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Toby Deals

Toby Deals

4.1 from 2,451 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Toby Deals

Reviews

  • Product Quality
    3.7 (363)
  • Return Claim MadeYes · No (485)
  • Shipping
    3.0 (346)
  • Warranty Claim MadeYes (12) · No (411)
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Faulty batteries

published

Bought a camera from them. The battery they supplied with it was faulty. They refused to acknowledge this or send me a new one. Avoid.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Dheeraj Agrawal
Dheeraj AgrawalMelbourne
  • 19 reviews
  • 20 likes
  • Verified

fraud

published

This company is a fraud, they were in the news for tax evasion and GST evasion. I bought a phone from them, after a month the phone restarted multiple time over the day out of no reason. I asked them to get it repaired, which they did and asked me wait for 4-6 weeks. And then after 6 weeks they said, the phone will take more time to be repaired, hence will give you a 80% refund for your usage and as per the market price.

Total fraud and scam!

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy A71
denash70
denash70AU
  • 3 reviews
  • 2 likes

Would have got 5 stars, BUT - -

published

After reading lots of bad reports, bit the bullet and bought 2 x Samsung S20+ on 1st Dec. After 10 days of nothing, no updates on order, I sent 3 emails over 5 days, all for no response, this is why I give 4 stars, not 5. Then on 16th Dec, email indicating Order posted, 5 days later I had my 2 phones in perfect new condition. At $650 LESS per phone than the usual local shops, I feel great about Toby Deals, and would use again.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Rain
RainSydney, NSW
  • 3 reviews
  • 1 like

Total waste of time, unorganized!! Never received item

published

I ordered and paid for a phone, then waited and waited during this time I received 2x emails saying your order is being processed only to receive another email after a month saying Tobydeals is no longer in business and order has been cancelled and refunded, what a full waist of my time!!

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Eric S.
Eric S.Sydney, NSW

Didn't deliver my product

published

I ordered an OnePlus 8T during the black friday at a super good rate.

After a month with no updates nor replies to my emails, I had to ask PayPal for a refund. What's worse is that I lost the black friday window to get a good deal from a decent store.

Incentivised Review No
Return Claim MadeNo
Product PurchasedOnePlus 8T
Fulcher Z.
Fulcher Z.Perth, WA

Scam internet company

published

Terrible communication. Had to get a refund from PayPal as I didn’t hear anything from Toby deals & toby deals didn’t respond to PayPal. Facebook reviews reflected that they are a scam company and pay for good reviews.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedLogitech UE BOOM 3 Ultraviolet Purple

Order arrived but not fully convinced

published

Ordered the new Samsung air buds as a gift for Christmas. Recieved order in Australia 2 days after it was shipped from Hong Kong (took 10 days to process however). Chinese writing all over the box but looks legit. Guess we will find out Christmas morning.

Incentivised Review No
Return Claim MadeNo

Related Articles

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Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.20 Mar 2020
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Next

An absolute scam! Stay away from these operAtors!

published

They took my money including delivery insurance and then folded due to dubious COVID excuses. I can’t believe I fell for them!

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedGarmin Vivoactive 4S

They take your money and never respond

published

They said the product was in stock, I paid for express post 2 days later I was sent an email saying they could not supply my order, I have tried to get a response from theythem for a full refund and I have herd nothing for 10days now.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Product PurchasedApple iPad Wi-Fi + Cellular 32GB (8th Gen)
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Ashwin B.
Ashwin B.South East Queensland, QLD

Order not received!

published

Same problem as others have faced. Placed an order on 10/12 on priority freight. Approached them couple of times inquiring the why the goods have not been sent yet. Today I noticed they are no longer in business. No response to any emails. I am wondering if Australian Consumer Law can help with this.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

All good in the end

published
Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Susanne Schmitz
Susanne Schmitz
  • 4 reviews
  • 4 likes
  • Verified

Buyer beware they don’t respond to emails

published

Purchased an Apple Watch thinking the supplier is australian (searched for shops within the country) but they turned out to be in Hong Kong. They claim to ship items within 2 working days but never did.

They never responded to any emails chasing the ETA - I sent at least 4 before contacting PayPal for a refund

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple Watch Series 6 GPS
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Robert W
Robert WWeston Creek 2611, ACT
  • 2 reviews

Absolutely useless

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Jay
JaySouth East Queensland, QLD
  • 3 reviews
  • 2 likes

Very Poor Customer support. NO REPLY AT ALL.

published

I ordered a phone on 10th Dec and they have horrible software after adding Postcode of QLD it auto select NSW. From 11th onwards sent 4 emails and sent 2 messages on their chat and No reply. Today ie on 17th Dec a few hours back they sent the item and the State is NSW.
Very disappointed. I think we need a better law in Australia so companies who are running a business overseas must be made accountable.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
  • Verified

Very good, on time and able to do what is advertised...

published

Easy to find the product, generally a good range. Great prices for quality items. Very satisfied with the overall experience.

Product Quality
4/5
Shipping
3/5
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy Tab 3 Lite
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Page 1 of 10

Questions & Answers

Kitty
Kittyasked

I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?

1 answer
Nathan
Nathan

It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.

Gulzar R.
Gulzar R.asked

I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .

3 answers
SKN
SKN

I emailed their support email but only got a response 4 days later.

anglosaxon1969
anglosaxon1969

They can be a bit slow with the dispatching and replying to emails but you will receive your phone.

Jay
Jay

Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them

Maxim M.
Maxim M.asked

Where is my phone? TAUW380168383

12 answers
Dagabix
Dagabix

It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).

Maxim M.
Maxim M.

Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!

A Driver
A Driver

Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.

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