Toll Fast

Absolutely horrible services - delivery man was very uneducated and even not able read address - so parcel was not delivered , This company must be closed and deleted from market ! Show details

Toll's phone contact sends you to mytoll.com which doesn't even load on net , beware don't get your parcel sent with Toll they are useless. My pet rabbit could do better, the Toll site sends you to Team Global Express, which is run by useless robot chat lines and misinformation, they said parcel would arrive and delivered. They and it didn't,… Read more

TEMU uses these useless firms. Check with Temu, huh if you can contact them ! befor you purchase, but don't use Toll or Team Global Express , as you'll loose. Bye Bye Temu ! Bye Bye TOLL

Toll Tasmania is perfect – I have never had a problem with Toll. they always deliver to my door unlike lazy Aramex. I dislike Aramex so much I will never buy from sellers that use them like (My Deal) ever again. Show details

TOLL efficient fast postage A1+ – Toll delivered my mattress within 2 days of ordering it. It's a busy time because of COVID-19 yet Toll are on top of their game. Last week my daughter got a parcel delivered by Toll and again she got her parcel quicker than expected. Toll I would say is highly recommended for fast top quality postage.A1 :) Show details

Worked for Me – Trouble with reviews of couriers,couriers do what they're supposed to, i.e. deliver on time and no-one gives them an excellent review, lose a consignment out of the million they handle they instantly get a terrible review. Fair enough. Me too. But I've recently had dealings with a number of courier companies, and these guys alone delivered, no fuss, earlier than expected.  Show details

I rarely ever leave negative reviews, but Toll has certainly earned this one. I just had an interaction with one of their delivery drivers — hands down the most arrogant and condescending person I’ve ever dealt with. He refused to listen, showed zero interest in helping, and lacked even the most basic customer service skills. For context, I… Read more

managed a business that had an account with Toll valued at over $2 million per year. We eventually moved our business to StarTrack because of these exact issues — poor service, poor attitude, and no accountability.

If you're considering Toll for your logistics needs, I strongly recommend looking elsewhere.

Worst service in Australia – I have tried to get orders from Amazon for over a month now. The original order was cancelled for non delivery. I asked Amazon NOT to use Toll, but of course they did. I have never had a successful delivery from Toll. Automated bidding (for freight) is hopeless for country address as some carriers are known to never deliver. Toll is the worst. Show details

Waiting, waiting, waiting – Why on earth would anyone use this company. I live in country Victoria & I’ve ordered parts for a caravan repair from a Melbourne company. Being a bit impatient I contacted the caravan company about arrival time of the parts. With apologies I was told that my parts , sent with TOLL, were in Brisbane. They have no idea when these parts will be… Read more

delivered. “WHAT THE”. I decided to read the reviews on TOLL. Unbelievable. Not one positive review. How the hell does this company still exist and why would anyone with a brain use them.

Really bad courier service in Victoria – DO NOT USE TOL COURIER SERVICES IN VICTORIA. 6 days after due date still no items. Cannot speak to drivers or depot . Terrible, terrible service,that cost you money, Don't trust there lies when they say "it's out for delivery" really useless staff that WONT HELP YOU.

Toll Couriers - Don’t do it! – Woeful service if you could call it that! Product bought through Amazon US but according to tracking it was driven all over Sydney! No updates, no apologies, no way of contacting. Phone call ignored. Messages stopped two days before it was due to be delivered. Then nothing, until I discovered it thrown into my garage. No delivery message. Nada! Going to complain to Amazon!

Bad service for years – Everytime I have a delivery from Toll whatever they have changed their name too,it is late.They are the only company in Australia that makes Auspost and telstra look good. How good does that make you fee Toll whatever you call yourself this month trying to hide your incompetence? Show details

Advise Amazon they will lose my custom if they use this delivery service – Hopeless. Amazon delivery still sitting in back of truck after 2 days. On line chat won't cooperate without my credit card details. What a joke. Show details

STAY AWAY – This is actually a review of Toll Ipec but that topic is closed. Website showed it out for delivery for several days with the expected date 4 days before the current date and no indication of when it will be delivered. It was eventually delivered without any warning or confirmation to my carport at 6pm even though it was a signed for delivery. It… Read more

was in plain view from the street and I only drive a few times a week so it would have remained there for day and possibly stolen if I had not checked the tracking to find it was delivered. To get it into my house required 10 steps to the front door and due to a recent should injury I had to leave it until someone can assist. It would have taken an extra 30 seconds to deliver it to front door. This would apply to anyone elderly or a woman.

Left outside gate even with signature on delivery, anyone could have picked it up – I had ordered a few items from a high-end boutique in Melbourne and requested a service with signature on delivery as they were valuable items. The retailer obliged and sent the package through Toll Fast, which specified signature-on-delivery. However, when I tried tracking the package through Toll's website, it gave me an error. I wasn't overly… Read more

concerned as I thought they wouldn't just deliver it, they'd at least leave a card or something. How wrong was I. I saw the package sitting outside my gate as I pulled into my garage now after work. No idea how long it had been sitting there, as I couldn't check (tracking still wasn't working). Its absolutely ridiculous that even after specifying signature-on-delivery, the package was just left outside my gate - as in on the footpath. Will never ever deal with this company again.

Terrible....why can't the delivery driver call when they arrive? It would save everyone so much time – Toll do not allow their delivery driver to call you when they arrive, saying it is a health and safety issue that they cannot use their phones during working hours!! Seriously. Of all the great uses for mobile phones, this is one of them. Yet, common sense clearly has not prevailed. Madness. Show details

The worst delivery company in the country – As with every Toll delivery I've ever had, there is no sign of my package. On the first day they "attempted delivery and left a calling card" at a time when I was at home and there was no calling card left. I called customer service and asked for a re-delivery the following day which was confirmed. So far it's midday and the delivery has not left… Read more

the depot and the call centre are clearly completely powerless to do anything about it. It's an important delivery and I can't even leave the house for fear of missing them.

