??!
1 photo
Toby Deals

Toby Deals (page 4 of 8)

4.1 from 2,445 reviews · View Statistics

Reviews

  • Product Quality
    2.2 (111)
  • Return Claim MadeYes (141) · No
  • Shipping
    2.8 (75)
  • Warranty Claim MadeYes (44) · No (65)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Akbar

AkbarMetropolitan Adelaide, SA

Thank you Toby Deals. I got my item on time and the qualification is perfect.

published

It is perfect. I got it on time. Toby Deals is a nice supplier for any products especially for electronic one. I like my mobile phone and I suggest you buy your item by Toby Deals.

Sara

SaraPerth, WA

  • 3 reviews
  • 3 likes

Faulty phone but they say it's fine

published

I have a Xiaomi M9, it lasted 2 months before becoming faulty. Phone would get so hot it switches itself off, battery would last one hour and headphone jack would sometimes connect. They say it's fine now I have to pay to get it back. Why would I sent a perfectly good new phone away for over a month, if it's fine. Will never purchase products from them again

Post sale service

published

https://www.tobydealsau.com/

Very Bad, I bought a gimbal Weebill S Received early Feb. Found one issue, one of the axis locks is not working.
As per their support model I raised the RMA support ticket case with them then they responded within 2-3 days (last week of Feb) asked me to send video which I had sent. The next day I had sent the video and photos which shows the issue and after that, they stopped responding.

I had sent more than 6 reminders but no response. So be aware of this company, they may send products and then there is no guarantee.

Electronics & Computing Shops

Find out how Toby Deals compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Mara Graxa L.

Mara Graxa L.Greater Melbourne (Outer), VIC

Burning your money

published

Absolutely a waste of money. Don't buy electronics online. Purchased a Samsung A70 and it dies 1 month after purchase. Returned to store and said it was not covered by warranty due to physical damage. Shipping caused the physical damage. So apparently I threw away my money. Thanks!

Slower that Snail In Services

published

i bought a mobile from them and paid 25$ more for so called fast delivery, not delivered after 21 days yet, they also have not sent me a proper respond to my refund request. if you want to pay and get nothing, buy from them.

Ramsku

RamskuSydney, Australia

  • 2 reviews
  • Verified customer

Very bad after sales service

published

Buyers beware. Toby deals are great at point of sale, but once that deal is done, then forget getting something repaired or changed after even if the item is still under warranty.

My case was a mobile and the hoops they get you to jump to get the item to be seen is incredible.

Shop with care, better pay some more from outlets who are reputable rather than saving some dollars for a lemon after 11 months of use.

As for me, I’m gonna stir away from these guys. Never again they’ll see a sale from me.

Dean and Yvonne

Dean and YvonneSouthwest, VIC

  • 3 reviews
  • Verified customer

Super Fast Shipping, great after sales service.

published

The website was easy to navigate and the products easy to find.
The product range seemed to to adequate for what I needed.
The items I have purchased have been as described. I had one incident where the packaging was damaged and the item had to be returned. Tobydeals arrange for the item to be sent back at no cost.

Product was never sent, sat as processing for over a week.

published

First order was great. Top price, fast delivery great product.
Second time I ordered, the stock was showing in stock, and available and would be dispatched within 72 hours. I waited ten days with it sitting as processing. I put in a ticket to find out what was going on, and a little over a day later was just told I was getting a refund, not asked if I wanted to wait or would take a different colour, not offered a discount, just refund happening and I had to wait three days for that to happen. Product is now slightly more expensive on the website, for me to order again.

Skyekatz

SkyekatzSydney, NSW

took so long foreign product

published

Finally received my tablet after one month only to find it has come from Hong Kong and not even Australian power connector oh they do send adaptor, have not opened it as I will not be happy now I will have to send back to Hong Kong at a cost of $36 so have not saved any money and had to wait so dissapointed hopefully they will pay for shipping for me have emailed them

Electronics & Computing Shops

Find out how Toby Deals compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Brett P.

