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Toby Deals

Toby Deals

4.1 from 2,453 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    3.3 (24)
  • Return Claim MadeYes · No (36)
  • Shipping
    2.0 (21)
  • Warranty Claim MadeYes (2) · No (31)
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Reviewer Photos & Videos

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Dan
Dan
  • 2 reviews
  • 2 likes

Slow service and poor communication

published
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy M31
Arvinder S.
Arvinder S.Greater Melbourne (Metropolitan), VIC

Not getting what you are paying for

published

Phone I ordered was cheaper than RetIl shop(Samsung A71) but on receiving it get to kniw its not an Australian model phone so the charger cannot be plugged in Australian powerpoint. Had to spent another $45 on charger.

Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy A71
Bulwafa
BulwafaGreater Melbourne (Outer), VIC
  • 2 reviews
  • 2 likes

Cheap in every way.

published
Product Quality
5/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSigma 100-400mm

Couldn't deliver - twice!

published

I ordered a Fujifilm 15-45mm lens twice and both times the order was not fulfilled, though I received refunds promptly.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedFujifilm 15-45mm lens
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Zac
ZacGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Item still not recieved, Support not responding.

published

My item has been stuck shipping for over 2 weeks now, no movement or updates.
TobyDealsAU support ignore my emails and calls and I have had no response or assistance.
Not impressed.
Item was allegedly sent with DPEX which has TERRIBLE shipping reviews online.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple AirPods Pro

Legit products bad customer service

published

Products are legitimate and great, the problem is their communication. I paid for express delivery - it was exactly the same as regular postage. Also when their items aren't in stock they don't show that, they let you buy it and wait. Once get ask them when it will actually be sent they auto reply with a generic message, if you follow up on that and ask again you wait a few days and get the same generic message. DON'T PAT FOR EXPRESS - it makes no difference. After saying all of this I do recommend them for their products, not the swrvice

Product Quality
5/5
Shipping
2/5
Return Claim MadeNo
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Gurpreet Singh S.
Gurpreet Singh S.Greater Melbourne (Metropolitan), VIC
  • 3 reviews
  • Verified

So slow for despatch and delivery.

published

My first experience is really bad with them. Firstly they aren’t not operating from Aust but they are using AU with their name to trick people. Item I have ordered on 14th Sep and Now 14 days past and they say item in transition and on the way to your country. Still no tracking number or any sign of its coming next 10 days to me . Price is good but delays are way too longer. I wouldn’t buy again from them.

Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedXiaomi Poco F2 Pro 128GB

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Wendy Z.
Wendy Z.20 Mar 2020
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Next

Arrived damaged

published

The store was very easy to navigate through and the service was great. However the item arrived with several cosmetic dents and scratches. Still works but not happy with the condition of the unit itself despite being packaged well, it was handled poorly with little care.

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Product Quality
3/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedXiaomi Dreame V11
Peter F.
Peter F.Greater Melbourne (Inner), VIC
  • 4 reviews
  • 10 likes
  • Verified

Long delays -Terrible communicators

published

I ordered a Xiaomi Mi Note 10 6GB/128GB Dual Sim with Screen Protector and Folding Case (Black) - Midnight Black three weeks ago. I heard nothing for two weeks until I chased up and then they told me it was out of stock. They offered me the same model in green which I accepted. 1 week later they made the same offer again which I again accepted. Since nothing - they don't even respond to my emails. I've got a bad feeling about this...

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedXiaomi Mi Note 10
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Rae
RaeSouthwest, VIC

Not an Au site!

published

Purchased an iPad for my daughters birthday from this site, believing it was coming from Australia as the site is called TobyDealsAU. Everything comes from overseas, took 6 weeks to receive the iPad.

Not such a big deal if you’re willing to wait, BUT because the product came from overseas it meant the charger is foreign too and not for an australian outlet... now surely on a site that pretends to ship from Australia they could atleast state that..

Not worth the small amount of $$ you save.

Incentivised Review No
Return Claim MadeNo
Chris
ChrisSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Wrong adapter and seal broken

published

Our phones arrived with the wrong adapters that don't fit the original phone charger. The seal on the box that says "do not accept if broken" has also broken. We've contacted Toby Deals Customer Care twice and they still haven't responded even though the website says they'll respond within 24-72hrs (it's been over a week).

Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S10 Lite
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The reviewer stated that an incentive was offered for this review

Matilda I.
Matilda I.Sydney, NSW

Not in stock - poor customer service

published

I ordered a phone online - no indication that it wasn't in stock online. So when 2 weeks later when it didn't arrive I got concerned and I emailed them to find out where it was, at this point they indicated they didn't have it in stock with no indication of when they thought they would have it in stock again. I'm patient so I waited another 2 weeks before emailing them again still not in stock so requested a refund. The refund was processed promptly but 4 weeks of waiting with nothing but silence isn't good enough.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S20 128GB (4G)
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L.P.
L.P.Greater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

Ships from Hong Kong - they did not make that clear!

published

Good prices, but I was upset when I realized it was shipping from Hong Kong and it still has not come more than 2 weeks later! They did not specify that! I'm still waiting!

Product Quality
3/5
Shipping
1/5
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedLogitech HD Pro Webcam C920
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The reviewer stated that an incentive was offered for this review

Michael J.
Michael J.
  • 2 reviews

Zero support

published

Prices reflect the sparse customer service and support that you receive if you have any issues or queries. Random shipping times with little to no updates. Phone arrived with wrong region 30W charger.. Am I meant to purchase one myself for $60?

Product Quality
3/5
Shipping
2/5
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Luke H.
Luke H.South East Queensland, QLD

Inaccurate postage, no customer service.

published

We ordered a vacuum, website states item will be posted within 48-72 hours. This in reality took 2 weeks for item to be posted, no response when we emailed, no working phone number to contact. Eventually we got an email with tracking number, that took a week to update. In total the item took 4-5 weeks to be delivered instead of the 4-8 business days. The lack or communication was super worrying but we’re relieved the item showed up at all. Seems to be as described, however questioning the model number. We ordered v10, the battery states v9. I wouldn’t order again due to the lack of problem solving capabilities of the company. Don’t trust them.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedXiaomi dreame v10
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Questions & Answers

Kitty
Kittyasked

I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?

1 answer
Nathan
Nathan

It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.

Gulzar R.
Gulzar R.asked

I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .

3 answers
SKN
SKN

I emailed their support email but only got a response 4 days later.

anglosaxon1969
anglosaxon1969

They can be a bit slow with the dispatching and replying to emails but you will receive your phone.

Jay
Jay

Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them

Maxim M.
Maxim M.asked

Where is my phone? TAUW380168383

12 answers
Dagabix
Dagabix

It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).

Maxim M.
Maxim M.

Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!

A Driver
A Driver

Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.

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