Reviewer Photos & Videos
Original phone but delay with delivery.
I ordered and paid online for Samsung Galaxy S10 Lite, it took 2 weeks to dispatch to Australia and when arrived in Australia took another 2 weeks to deliver by Toll to my home.
The phone was in the original box and after 1 month the phone is still working perfectly.
I can't blame the company for the delay in delivery du to Covid-19 but they must don't say it will dispatch in 3 days.
I think they don't have all the stock in their website probably du to a shortage with their suppliers, but they don't advertise that so they don't loss their customers.
The phone I bought it's not available now in their website anymore.
- Verified customer
Quite slow but reliable.
I bought a mid tier phone from the Toby Deals website and after eleven days I have not received shipping information and had no reply from an email questioning the dispatch. Eventually after three weeks the phone arrived. It was exactly as described. This website is reliable but to take advantage of some of the best prices around you have to be prepared to wait and not get answers to your emails.
Samsung Mobile phone
This is the timeline of my experience of recent purchase at Tobydeals AU website:
23/7/20 made a purchase online.
29/7/20 I sent them an email because I still haven't received the tracking number as promised.
30/7/20 I followed up email inquiry.
31/7/20 I received an email from them and stated that the item was packed and ready to ship
2/8/20 An email from them saying the item was picked and left the warehouse.
3/8/20 tracking number provided.
4/8/20 They replied my emails that I sent on 29/7 & 30/7.
7/8/20 Item arrived safely
so far the service I have received has been good and yes I have recommended them to friends.
i was a bit worried, after reading many mix reviews, but so far i have bought 3 lens and there have been no issues. all arrived and worked. i can not comment customer service in regards to returns or faulty product though. so far the service i have received have been good and yes i have recommend them to friends.
Very happy with my first purchase of Samsung A51. Genuine phone. Good savings.
Initial communication is good. First time ordered Samsung A51 Overseas phone from TobyDealsAU. Ordered phone on 28th Aug night. 30th Aug got notification via email of payment received via PayPal and courier arranged. 1st August Item was picked up by courier (DPEX Worldwide) and receive Tracking no. Couldn't track item until 14th August. Item got stuck in customs. At last got the phone delivered on 17th August through Toll service. Sealed and Genuine phone comes with Australian support adapter and phone cover. Works on Telstra network (boost). I...had emailed Tobydealsau support team and I did get reply from them but reply was bit late. Great saving on phone purchased. Will buy from them again. Expect a bit delay due to COVID-19 circumstances. Flight arrangement and custom clearance is challenge. Expect bit delay.
Great little product, great price, fast delivery.
Found the MiTv stick really fast, ordering via Toby Deals was simple, shipping was very fast and tracking accurate. The device was easy to setup and use and came with an Australian power adaptor too. Very happy with the service received and will definitely buy from Toby Deals again.
Good value for Olympus 45mm F1.8 and happy with the trading
I was quite skeptical after reading some negative review of this Tobydeals, and thought I will be waiting for a long time for my goods. But the response was quick, and I received messages that the goods was processed, and dispatched within 3 days. I received the olumpus lens in days, and saved $70 if bought locally. Happy with the trading.
- Verified customer
Not the greatest service but great item.
I had been a little worried about my phone after reading some reviews after I had already paid for it. The phone came a day early couldn't complain about that. It is a Hong Kong version which is both good and bad. Being a Samsung S20+ the Hong Kong version uses the snapdragon chips etc. Rather then the exynos ones we get in Australia which are definitely better which is the good part. I confirmed this with both using the app cpuz and by talking to Samsung. Samsung also informed me the phone was definitely genuine which I was also worried about ...another good thing. The only problem is that being the Hong Kong version it's not covered by Australian warranty as they use different tools and different parts and would have to be sent to Hong Kong if needed to make a warranty claim at all. That and they only provide a travel adapter for the power supply as it's a Hong Kong one. I would have preferred just to have a genuine samsung au adapter but they don't cost slot anyway. The service from Toby deals was prompt at the start with emails on processing then shipping. It did at times take awhile for the tracking to update and only occasionally gave full information. Such as it said in transit to destination but most of the time didn't say where the destination was which is when I first got concerned and that's more the couriercompanyissuethanit is Toby deals. They are however very slow to respond to any other emails with questions or concerns about the items. Hence why I'm only giving a 4 star review. Overall I'm happy with my purchase as I got a better phone then I could here at a lower price then I can here and it came promptly. While they are offering me a $10 discount on next purchase for doing a review it's an honest account of my dealings with them so far.
The product is genuine!
The AirPods2 that I ordered is amazing. The quality of product is excellent and it's genuine! I ordered it on 31st Aug, got it after 20 days in this COVID situation. The delivery from DPEX could have been faster as it was expected to get delivered in 7-8 days.
Questions & Answers
I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?
I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .
Where is my phone? TAUW380168383
It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).
Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.