hell on earth
these people are low life
we took out insurance via the RAC in WA for which they are an agent
(RAC washed their hands after receiving their commission and we have not received any response from them in months)
last year we made a claim which has been going for 9 months: they just delay and delay every single email
this has been a total nightmare and an incredible strain on our relationship
And you wonder why people get into a depression or commit suicide
shame on tokio marine AND RAC WA
no morals at all
I would not Insure my dog kennel with this mob
I wish I could give minus five stars.
I lost my house and content in a storm 8 months ago.
This insurer did not care how long it took to do a claim.
They appoint a claim adjuster they are paying and than did not believe their reports.
Every time I asked a question it took them three weeks to answer.
The content was paid out over five and half month (three payments).
The house was about eight months after five offers.
This mob does not honor their own disclosure statement (sent a letter asking them why and they did not answer). They com...
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