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No customer service
I brought an Apple Watch for my partners birthday. I paid the additional $38 for express registered post. Over a week later the website states it’s still being processed at the facility. Even if it were to leave tomorrow, it’s not going to get here in time. I emailed the company regarding this. No reply. No apology. No further business from me. Buyers beware. I highly advise everyone to pay via PayPal so if your items don’t arrive you can just claim it back
Misleading and not an Australian site even though they label themselves as AU
Purchased an electric toothbrush from them with confidence due to them labelling themselves as an AU company, the sent me a US style plug with an adaptor. Very misleading and I have requested a full refund.
I received the incorrect game and have sent 3 emails now to sort it out and still no reply. This is a Xmas present and I would like it sorted asap please.
Scam Site! Read The Reviews!
I made the mistake of being sucked in by their prices, and paid the price...
no shipping, no contact.
hopefully Paypal come through with the refund.
No answer , no stock, no refund
Bought xiaomi mi 10t pro 2 weeks ago and waiting for order shipment . Its been 2 weeks and no response . I sent 5 emails still no response . Only answer apology email for delay. If not able to handle shipment then shut the business. Why showing in website that phone in stock. Disputed with paypal yesterday regarding no order confirmation. Now have to wait 10 days to seller to respond . Very bad experience of tobydeals. Recommend to buy from local shop instead of waiting for months and still not sure what you will get.
No stock, no communication. They are scammers
Ordered a phone 2 weeks ago and still no shipment confirmation. Tried to contact them literally 5 times and they finally responded when i threatened to open dispute in Paypal. They said they dont have phone in stock and will try to ship as soon as possible. Still no confirmtion after 2 weeks. I am going to open dispute and claim my money back. They are scammers so stay away from them.
Haven’t received my item yet ask for a review. Chased up company and I’ve had no response, very poor service.
No delivery. No stock.
5 weeks and no shipping update. Each email response took days where they mentioned tracking will be sent within 80hrs. Order placed 17 Oct finally raised PayPal dispute 25 Nov and bought the product in store. Fortunately refund arrived within 2 days.
Spam spam pam
I have unsubscribed from their nuisance emails at least 5 times, and still they arrive. They seem to pay no heed to privacy regulations.
On selling returned goods
The security seals were missing from the box and the lens pouch was missing from inside. Then I found there was a spot or ring showing on all the photos taken with that lens. It became obvious to me that this was previously returned faulty and then on sold to me. Were not interested in assisting me. Just kept asking me to prove the issue by taking photos with another camera, which I don't have, and uploading to Drop Box, which I don't have. It all becomes too hard and they know it. Do NOT recommend.
Do not buy anything from Toby Deals.
Do not buy anything from toby deals. They don't have any stock as promised. Their shipping is non existing. They promise to have your item shipped within 1-3 business days and 15 days later no correspondence. PayPal refunded the money in less than 24hrs and after they ruled in my favour I received a shipping advice saying that my item had been shipped but no shipping or tracking information. Pay the little bit extra and use local companies rather than scamming overseas garbage!!
Terrrible bussiness, never buy from them, everything is far different from advertising.
Worst service ever, do not trust this company. Never reply your email and the quality of product is not what you expect
Do not buy from Toby Deals
Toby Deals sent me a fake pair of Samsung earbuds, which should have been obvious from the low price ($169 vs $299 RRP). On arrival one ear bud didn't work, I troubleshooted them with Samsung store technician who confirmed they were fake and not working. I contacted Toby Deals and organised to have them pick them up and returned. They then said they 'inspected' the item and found it working, contradicting the authorised Samsung technician. I have now been trying to organise a refund for months, sent evidence from the Samsung store and even retu...rned with the 2 week free window and have had no luck. Most recently after 3 months found a scratch which they are trying to say existed even though it was sent back in new condition. DO NOT BUY FROM TOBY DEALS
It never arrived
Ordered a Samsung Galaxy S20 FE G781 5G 8GB/256GB Dual Sim - Cloud Navy. It never arrived. So after a over a month and multiple emails, that were never answered and a tracking number I never received, I contacted Paypal. Paypal achieved a refund for us. All of a sudden Tobydealsau sends me an email!? Theirs arrived after the Paylpal email stating that they found in my favour and a refund wad granted. Toby deals send me one stating:
We are processing your refund for your order either we have received your refund request for refund or due to be...
