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Toby Deals

Toby Deals

4.1 from 2,452 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    2.9 (10)
  • Return Claim MadeYes (15) · No
  • Shipping
    4.3 (7)
  • Warranty Claim MadeYes (6) · No (7)
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Reviewer Photos & Videos

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Justcruisin'
Justcruisin'North Queensland, QLD
  • 2 reviews
  • 4 likes

I wish I'd never bought from tobydeals

published

I bought a Samsung Note 9, there was a manufacturing fault with the antenna and the phone had very poor cellular reception. Fair enough, Tobydeals instructed me to send away to a Hong Kong address for repair. That was over three months ago with no sign of the phone and I'm refused a refund.
Communication is very hard, broken English makes it hard for them to understand me and vise versa.
I would not recommend shopping here and I'm sorry I did.....

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy Note 9
Suraj M.
Suraj M.Sydney, NSW
  • 12 reviews
  • 3 likes

Never got a my product

published

I have ordered Dyson airwrap from this seller as it was cheaper in comparison. There wasn't any update till a week. I tried contacting them in mail but never got any response. I raised dispute in PayPal after a week but seller directly refunded me my money without any communication.

Incentivised Review No
Return Claim MadeYes
Product PurchasedDyson airwrap

Hoping for a refund.

published

My issue is with regards to a purchase that our son made without authorisation.
The packing slip number is 23 76394 -1 and the custom idea is 8 47587.
If you could please respond to a message I left on your website this morning.
I need your assistance in cancelling this purchase or enabling us to return it for a refund.
Thank you, in anticipation.

Incentivised Review No
Return Claim MadeYes
Dean and Yvonne
Dean and YvonneSouthwest, VIC
  • 3 reviews
  • Verified

Super Fast Shipping, great after sales service.

published

The website was easy to navigate and the products easy to find.
The product range seemed to to adequate for what I needed.
The items I have purchased have been as described. I had one incident where the packaging was damaged and the item had to be returned. Tobydeals arrange for the item to be sent back at no cost.

Product Quality
5/5
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedGoogle Nest Wifi
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Product was never sent, sat as processing for over a week.

published

First order was great. Top price, fast delivery great product.
Second time I ordered, the stock was showing in stock, and available and would be dispatched within 72 hours. I waited ten days with it sitting as processing. I put in a ticket to find out what was going on, and a little over a day later was just told I was getting a refund, not asked if I wanted to wait or would take a different colour, not offered a discount, just refund happening and I had to wait three days for that to happen. Product is now slightly more expensive on the website, for me to order again.

Shipping
5/5
Return Claim MadeYes
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Chris A
Chris AGreater Melbourne (Metropolitan), VIC
  • 56 reviews
  • 44 likes

Might deal with them again.

published

Bought a phone. Had a faulty screen from the beginning. Would not replace but only repair it. Had long drawn out issues trying to send it back and now that they have it said it will take 4-6 weeks to repair. Bought from an Australian web site but I have to send back to Hong Kong. That's pretty dodgy, and who takes that long to repair a phone??? 4-6 weeks think about it? It would take my a few hours max to change a screen.
Got the phone back much quicker than they said and repairs seem good so the phone is working fine now.

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Andre Mark
Andre MarkDarwin, NT
  • 3 reviews
  • 1 like

Two stars because they SAY they are trying to resolve my problem

published

I ordered a phone. It turned out I ordered the wrong one so I let Toby know about two days after I placed the order. Got a great response that they would recall the order and refund my money. That was 12 days ago. I contacted them a week ago for an update on progress. No response. I contacted them again yesterday for an update. No response. I contacted them again today. And NO the money hasn't been refunded. A friend contacted me today, asked me about Toby and whether he should buy his new phone from them. I shared my story.

Product Quality
1/5
Shipping
1/5
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedXiaomi Mi 9T
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The reviewer stated that an incentive was offered for this review

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grnow
grnowSydney
  • 22 reviews
  • 8 likes
  • Verified

Excellent service and support

published

I had low expectation buying a phone from Hong Kong - Expecting to get what you pay for. I was surprised how quick it arrived with DHL to my door. I had some issues with the phone, but no problem contacting via their email support system. Few questions was asked and then they organised DHL to pick up and to be sent to Hong Kong.
I would like to give 5 stars, but their specs on products are not always consistent and it sometimes not 100% accurate, just be aware.
Will buy again and with the extra protection PayPal provides, its a winner. Why would I buy from Harvey Norman or JB Hifi when I have these guys selling with 50% discount.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
timberau
timberauBrisbane
  • 24 reviews
  • 18 likes
  • Verified

Quick delivery, however had a demonstrated fault and they refused to replace, wanted $70 to return faulty phone

published
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedXiaomi Mi 9T
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Was send a charger plug for the wrong reason. Very unhappy about being duped. Toby Deals not responsive

published

Very disappointed by being sent the wrong charger plug for my region. Toby Deals customer service is terrible and they refuse to send me proper plug for Australia/New Zealand region.

Product Quality
2/5
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedMoto G7 Power
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Ebrahim L.
Ebrahim L.Sydney Surrounds, NSW

I believe I got a very good items

published

I was satisfied with the quality and mostly by the time which I received. I think the best for this site is that you get what they offered to you and this is very good.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Buttons
ButtonsSydney, NSW
  • 7 reviews
  • 4 likes

Good price and dealings with them initially A Different Story When Things Go Wrong!

published
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Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
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  • Verified

Refused warranty claim

published

We purchased 23 tablets at a good price which we were happy about, however, one of the tablets had a problem with the screen when we took it out of the box. I sent the device back to Toby Deals who flatly claimed that we had physically damaged the device with use. They wanted to charge an amount almost the full price we paid to have the device repaired or $70 to have it sent back.
Very disappointing!

Product Quality
2/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy Tab 10.1

The quality is good. App disconnects a lot and the cables are not compatible for Fuji x systems

published

Not for Fuji x systems as the cable are not compatible but otherwise is good value 4 money. The application also disconnects quickly from the gimbal. Would say ok but not very great

Product Quality
5/5
Shipping
5/5
Return Claim MadeYes
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

I love it so much. Best business!

published

My parcel arrived on time which was great. I am un happy a bag and an SD card didn’t come with my camera. Good quality. Got what I wanted. Thanks.

Product Quality
4/5
Shipping
4/5
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedBlackmagic Cinema Camera
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Questions & Answers

Kitty
Kittyasked

I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?

1 answer
Nathan
Nathan

It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.

Gulzar R.
Gulzar R.asked

I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .

3 answers
SKN
SKN

I emailed their support email but only got a response 4 days later.

anglosaxon1969
anglosaxon1969

They can be a bit slow with the dispatching and replying to emails but you will receive your phone.

Jay
Jay

Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them

Maxim M.
Maxim M.asked

Where is my phone? TAUW380168383

12 answers
Dagabix
Dagabix

It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).

Maxim M.
Maxim M.

Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!

A Driver
A Driver

Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.

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