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Toby Deals

Toby Deals

4.1 from 2,453 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Toby Deals

Reviews

  • Product Quality
    4.2 (51)
  • Return Claim MadeYes (4) · No (54)
  • Shipping
    3.4 (46)
  • Warranty Claim MadeYes (3) · No (48)
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Order arrived but not fully convinced

published

Ordered the new Samsung air buds as a gift for Christmas. Recieved order in Australia 2 days after it was shipped from Hong Kong (took 10 days to process however). Chinese writing all over the box but looks legit. Guess we will find out Christmas morning.

Incentivised Review No
Return Claim MadeNo
Joseph
Joseph
  • 2 reviews

Delivered as stated but room for improvement

published

I bought some audio gear from them and duly delivered, but user manual was in Chinese and had to get another printed at my own cost/ inconvenience. However, audio item was delivered in reasonable time and in good condition which is the main thing. Definitely not scammers...you will get your order but maybe a little later than if you got it in Australia. Recommended...but remind them to send all instructions in English-lol!

Product Quality
5/5
Shipping
4/5
j3sPd2oW9WT2
j3sPd2oW9WT2Conder 2906, ACT
  • Verified

Awesome Watch

published
Product Quality
4/5
Shipping
1/5
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The reviewer stated that an incentive was offered for this review

josh
joshRichmond-Tweed, NSW

haven't received item

published

ordered 2 of the same items at the same time, received one of them over a week ago and haven't got the other yet..

Product Quality
3/5
Shipping
1/5
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The reviewer stated that an incentive was offered for this review

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nocturnalmaiden
nocturnalmaidenSouth West, WA
  • 2 reviews

Items are from Hong Kong not Australia

published

Bought a Samsung S20 for $920 AUD thinking they were an Australian distributor. Came from Hong Kong and took almost a month to arrive. Phone was sealed and seemed new but had Asian power cord. They put in an adaptor which I'll never use. Also, no ABN obviously which is an issue if we want to claim the phone on tax. Yes, I was attracted by the marginally lower price than other Australian suppliers. No, I won't buy again from this site for warranty and GST issues.

Product Quality
4/5
Incentivised Review No

Product was OK

published

I bought 2 oneplus phones (8 & Nord). I had some issues with oneplus 8 when i made phones calls, but i got away after few weeks.

Product Quality
3/5
Shipping
3/5
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The reviewer stated that an incentive was offered for this review

LMarr
LMarrGreater Melbourne (Metropolitan), VIC
  • 11 reviews
  • 6 likes
  • Verified

Nice Product but no Customer Support

published

I purchased the 360 Video Doorbell from Toby Deals. Delivery time was good and product was fine, but did not come with an Australian plug. This was not mentioned in the description, and so I had to wait another week to install the product. I emailed the company and have still not received a reply. I had to purchase an AU converter plug so that I was able to use the product, but the plug juts out from the wall and looks ugly. The converter cost me an additional AU$25, which I wasn't very happy about either. Very disappointing that I didn't receive any reply from the company which makes me think their customers aren't that important. I was offered a $10 coupon to write a review, but I doubt very much that I will be using it.

Product Quality
4/5
Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

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In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.20 Mar 2020
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Next

Solid

published

Did the job as description on the advertisement. No problem setting up or since purchase. Happy with the product. Thanks

Product Quality
3/5
Shipping
3/5
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The reviewer stated that an incentive was offered for this review

Elise
EliseGreater Melbourne (Inner), VIC
  • 2 reviews

Let down by delivery

published

Toby Deals site provided a good price, easy ordering & quick delivery (<10 days); text message received on the day but no option for alternative delivery location if I wasn't home. Luckily I was home. Products well packaged in bubble wrap but unpadded postal bag was a bit disappointing. Happy with the product and service up to the delivery stage.

Product Quality
5/5
Shipping
3/5
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The reviewer stated that an incentive was offered for this review

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Thought it would be the snapdragon chipset

published

Faster delivery than expected, no snapdragon chip which was unforutunate, besides that all is well. The shipping was surprisingly fast, considering the fact that the product was coming from overseas. The quality was new as expected; given that they were branded I expected nothing less.

Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
kitt
kittPerth, WA

Noise canceling & fit

published

Store navigation all good. Range of products on par. Noise cancelling no different to ambient noise control. Falls from ear regardless off ear bud change over - not secure in ear

Product Quality
2/5
Return Claim MadeNo
Product PurchasedSony Truly Wireless Noise Cancelling WF-1000XM3
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The reviewer stated that an incentive was offered for this review

Slow to ship

published

Great price but then took ages to ship, few emails and excuses to why late and was bit frustrating but once it was shipped delivery was fast. Would buy again so long as I was prepared for the wait

Product Quality
5/5
Shipping
5/5
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Apple Watch Series 5

published
Incentivised Review No
Product PurchasedApple Watch Series 5 GPS

Impressive delivery, poor attention to detail

published

Product was brand new and unopened and arrived very quickly. Unfortunately it was never stated or implied that the product would be delivered from England with a UK charger. They included an adapter for the UK charger so 'technically' it works but I wouldn't have purchased from this site if I had known this.

Product Quality
5/5
Shipping
5/5
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The reviewer stated that an incentive was offered for this review

Shaun
ShaunSouth East Queensland, QLD

Genuine products, customer service needs to be improved

published

I ordered a Galaxy S20+ 5G from TobyDeals on 25/8 and received it today. Well packed, brand new and genuine phone and came with AU power adaptor. Once the phone was posted delivery was very fast only 3 days till i received it but prior to this the phone was in "Processing" state for 9 days even though phone was apparently in stock. Several emails sent with no reply. If they could respond more to emails and improve customer service then i would have given them 4 or 5 stars.

Product Quality
5/5
Shipping
5/5
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Questions & Answers

Kitty
Kittyasked

I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?

1 answer
Nathan
Nathan

It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.

Gulzar R.
Gulzar R.asked

I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .

3 answers
SKN
SKN

I emailed their support email but only got a response 4 days later.

anglosaxon1969
anglosaxon1969

They can be a bit slow with the dispatching and replying to emails but you will receive your phone.

Jay
Jay

Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them

Maxim M.
Maxim M.asked

Where is my phone? TAUW380168383

12 answers
Dagabix
Dagabix

It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).

Maxim M.
Maxim M.

Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!

A Driver
A Driver

Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.

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