Simply one of the worst run businesses in existence - it's a shame that they stay afloat with corporate contracts with companies who must enjoy the cheap rates and can simply say that's it's not their fault or their problem that your items never arrived.

Absolutely Terrible Service, They don't care about customers – Same as everyone else. Over 10 days since the estimated delivery date. about 8 phone calls, emails. They have no idea where the item is. Absolutely useless and pathetic. Company needs to be investigated by the relevant authority. Show details

They Should Change Their Name Fast, I don't think so! – Order items online from Officeworks. Delivery was supposed to be Thursday, 11th August, 2022 but it never arrived. Friday, 12th August, 2022 received email items were on their way. 4.30pm still no sign of delivery. Rang Toll Fast only to be told that my parcel was NOT going to be delivered today. Told they weren't sure where my parcel was but… Read more

more than likely it might arrive on Monday, 15th August, 2022. Three days to deliver a parcel, I could have got a bus and picked them up myself but the parcel is large, not heavy. What sort of business treats customers with such contempt, like sorry cuts the grass. Will never but online from Officeworks again as they use a really hopeless delivery company. I would give minus 10 stars if it were available.

Item was late, damaged, and left in the mud at the top of the driveway – Item was a week late,they just dumped it at the top of our driveway, in the wet long grass and mud. Feel lucky to have got anything at all. Don't use this company. Show details

No star if possible - 'delivers' direct to Toll Collection Center' – Toll seem to deliver straight to their most convient (for Toll) 'Toll Collection Point'. I am sure that this is very convenient for the Toll delivery person BUT it is far from convenient for the intended receiver. I have not problem with the sender/seller (JB Hi-Fi) who have tried to help. Sadly I chose the more expensive Toll option as I have heard that Australia Post is not very reliable in my area. Show details

The worst courier on this planet and possibly the universe – I've had several packages go missing in warehouses, sent back to the sender, lost forever. Some I had to go and pick up from a warehouse outside of Melbourne. Toll is the where nightmare daemons do their research to make your nightmares more frightening at night. Show details

Terrible service in Australia – During COVID lockdown everyone is home, but Toll can't even drop it off at the nearest consignment office. Even Auspost has better service - delivering to my doorstep on a Saturday. What's the point of ordering online if they take out the convenience of getting deliveries? If I knew my package was going to be delivered via Toll, I would've saved… Read more

myself the waiting time and just gone to a store; or since it's lockdown, ordered at a different online store which used a reliable courier (e.g. local sellers on ebay).

Toll Australia is an absolute disappointment. Save yourself the inconvenience and just buy in-store, or from a different seller that doesn't use Toll.

Very Poor to No Service – My order was picked up from Melbourne on the 29th Jan 2020, to day is Saturday the 1st Feb I have been told I wont receive it until the 3-4th. That is 6 days to get a delivery from Melbourne to Sydney, 700 kilometres, service call was no help they couldn't even tell me where it is! Show details

Promise fast then deliver at their leisure. Terrible service – Received phone call advising item would be delivered b/w 9 & 11am next day. Rang at 11.30am to be told had no record of item. Next told that delivery would be by 1pm. Rang 1.30pm to be told item had not even left warehouse and expect delivery b/w 5 & 6pm. I would never use this unprofessional company again. Show details

Agree with all bad reviews...TOLL is terrible – Tracking number is useless as you cant track reliably on line and agree with others that customer service based in Manila is useless as well. You spend a long time waiting for the call to be answered and then the customer support person is clueless as to where the goods are and when they might arrive. Like others I waited home all day to no… Read more

avail... nothing arrived and wasted a day waiting. How does this business stay in business with all the bad reviews? Dont use Toll if you want to deal with a reliable delivery service.

Lost / stolen dell laptop - Merry xmas – DELL Laptop. 1 month later I have to chase up as the item not delivered, tracking not showing any movement. call after call - listening to the terrible hold music with the same voice-over every 40secs. told under investigation and will get a call back. NEVER got a callback, so have to keep calling. - in the end was told item missing. no… Read more

explanation another month waiting on a replacement now. another call i had to make. Toll Fast - more like Toll Thief

Could not be worse – Toll have lost our package and have provided no assistance - NONE - in locating it. Day after day I spend 30 -40 minutes on hold to their call centre, to talk to someone who has no information about its whereabouts. Each day they promise that I will receive a call back from an "investigator". That never happens. I have had to purchase a… Read more

replacement for the missing item, and am now out of pocket $2500 - looking at lengthy litigation against Toll and the vendor. AVOID at all costs.

Irresponsible driver – This morning they sent me an email saying that i wasn't home at 11:00 so they left me an "Sorry we miss you" card. The funny is i was waiting for them at home for the whole morning and nobody did knock on the door or ring the bell. The driver not even left any card. Feel like they do the lie as the driver is not Toll's staff, they are just… Read more

contractor who get paid base on the volume so they do the dirty trick. It wasn't the first time i experience this dirty trick from Toll's driver. It happen for me several times but some online store doesn't allow me to choose the courier. Very bad service. The call center is no help, everytime it happen and i called them, they just say sorry we couldn't do anything and i have to wait for the sms telling where i can pick up my parcel. As it happen several time, i never choose redelivery option but picking it up as they will do the trick we missed you again.