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Tommy Swiss

Tommy Swiss (page 2 of 21)

3.9 from 411 reviews

Reviews

Review distribution

5 star
238
4 star
67
3 star
11
2 star
23
1 star
72

robyn thomson

robyn thomsonSydney, NSW

  • 2 reviews
  • Verified customer

I received a wonderfully comfortable mattress as a gift. Lucky Me !!!!

published

I couldn't believe such a small package but releasing the mattress what a surprise! a very comfortable sleep.
I have back problems and this was a gift that has given welcome ease.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Tommy Swiss


Shanno

ShannoSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Mattress IS AWESOME however BED FRAME Poor

published

Website is awesome however bedframe I brought didn't really look like the photo scale-wise, the mattress is an amazing product and so comfy, however, the bedframe slats keep coming out as I feel the thickness of the slats are pretty poor and after a couple of times of this happening it breaks the plastic inserts the slats sit in. :(

the product was easy to construct, just a little disappointed about the bed frame issues although I'm happy with everything else.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Tommy Swiss

SPICE

SPICESydney, NSW

  • 2 reviews
  • 2 likes
  • Verified customer

Good product but poor communication and instructions

published

I'm happy with the bed frame we bought for the price. It's stylish and didn't cost a fortune so will need to see how it holds up over time. However we didn't receive any assembly instructions with our package and I emailed Tommy Swiss to send it to us via email. No reply a week later but luckily I found some instructions of a similar bed that someone had posted on Google. We had to guest a lot of the steps so I would say it's not an ideal experience.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Tommy Swiss

Sally Keam

Sally KeamGreater Melbourne (Outer), VIC

  • Verified customer

Great beds

published

The two double beds I ordered look very nice and sleek, they were easy to put together and delivery was very fast. For the price I am very impressed. Would order again.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Tommy Swiss


Yoyo Tam

Yoyo TamMetropolitan Adelaide, SA

  • Verified customer

The quality is very bad. Some part is broken when i building the frame .

published

It’s not very good. I assemble the bed frame but the manual book is hard to read and understand. The frame is Bad quality. Not going to buy it again

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
1 comment
Tommy Swiss
Tommy Swiss C.Tommy Swiss

Review collected in partnership with Tommy Swiss


Matt

MattMetropolitan Adelaide, SA

  • 2 reviews

Exactly what we were looking for !!

published

easy to assemble very strong and perfect for the space !! Well done and will consider again in the future
Easy to shop on site, range of products was great
Quality is very good

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

  • Verified customer

Awesome

published

Easy painless process. Delivery was quick. Assembly was relatively simple The price was excellent , very good value for money. I would buy from this company again , I like saving money!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Tommy Swiss


Katerina

KaterinaGreater Melbourne (Metropolitan), VIC

  • Verified customer

Prefect

published

Happy with the beds and mattress. Great modern designs. Great quality and value Excellent customer service when I had to email and called.
Delivery was a bit delayed the driver called saying they we not coming the day and it was delivered a day after. But overall happy with everything!!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Tommy Swiss

Adriana T

Adriana TGreater Melbourne (Outer), VIC

  • 2 reviews
  • 5 likes

so disappointed

published

Damaged product was offered $40.00 refund because the damage would not effect the bed it was in the gaslight storage compartment would of been happy to have those panels replaced but no was never going too happen no phone calls accepted email response bad took almost two weeks together my refund Would of loved the bed but did not want a damaged one and there replies were so bad did not want anything to do with him.So frustrating ordeal

Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
  • Verified customer

Fast service

published

Great product I was shocked how good the mattress is and how comfortable it is. And also the quality of the bed frame. Real good fast delivery and service will be buying again

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Tommy Swiss


Awful customer service and communication

published

I was so disappointed. The communication was terrible- my emails went unanswered, there was no contact number for me to call, and the few calls that I did receive came from a number with no caller ID, so I couldn’t call back, and no message was left. I slept on the floor for 2 weeks while waiting for the bed. Since it finally arrived, however, I have found the bed and mattress to be very comfortable.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

  • Verified customer

Great Bed Frames!

published

Received my 2 Kensington queen size bed frames in beige. The quality exceeded my expectations and they were very easy to put up! highly recommend. The price & quality is unbeatable.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Tommy Swiss


Amazing product!

published

Received my gas lift king bed two weeks ago. I’m surprised that the quality exceeds my expectation since it comes with such a low price. Very easy to assemble and so far I have no complaints what so ever. The only thing Tommy Swiss has to upgrade is their call center services. For the people who is trying to reach them out, try their facebook messenger. They replied to me within 30minutes. All in all, thumbs up for the product. Will definitely recommend it to other people.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

  • Verified customer

Beautiful bedhead

published

A well made and on trend beadhead that suits the room perfectly. Would love to see some other colours/fabric in the range to suit my young daughters as well - as the current price/quality is unbeatable.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Tommy Swiss

  • Verified customer

Gas lift bed

published

Good product. Easy to assemble. Very happy with the gas lift bed. We had quick delivery. Tommy Swiss were easy to deal with. No problems what so ever. Happy to leave a good review and would buy from them again.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Tommy Swiss

Mick

MickSydney, NSW

  • 2 reviews
  • 5 likes

A real review unlike fake 5 star here.

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
See all answers
3 comments
Tommy Swiss
Tommy Swiss C.Tommy Swiss
Mick
Mick
Mick
Mick

Nuno H

Nuno HSydney, NSW

  • 2 reviews
  • 1 like

Just like most of the legit reviews here.

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
1 comment
Tommy Swiss
Tommy Swiss C.Tommy Swiss

  • Verified customer

Perfect bed with storage

published

Fully satisfied with the product and easy to assemble communication with them was excellent and the service good I will recommend my family and friends to buy this product from them

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers

Review collected in partnership with Tommy Swiss


Sam

SamSouth East Queensland, QLD

Great bed head and fantastic service

published

Excellent quality Kin size bed head from Tommy Swiss and great service from the Hunter Express freight company. I leave in Brisbane, received the item within 3 days. Very happy with the price too. Definitely will be buying from Tommy Swiss in the future and recommend to others.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Anna M.

Anna M.South East Queensland, QLD

  • Verified customer

Terrible customer service

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Tommy Swiss
Tommy Swiss C.Tommy Swiss

Page 2 of 21

Questions & Answers

Muz

Muzasked

Can anyone shed some light on how to attach the 2 drawers for the Hannah TV Unit - There 2 screws in each drawer that appear to attach to the sliders, however there is no thread for them to screw into?

Thanks in advance.
Muz

No answers

Tarun

Tarunasked

What bout the delivery company organized by tommy swiss can I get delivery according to my preferred date ?I am calling their phone number from last many days no one pick up what’s the use of providing the phone number

3 answers
Sam
Sam

I think the delivery date is organised and set by them. My item was delivered within 3 days. Hope this helps.

Tarun
Tarun

Ok thanks Sam I am still not sure if its a good idea to buy from tommy after reading so many bad reviews.Thanks anyway .

Mick
Mick

Fake numbers and delay tactics , stay away


Amy Wilson

Amy Wilsonasked

I’d love to see reviews on the freyer lowboy/bedsides.
Do they have extendable metal racks for drawers to slide on or do you put drawer out and it drops?

No answers

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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses and Sofas

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