Reviewer Photos & Videos
i received galaxy buds+, where there was a broken security seal underneath, and another security seal over it.
I photographed and emailed 2 times but no answers from tobydeals.
I am very upset with Tobydeals as i did not order a refurbished product, and they do not even reply to my enquiry!!
Good price but terrible service
Although my phone's price was good, this company offer no client contact even when delivery takes over 3 weeks. After raising a paypal dispute I finally received tracking number then delivery - obviously stock is ordered after client purchase so delays will be considerable.
4 Days later and my order is still processing.
I ordered a phone from them on Friday 30th oct and 4 days later my order is still processing. No response from their chat or email and I have send 2 in chat and 2 Email. Terrible. If there is a way I want to report them as a fraudulent site. It has already taken my money.
Took my money for a month, and never sent any products
Don't believe that you can get good stuff at a good price from these guys. They`re pretty good at putting promising discounts, but they just don't deliver, literally.
I ordered a phone from these guys and after a month with my money in their bank account, they just decided that they would not respect their deal and they cancelled my order. During this time, they were bullshitting me about stocks that was incoming, but they just told me in the end that they would never get the stock!
Don't waste your time. Toby talks a lot, but he has nothing to back it up! Not a serious business, and not respectful of your time and money.
I'm not buying here again
The package was sent with TOLL, the worst courier on the planet. Had I known they were going to use TOLL, I would not have made the purchase. Now the package is lost somewhere in Melbourne.
Toby have not replied to my request for an update. Good luck trying to get a response for warranty or to return an item.
Scammers, don't buy from them!!!!!
I bought a Nintendo Switch game for my kid's bff on the site saying "Toby deals AU". Not only they took forever to send me the game, which did not arrive on time, but the game was coming from HK! I thought that because the web shows an AU, the item was from Australia or, at least, they have providers here to fulfill the aussie orders. Obviously no! After an email asking them about the game, the item arrived next day IN SPANISH! Can anyone tell me how on Earth this poor kids is supposed to play a game in another language? Just to let you know, I bought the ENG version advertised on their page. I have tried to contact them several times with no reply and I have raised the issue with Paypal and Fair Trading. Pure Scammers!!!!!!!
Do not believe the positive reviews
This company has no customer service and operates in bad faith. These reviews are bought as you can see how little they say.
It is best in Hong Kong and like other sites like tecobuy, sell grey stocks which allows them to price them significantly lower than in retail. Grey stocks are prone to being mishandled to just outright be a brick.
And no I'm not exaggerating. The shipping dates they say when you're still thinking about buying are untrue. Paying for express shipping will not matter, your order will show up as processing until they decide...it is ideal for them to ship by bulk. Should you have any problems they will make it very hard to just outright ignore you. They do not care to help you, all that matters is that your money is with them. Open a dispute through PayPal if your order has been processing for 5 working days. Escalate as soon as it is an option, PayPal has records of this company being bad and should refund you easily.
Not worth the hassle
Ordered a mobile phone, was about $100 cheaper than buying it locally. Waited 3 weeks for delivery to Adelaide and realised that it was not worth the trouble. Almost 3 weeks in transit meant that there is a higher chance of my product being damaged during that time. Also if there are any issues, I need to send it back and wait for another 3 weeks for replacement or refund. Product was being delivered by Toll, who for some reason are the first bunch of people in Australia, since the time Captain Cook landed in this country to not be able to find...my address . I then had to spend hours on the phone with someone in the Philippines trying to figure out where my package was, and had to settle for picking it up from their depot cause there is a weekend coming up and I just cannot be bothered waiting for another 3 days. I've got the product now but regret ordering through them. If there is a technical issue with this phone, I'll have to send it back and wait a month for it to be fixed. :( Wouldn't order again from them. I'd recommend you consider your options before you become their customer.
Second Hand Phone
Bought Sa m sung A71 three months ago, on opening and setting up phone found numerous personal reminder dates in calendar in another language which I can not remove! Also screen is not seated into phone correctly and is sharp when running fingers over screen. This phone has been used before and this company will not give me a refund until I return the phone and they agree about the condition. Paypal will not refund me until I agree with what the seller has asked. Shocking customer service from both companies, I don't recommend buying a phone from this company nor use PayPal any more.
- Verified customer
Scammed... Ordered an S20 phone and received a small clay brick
Ordered an S20 Samsung phone. Service was great and package arrived within a week however when I opened the box I am shocked to find the charging cords, a clear case and instead of the phone inserted was a small clay brick. BEWARE DO NOT SHOP FROM THIS OUTLET. I have contacted them and also reported this to paypal.
Bad customer service
I sent an order in for a phone purchase with priority shipping as I needed it urgently. Waited half a week and the order was still not processed. Sent an email asking why it's taking so long and if it takes any longer I will need to cancel and refund. Within minutes, I had an automated email saying my refund request was accepted and will be processed. No explanation, straight to the refund. Pretty bad handling. Wasted my time and now having to look elsewhere for a phone.
Questions & Answers
I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?
I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .
Where is my phone? TAUW380168383
It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).
Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!
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