Defective phone received and no reply from customer service.
Purchase and delivery was fairly easy. Phone received was defective. Swollen bump on back near camera and fingerprint as shown in pics. Could be due to defective battery? Emailed support 5 days ago and reminder again but no response received yet. No phone number provided for quicker contact. Only few more days to avail 14 days money back warranty. Would want a replacement/compensation as soon as possible.
Warning your order can be in processing step for a long time with no chance to communicate further on regarding delivery
Have emailed many times with no reply regarding my phone i purchased.
I have used this site before with success however this time no such luck.
hopefully get my money back thru paypal.
Delivered as stated but room for improvement
I bought some audio gear from them and duly delivered, but user manual was in Chinese and had to get another printed at my own cost/ inconvenience. However, audio item was delivered in reasonable time and in good condition which is the main thing. Definitely not scammers...you will get your order but maybe a little later than if you got it in Australia. Recommended...but remind them to send all instructions in English-lol!
STOP!!! don't buy anything from Toby Deals!!!
I got a camera from Toby Deals a month ago and the order is not even processed yet. I have tried to contact them multiple times and they decided to ignore my emails, at this point I will have to start finding out a way to get a refund which will be a painful and long process not to mention that I wont have a camera till I get the money!! STAY AWAY FROM TOBY DEALS!!!
Not a pleasure to deal with
I bought the Samsung Galaxy FE 5G phone with the glass protector 3 weeks ago with express delivery. The package was not sent until last Friday only after repeatedly emailing TobyDeals and threatening to dispute through PayPal (I was convinced I had been conned due to lack of communication). The phone had come with a Hong Kong Charger head and converter adaptor which is disappointing considering that this is not disclosed in any of the details. The glass protector was clearly some second rate brand as the instructions had very poor English and was impossible to follow.
I will be sure to never deal with TobyDeals again as this has been a very unpleasant experience. Readers, please be wary. I highly recommend avoiding TobyDeals
Never received product - waste of $400+
I ordered a Samsung A51 Mobile handset at a cost of $433.50 on 31/05/2020. After months of chasing I still do not have the product and now emails are not replied to. I would not recommend purchasing through this company.
They claim 72 hours shipping from purchase, item paid for 2 weeks ago and still in processing. Another buyer mentioned they got an email saying they were out of stock I didn't even get that. If that's the case they are bait advertising which is against Australian consumer Law. I've raised a ticket with PayPal hopefully I can get a refund.
Been waiting for weeks and never respond to emails
I ordered a phone but didn't receive any shipping details. When I inquired by email they said it wasn't in stock and I'd have to wait until they get one in. They haven't responded to any follow up or refund requests.
9 Days since ordered - still nothing
Ordered a phone 9 days ago... after 7 days I emailed support, took 2 days to respond with
"I am very sorry to inform you that there has been a delay in the processing of your order.
We would like to offer our sincere apologies for this.
We are working hard to ensure we can ship out your order as soon as possible.
Our expectations are that we can achieve this within the next few working days.
We hope this delay won't affect any plans you might have made."
Now a few days later still no notification that its been sent.........obviously they dont have it in stock even though on the site when I ordered it indicated it is in stock and still does! So fake! Cant be trusted.
This fitness tracker is great. I love that it sync's flawlessly with Google fit. It tracks my heart rate, steps and sleeping brilliantly. The battery generally lasts about 5 to 6 days. The watch band is fairly generic but does the job. It has the ability to track workouts, display weather, music control and receive notifications but I haven't really used any of those functions.
The postage to get to Australia took ages, a lot longer than I would have liked. In that time of waiting Amazon had a sale on the watch and was cheaper but $15 then wh...at I paid for it. If I had ordered that I would have gotten that cheaper and faster. The watch screen has a small scratch on it already. But it's barely noticeable, just something to think about. Also when the Zepp app inputs step data into google fit, it displays step that aren't the same. Google fit is generally around 400 steps off.
5G on my Samsung S20 ULTRA 5g not working
The 5g on my device is not working, i asked them for help since the phone is under warranty and it will take over 2 months for the device to be back in my hands and this is even if they decide to fix it.. So untrustworthy, pay that extra 20% and get your device from a local seller. WASTE OF MONEY I also paid for the express shipping 3-5 days and the phone arrived after a month. COMPANY IS A JOKE
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