Reviewer Photos & Videos
Faulty phone but they say it's fine
I have a Xiaomi M9, it lasted 2 months before becoming faulty. Phone would get so hot it switches itself off, battery would last one hour and headphone jack would sometimes connect. They say it's fine now I have to pay to get it back. Why would I sent a perfectly good new phone away for over a month, if it's fine. Will never purchase products from them again
Post sale service
Very Bad, I bought a gimbal Weebill S Received early Feb. Found one issue, one of the axis locks is not working.
As per their support model I raised the RMA support ticket case with them then they responded within 2-3 days (last week of Feb) asked me to send video which I had sent. The next day I had sent the video and photos which shows the issue and after that, they stopped responding.
I had sent more than 6 reminders but no response. So be aware of this company, they may send products and then there is no guarantee.
Burning your money
Absolutely a waste of money. Don't buy electronics online. Purchased a Samsung A70 and it dies 1 month after purchase. Returned to store and said it was not covered by warranty due to physical damage. Shipping caused the physical damage. So apparently I threw away my money. Thanks!
- Verified customer
Very bad after sales service
Buyers beware. Toby deals are great at point of sale, but once that deal is done, then forget getting something repaired or changed after even if the item is still under warranty.
My case was a mobile and the hoops they get you to jump to get the item to be seen is incredible.
Shop with care, better pay some more from outlets who are reputable rather than saving some dollars for a lemon after 11 months of use.
As for me, I’m gonna stir away from these guys. Never again they’ll see a sale from me.
- Verified customer
Super Fast Shipping, great after sales service.
The website was easy to navigate and the products easy to find.
The product range seemed to to adequate for what I needed.
The items I have purchased have been as described. I had one incident where the packaging was damaged and the item had to be returned. Tobydeals arrange for the item to be sent back at no cost.
Product was never sent, sat as processing for over a week.
First order was great. Top price, fast delivery great product.
Second time I ordered, the stock was showing in stock, and available and would be dispatched within 72 hours. I waited ten days with it sitting as processing. I put in a ticket to find out what was going on, and a little over a day later was just told I was getting a refund, not asked if I wanted to wait or would take a different colour, not offered a discount, just refund happening and I had to wait three days for that to happen. Product is now slightly more expensive on the website, for me to order again.
took so long foreign product
Finally received my tablet after one month only to find it has come from Hong Kong and not even Australian power connector oh they do send adaptor, have not opened it as I will not be happy now I will have to send back to Hong Kong at a cost of $36 so have not saved any money and had to wait so dissapointed hopefully they will pay for shipping for me have emailed them
I ordered a phone from Toby Deals, unfortunately after my purchase I realised the model was the Chinese model and not the global model. I emailed them Sunday asking to cancel my order because I made a mistake, Monday morning they emailed back saying it’s cancelled. A few hours later I got the Paypal email saying I’d been refunded. After seeing some of the bad reviews on here I have to say my experience was excellent overall.
If there was minus rating they would get it.
I ordered Samsung Buds. They were dead on arrival - even confirmed that with the Samsung store in Melbourne. This is not the problem - I understand things are sometimes just not working but when I have tried to return them we are now up to 12 messages sent back and forth on returning these earbuds with no resolution. Apparent free return is not free at all through their provider DHL. Twice I've had to spend my own time putting in details (and googling phone numbers for entry which were not provided t...
- Verified customer
All good so far
I purchased a Nokia 7 plus phone in February 2019. There seems to be a know issue with the charging port and (as so many others) the one on my Nokia failed, too. I contacted Tobydealsau and after some basic troubleshooting questions I was given an RMA number and could send it back (I don't think I even had to pay something). It was confirmed that it is that know issue and it was repaired and sent back to me. Can't ask for more.
Dangerous and unresponsive
The product arrived with a Chinese charger and an adaptor. The charger did not fit the adaptor. The charger and adaptor have no evidence of being certified as safe for Australian use. There have been cases of people being injured or killed from using Chinese adaptors that are not certified for the country they are sold to. I have attemted to use their return form but it won't lodge without me supplying the return address. Toby Deals haven't supplied the return address. The product was also delivered about 5 weeks after I ordered and paid, which...meant it arrived while I was on holiday, so I may be outside the 14-day return policy. I have attempted to buy a local charger that complies with Australian regulations but it is proving very difficult to get one at the right voltage. FRUSTRATED!!! It's very irresponsible f them to sell in this manner.
Won't cover a water proof smart watch with swimming function, due to water damage.
I purchased a smart watch from
Tobydealsau. My watch had issues so I sent it back. They won't cover the repair, because the watch has water damage. I purchased the watch because it has a Swimming function, and advertised it was water proof. Tobydeals do not seem to understand. Avoid this company!
Might deal with them again.
Bought a phone. Had a faulty screen from the beginning. Would not replace but only repair it. Had long drawn out issues trying to send it back and now that they have it said it will take 4-6 weeks to repair. Bought from an Australian web site but I have to send back to Hong Kong. That's pretty dodgy, and who takes that long to repair a phone??? 4-6 weeks think about it? It would take my a few hours max to change a screen.
Got the phone back much quicker than they said and repairs seem good so the phone is working fine now.
2 weeks and 20 phone calls later still waiting.
It’s 2 weeks and 20 phone calls later and the product still hasn’t arrived. We have been told many times it will come the next day and it never comes. Not worth it, go into a store and buy your item instead.
Edit-another week and I’ve paid for insurance which I shouldn’t need anyway as we have simple laws but they are refusing to pay and saying an investigation will take 4 weeks!
Questions & Answers
I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?
I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .
Where is my phone? TAUW380168383
It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).
Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!
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