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Order arrived but not fully convinced
Ordered the new Samsung air buds as a gift for Christmas. Recieved order in Australia 2 days after it was shipped from Hong Kong (took 10 days to process however). Chinese writing all over the box but looks legit. Guess we will find out Christmas morning.
Delivered as stated but room for improvement
I bought some audio gear from them and duly delivered, but user manual was in Chinese and had to get another printed at my own cost/ inconvenience. However, audio item was delivered in reasonable time and in good condition which is the main thing. Definitely not scammers...you will get your order but maybe a little later than if you got it in Australia. Recommended...but remind them to send all instructions in English-lol!
This fitness tracker is great. I love that it sync's flawlessly with Google fit. It tracks my heart rate, steps and sleeping brilliantly. The battery generally lasts about 5 to 6 days. The watch band is fairly generic but does the job. It has the ability to track workouts, display weather, music control and receive notifications but I haven't really used any of those functions.
The postage to get to Australia took ages, a lot longer than I would have liked. In that time of waiting Amazon had a sale on the watch and was cheaper but $15 then wh...at I paid for it. If I had ordered that I would have gotten that cheaper and faster. The watch screen has a small scratch on it already. But it's barely noticeable, just something to think about. Also when the Zepp app inputs step data into google fit, it displays step that aren't the same. Google fit is generally around 400 steps off.
haven't received item
ordered 2 of the same items at the same time, received one of them over a week ago and haven't got the other yet..
Items are from Hong Kong not Australia
Bought a Samsung S20 for $920 AUD thinking they were an Australian distributor. Came from Hong Kong and took almost a month to arrive. Phone was sealed and seemed new but had Asian power cord. They put in an adaptor which I'll never use. Also, no ABN obviously which is an issue if we want to claim the phone on tax. Yes, I was attracted by the marginally lower price than other Australian suppliers. No, I won't buy again from this site for warranty and GST issues.
Product was OK
I bought 2 oneplus phones (8 & Nord). I had some issues with oneplus 8 when i made phones calls, but i got away after few weeks.
Nice Product but no Customer Support
I purchased the 360 Video Doorbell from Toby Deals. Delivery time was good and product was fine, but did not come with an Australian plug. This was not mentioned in the description, and so I had to wait another week to install the product. I emailed the company and have still not received a reply. I had to purchase an AU converter plug so that I was able to use the product, but the plug juts out from the wall and looks ugly. The converter cost me an additional AU$25, which I wasn't very happy about either. Very disappointing that I didn't receive any reply from the company which makes me think their customers aren't that important. I was offered a $10 coupon to write a review, but I doubt very much that I will be using it.
Did the job as description on the advertisement. No problem setting up or since purchase. Happy with the product. Thanks
Let down by delivery
Toby Deals site provided a good price, easy ordering & quick delivery (<10 days); text message received on the day but no option for alternative delivery location if I wasn't home. Luckily I was home. Products well packaged in bubble wrap but unpadded postal bag was a bit disappointing. Happy with the product and service up to the delivery stage.
Thought it would be the snapdragon chipset
Faster delivery than expected, no snapdragon chip which was unforutunate, besides that all is well. The shipping was surprisingly fast, considering the fact that the product was coming from overseas. The quality was new as expected; given that they were branded I expected nothing less.
Noise canceling & fit
Store navigation all good. Range of products on par. Noise cancelling no different to ambient noise control. Falls from ear regardless off ear bud change over - not secure in ear
Slow to ship
Great price but then took ages to ship, few emails and excuses to why late and was bit frustrating but once it was shipped delivery was fast. Would buy again so long as I was prepared for the wait
Apple Watch Series 5
I placed my order because the price was low completely forgetting about the Apple Launch. My first big mistake. I attempted to cancel my order that I placed last Friday to no avail since responses were received after the order was dispatched.. "surprise surprise". Product took roughly 5 days to get to Sydney West which was good. Shipping through DPEX/TOLL.
Product was packaged well in bubble wrap and sealed with adaptor provided since foreign stock. Based on how I used the product so far, it appears genuine, but cannot check the warranty on Ap...ple Service site. Based on conversations with Apple Rep, it does have Apple Limited Warranty until September 2021 and that is reassuring. Although, there is no documentation on the tax invoices provided what your serial number is for products to legitimise the process. I was quite worried throughout the whole process considering all the bad feedback I saw and was quite stressed. Also. They will charge an international fee on your card.
Impressive delivery, poor attention to detail
Product was brand new and unopened and arrived very quickly. Unfortunately it was never stated or implied that the product would be delivered from England with a UK charger. They included an adapter for the UK charger so 'technically' it works but I wouldn't have purchased from this site if I had known this.
Genuine products, customer service needs to be improved
I ordered a Galaxy S20+ 5G from TobyDeals on 25/8 and received it today. Well packed, brand new and genuine phone and came with AU power adaptor. Once the phone was posted delivery was very fast only 3 days till i received it but prior to this the phone was in "Processing" state for 9 days even though phone was apparently in stock. Several emails sent with no reply. If they could respond more to emails and improve customer service then i would have given them 4 or 5 stars.
Questions & Answers
I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?
It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.
I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .
I emailed their support email but only got a response 4 days later.
They can be a bit slow with the dispatching and replying to emails but you will receive your phone.
Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them
Where is my phone? TAUW380168383
It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).
Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!
Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.
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