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I bought from Toby Deals 'au' because they offered me a cracker of a deal on a Oneplus Nord phone.....around AU$500.
There is always a downside risk when buying from an overseas supplier, which is that you will not get the consumer protection and service support levels that you would if you bought in Australia.....at a considerable premium.
It is a risk/benefit equation and when it works, it really works, and when it doesn't, it doesn't. As long as you are clear about that, you are therefore prepared to wear the potential problems, if and whe...n they occur. As it happened, Toby and co sent me the wrong conversion plug for the charger they supplied, which meant I had to get one here for a small extra outlay. I didn't mind as I still got the deal I wanted. The answer to Toby's critics is that it offers a very skinny price for a reason. And if things don't go well, you are not going to be consumer dutchessed like you would with an Australian retailer. If that is a problem, steer clear of them.
Would have got 5 stars, BUT - -
After reading lots of bad reports, bit the bullet and bought 2 x Samsung S20+ on 1st Dec. After 10 days of nothing, no updates on order, I sent 3 emails over 5 days, all for no response, this is why I give 4 stars, not 5. Then on 16th Dec, email indicating Order posted, 5 days later I had my 2 phones in perfect new condition. At $650 LESS per phone than the usual local shops, I feel great about Toby Deals, and would use again.
Arrived as described, great price
My Mavic drone arrived safe n sound, quite a prolonged period between payment and dispatch but once the tracking number was provided it was a reasonable time frame ( Hong Kong to Australia) correspondence was generic but accurate.
Suggest paying with PayPal in case there is a drama.
$600 saving... happy camper!
Sad to see them go.
5 star accuracy for all items ordered.
I've ordered 4 times from them, all of them had a quick turn around of 2-4 working days. Loved the cheap deals and quality products.
They were good, sorry to see them go.
I have put an order for a camera lens to Toby Deals AU on 16 December 2020. The deal was hard to pass, as they offered 35% off regular price. On 18 December, the order status changed to "shipped"., and I also got a tracking number. On 19 December, I could not login to my account on the tobydealsau.com website, as the whole website was taken down. On the front page, they exhibited the message: "Due to Covid, since 19 December 2020, we are closed down, and no longer conduct the business. For warranty issues, contact the email...".
So, my stuff w...as shipped a day before they closed for good. I was a little bit concerned. But the tracking showed the parcel reached Australia. On 23 December, I got the parcel. The lens looked brand-new, and no counterfeit. That's 7 days since I placed the order. I give the company the 5 stars out of 5. I consider their unbelievably cheap price the close-down sale. Sorry to see them go. As for the people who said: "I order the stuff early December, so that to receive it before the Xmas, but the parcel did not come, and they do not answer my emails", I will tell them the following. The cheap price means the low customer service. Apparently, they are an honest company, and they will eventually ship the product, even if they do not have it at the moment. Especially if you are buying a popular product such as the phone. Being a low-service seller, expect them to deliver the stuff anywhere between 2 weeks and 2 months. Do not expect them to answer the emails (promptly), especially of the kind: "A week has passed, where is my stuff ?" You pay the low price (which is important for you !), so do not expect the high service level. Amen.
All good in the end
Ordered a Xiaomi Mi10T Pro 5G, 3 days after ordering I emailed enquiring about the order and when it would be shipped, 4 days later Tobydeals replied informing me that there was a delay in shipping but a few days after that I received another email informing me that the package was leaving the warehouse, then once it was dispatched it only took 5 days to ship from Hong Kong to me in Perth with me receiving shipping updates regularly by text message, (I paid for insured express delivery), nobody was at home the day it was delivered so Toll Freig...ht left the package at the BP express which is just near my house on my street and text me instructions on where and how to pick up, great phone at a awesome price, all in all I'm very satisfied with the product and the delivery service and I would definitely consider buying from Tobydeals again in the future.
Couldn't ask for more
Exactly as described.
Fast and secure shipping.
Easy to use website with a great range of products and great prices.
Perfect all round.
Very good, on time and able to do what is advertised...
Easy to find the product, generally a good range. Great prices for quality items. Very satisfied with the overall experience.
Great service, great prices and great products!
I recently bought a Google Nest Hello doorbell from TobyDeals and it came in excellent condition! It was thoughtfully wrapped in bubble wrap and other standard packaging and the doorbell itself was in the original sealed Google box. Honestly, I was a bit sceptical of TobyDeals at first after seeing some negative reviews, but my experience with them was nothing but positive. If you're having doubts and the product you want is too good to let go, just go for it and buy it!
Not an English version
Ordered English version of snipperclips for a Christmas present and received something else (as pictured below)
Tried contacting Tobydeals a few days ago and have not had a response yet.
Maybe this will help my niece and nephew learn a new language!
Slow service and poor communication
I've used this company a few times. The first was great - item arrived quickly and with no issues. The second time it seemed like nothing was happening, but after a few emails went without a response I received notification that the order had been processed and was on its way, and the order arrived later than expected, but in good condition. The most recent time, I purchased a phone from them, received an email saying that the order was processing almost immediately, waited 9 days, nothing further, contacted them for order status, no respons...e, waited a few days, contacted them again, no response, waited a few days, contacted them again, no response. It's now been 16 days since I paid for the goods - and there's been no response from them at all, so now I have to try to get a refund through Paypal - and I won't be able to get the order filled before Christmas. I wouldn't use them again - yes they have good prices on certain items, but I wish I'd paid a bit more to ensure that the product actually turned up or to buy off a company that actually responds to enquiries. PS - if you look the 5 star reviews on the website - you'll see that lots of them are incentivised, which falsely inflates their overall rating. Buyer beware!
Lower expectations required
Ordered two smartphones from this retailer in 2020. The first in June, the second in November. Both orders were placed, processed, dispatched and received without issue.
In both instances, the order took 10 days to two weeks to dispatch, and another 7-10 days to arrive. Ignore whatever processing/delivery times are quoted on their website and you won't be disappointed – because they do eventually ship.
Similarly, do not expect them to reply to your emails within a reasonable timeframe. It took a month for me to receive a response the one time...I wrote to them. The discounts offered by this retailer are enough to justify their downsides. Purchase from them with the knowledge that they do certainly ship, but take several days or weeks to do so – and that should any warranty issue arise whereby they must be contacted, a period of months will likely ensue. Having lowered my expectations, I would absolutely purchase from them again. I do my research beforehand, only ordering items that aren't likely to ship with flaws (i.e. reputable brands, IPS LCD over OLED, etc.). Yes, it's still a gamble – but a calculated one. You could do the same.
The website is user friendly with hundreds of items and phones to choose from, and they post the items fast
it was easy to find product and many range to choose
product the one i ordeded was good condition arrive on time
The deal was straight forward right from the beginning . I've find the phone that I was looking for ,this is not my first purchase from them . They got the best deals on the net .
Shipping was quick , received the item in about a week . I've been using it ever since with no issues.
Questions & Answers
I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?
It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.
I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .
I emailed their support email but only got a response 4 days later.
They can be a bit slow with the dispatching and replying to emails but you will receive your phone.
Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them
Where is my phone? TAUW380168383
It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).
Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!
Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.
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