Brett P.Perth, WA

  • 5 reviews
  • 2 likes

Good experience

published

I ordered a phone from Toby Deals, unfortunately after my purchase I realised the model was the Chinese model and not the global model. I emailed them Sunday asking to cancel my order because I made a mistake, Monday morning they emailed back saying it’s cancelled. A few hours later I got the Paypal email saying I’d been refunded. After seeing some of the bad reviews on here I have to say my experience was excellent overall.

Pellis

PellisGreater Melbourne (Inner), VIC

  • 3 reviews

Minus Rating!

published
Thomas B.

Thomas B.Sydney, NSW

  • Verified customer

All good so far

published

I purchased a Nokia 7 plus phone in February 2019. There seems to be a know issue with the charging port and (as so many others) the one on my Nokia failed, too. I contacted Tobydealsau and after some basic troubleshooting questions I was given an RMA number and could send it back (I don't think I even had to pay something). It was confirmed that it is that know issue and it was repaired and sent back to me. Can't ask for more.

Tony

TonyRedlands

  • 2 reviews
  • 1 like

Samsung Galaxy Ear Buds

published

Worked well for 2 months only. Have been trying to return for 3 months but keep getting the run around. Trying to get a return address is like trying to get blood from a stone. They keep telling me to test my item. Terrible after sales service.

declan

declanmelbourne

  • 2 reviews
  • 1 like
  • Verified customer

They don't work

published

Received headphones. Charged them. They didn't turn on.
Checked online support and how to videos. Followed instructions and they do not switch on.
Have emailed Toby Deals support and not heard anything.
Jabra Support however replied to me within 24 hours.

Order Not Sent, Refuses to refund after 2 months!

published

I ordered a pair of Samsung Galaxy air buds. The parcel tracking number was invalid. The order never arrived and after 2.5 months I still chasing to get my money back.

Electronics & Computing Shops

Find out how Toby Deals compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
jon

jonGippsland, VIC

  • 2 reviews
  • 1 like

Dangerous and unresponsive

published
  • Thumbnail
  • Thumbnail

Phone delivered dead!

published

I thoughy everything went smoothly until my Xiaomi Redmi 6 phone arrived already dead. No reponse to power switch button or to charging. I just claimed return and will note later how it went.

Stu M.

Stu M.Perth, WA

Won't cover a water proof smart watch with swimming function, due to water damage.

published

I purchased a smart watch from
Tobydealsau. My watch had issues so I sent it back. They won't cover the repair, because the watch has water damage. I purchased the watch because it has a Swimming function, and advertised it was water proof. Tobydeals do not seem to understand. Avoid this company!

Chris A

Chris AGreater Melbourne (Metropolitan), VIC

  • 52 reviews
  • 43 likes

Might deal with them again.

published

Bought a phone. Had a faulty screen from the beginning. Would not replace but only repair it. Had long drawn out issues trying to send it back and now that they have it said it will take 4-6 weeks to repair. Bought from an Australian web site but I have to send back to Hong Kong. That's pretty dodgy, and who takes that long to repair a phone??? 4-6 weeks think about it? It would take my a few hours max to change a screen.
Got the phone back much quicker than they said and repairs seem good so the phone is working fine now.

John

John

  • 2 reviews
  • 1 like

2 weeks and 20 phone calls later still waiting.

published

It’s 2 weeks and 20 phone calls later and the product still hasn’t arrived. We have been told many times it will come the next day and it never comes. Not worth it, go into a store and buy your item instead.
Edit-another week and I’ve paid for insurance which I shouldn’t need anyway as we have simple laws but they are refusing to pay and saying an investigation will take 4 weeks!

Page 4 of 8
See all Toby Deals reviews

Questions & Answers

Kitty

Kittyasked

I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?

1 answer
Nathan
Nathan

It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.

Gulzar R.

Gulzar R.asked

I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .

3 answers
Sean K
Sean K

I emailed their support email but only got a response 4 days later.

anglosaxon1969
anglosaxon1969

They can be a bit slow with the dispatching and replying to emails but you will receive your phone.

Jay
Jay

Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them

Maxim M.

Maxim M.asked

Where is my phone? TAUW380168383

12 answers
Dagabix
Dagabix

It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).

Maxim M.
Maxim M.

Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!

A Driver
A Driver

Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.

Get an answer from our members and Toby Deals representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.