWN ISSUE with this phone, and is often intermittent.
Toby Deals took the phone back for testing, however they refuse to believe me that this issue is occurring, despite me sending them videos of the issue, as well as links to articles confirming the intermittent issue in this particular phone.
They refuse to replace the phone, instead trying to charge me to have the useless pile of junk sent back.
Terrible quality product and NO support when something goes wrong.
Fake goods (?) and extremely poor customer service.
I bought a watch for my son’s birthday. It had a flat battery and had already been worn. Once I finally got through to someone by submitting an ‘RMA’ (whatever that is), they refused to accept responsibility.
Countless emails to a brick wall.
I suspect the watch is fake as they won’t sent me the manufacturer’s warranty.
- Verified customer
This site is Cheating site, Please do not believe this .
I have ordered one of the mobile phone and its been 1 + month, my product was not yet delivered to me.
support team is so irresponsible. sent so many email to follow up. But no use.
Order status is showing complete. Order #TAUW380027184
Warning!!!! Do Not Use The Toby Deals Site !!!!!
They sold me a $510 waterproof Camera that wasn't waterproof!! The Camera filled up with water like a jar and shorted immediately beyond repair. When I inquired about warranty they dismissed me instantly saying they don't cover water damage. On a waterproof camera!!! You have been warned!!!
Huawei Mate 20 Missing Dual SIM Features
Missing Dual SIM support feature.
I have inserted both SIM cards correctly and they register and both SIMs work fine in terms of making and receiving calls. However, I am unable to select which SIM card I want to use for data and have all the Dual SIM features that I should have on this phone like turn one SIM off etc.
In the user manual, it mentions to manage Dual SIM, go into Settings/Wireless & Networks/Dual SIM but on the phone I have received, that menu does not exist on this handset.
I returned the phone to Toby Deals and they sent me ...a replacement which had the exact same problem. Even after Factory Reset, installing new version of Anroid the problem exists. I contacted Huawei and they said that the serial number of the phone they sent me is only a single SIM phone and they must have modified it before they sent it out. I'm stuck with a lemon. Avoid this place like the plague!
Questions & Answers
I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?
I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .
Where is my phone? TAUW380168383
It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).
Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!
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