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Tommy Swiss

Tommy Swiss (page 2 of 22)

3.9 from 440 reviews

Reviews

(254)
(71)
(14)
(25)
(76)
  • Product Quality
    4.0 (117)
  • Return Claim MadeYes (9) · No (118)
  • Warranty Claim MadeYes (4) · No (122)
  • Product Appearance As advertised (80%) · Not as advertised (20%)
  • Shipping
    3.7 (107)

Reviewer Photos & Videos

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Lulu3152

Lulu3152Greater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Excellent design & value for money

published

Excellent design and the steel internal sides [slat rests/support rails] are sooo much better and structurally stronger than any timber ones. Great value for the $. Easy to assemble and very happy with the quality.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Tommy Swiss


Moriah R

Moriah RGippsland, VIC

  • 2 reviews
  • Verified customer

Great bed frame

published

Slight delay in postage but was not waiting too long! Great colour and classic design, and very easy to assemble. One leg of bed was not drilled properly during manufacturing thus making it a bit loose. Still great overall.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Tommy Swiss

Leeanne Krabbe

Leeanne KrabbeSouth East Queensland, QLD

  • Verified customer

I'll be ordering again

published

Navigating website was easy as was ordering. Bed was delivered as per website. Hubby said bed was easy to assemble, quality was good and daughter loves her gas lift bed.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Review collected in partnership with Tommy Swiss

  • Verified customer

Get what you pay for.

published

You get what you pay for, not great quality.
Navigation on site was good, Free delivery, quick turn around, product was delivered undamaged.
Bed head very flimsy and cheap looking.
Instructions were a little confusing but got there in the end.

Product Quality

Review collected in partnership with Tommy Swiss


Stefanie Vasiliadis

Stefanie VasiliadisMetropolitan Adelaide, SA

  • Verified customer

Its pretty good for the price that it is

published

Buttons and the top of the bead head is slightly crooked but apart from that its comfy and grate service. My partner and I are happy with it and its great for the price that it is

Product Quality
Shipping

Review collected in partnership with Tommy Swiss


Elizabeth Fowler

Elizabeth FowlerGreater Melbourne (Outer), VIC

  • Verified customer

Tommy Swiss were great

published

WE found Tommy Swiss gave us excellent service, well priced good quality products. We did find it difficult to construct the items but once we got used to it was ok

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers

Review collected in partnership with Tommy Swiss


Sue McInerney

Sue McInerneyCentral Highlands and Goldfields, VIC

  • Verified customer

Excellent product, excellent service, excellent delivery!!

published

Product was accurately described, the site was easy to navigate and use . The delivery was free! The delivery was fast and goods were delivered in perfect condition. Would definitely recommend using this site.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Tommy Swiss


  • Verified customer

2nd one Ive ordered. Great value for money

published

2nd one Ive ordered. Great value for money and not too hard to assemble. Would highly recommend this product to others look for a cost effective bed that is reliable

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Tommy Swiss

Leah

LeahSydney, NSW

Impressive follow up

published

I posted recently on my disappointment of the product I had received but Tommy Swiss called and rectified my issue and offered me options to rectify the situation.

I was impressed with their customer service.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers

Worst Customer Service & Experience ever.

published

No communication regarding a missing box for delivery of a bed head. Email and message everyday but they are simply ignoring every form of contact. Courier company says they also lied about why the item isn't being delivered. Have inconvenienced me to no end and no one cares so my thoughts are, shop elsewhere.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo

Bunny

BunnyNorth-West & West coast, TAS

  • 2 reviews
  • 2 likes

Dresser $350 cost self assembly

published

Took me over a week to assemble following step by step instructions. Total piece of over priced crap. Very poor quality. Had a master builder spend oVer 4 hours today to try a few finalise build. No matter ewhat he did could not fix defects. Pathetic or no response from Tony Swiss. Beds may be okay but avoid the furniture like the plague. Overpriced pieces of crap

October 28th 2019 Update: good Response from customer service team in helping resolve my issues

Bought an expensive dresser. Spent over a week assembling it then had a master builder spend 4 hours on it. A representative phoned me and managed to resolve the issues I had

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
6 comments
Bunny
Bunny

Piece of crap and no service response

Tommy Swiss
Tommy Swiss C.Tommy Swiss
Bunny
Bunny

Last message I sent you was on 26/8 TS # 490614


  • Verified customer

Good quality for little money

published

I bought on Ebay and found what I wanted. It came as flat pack and for me it was easy to assemble but I am used to this as I buy from Ikea.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Tommy Swiss


Karina revell

Karina revellIllawarra, NSW

  • 2 reviews
  • Verified customer

Looks fantastic

published

They have a great range of products at fantastic low prices The bed its self looks fantastic easy to put together, only problem is the back board gets quite lose quickly and feels weak if lent on

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Tommy Swiss


Elene Carolan

Elene CarolanGreater Melbourne (Outer), VIC

  • Verified customer

Great bedhead

published

Good range of products, excellent prices, and we are very happy with our king bedhead. Would have been much better if the bedhead was made in Australia like the website promotes.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Tommy Swiss

  • Verified customer

Great - Gabrielle Gas Lift Storage Bed Frame (Charcoal Fabric)

published

The frame arrived quite quickly and was easy put together (give yourself plenty of time though)! The colour of the material was as expected (pictured) and we can't fault the frame. There is no base over the floor, just a piece of material with velcro to stick it to the walls of the frame box (not an issue) - but plenty of storage. The instructions were a bit outdated but it was easy enough to work out the next steps (instructions come with the original booking confirmation - so don't delete your email!)
A bit of advice: before you buy a frame, double check your mattress type to ensure that posture sprung wooden slats can be used.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Tommy Swiss

  • Verified customer

Great Little bed cannot fault it!

published

The bed came super quickly and was easy put together, I also, ordered a mattress and it is great as well! Great service and good products, you actually get what you order.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers

Review collected in partnership with Tommy Swiss


Steve McGowan

Steve McGowanGreater Melbourne (Metropolitan), VIC

  • Verified customer

Very pleased with the bed. For $350 delivered it was really good

published

There was too many choices on Ebay but the bed was $1,000 cheaper than Harvey Norman so I persevered. Could do with better pictures. The model I got didn't have a proper floor. Just a piece of velcro felt. You need two people to assemble but it wasn't hard. For the price the bed looks great and I'm very happy with it. Very useful. Lots of storage

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Tommy Swiss


Lara

LaraSouth East Queensland, QLD

  • 4 reviews
  • 1 like
  • Verified customer

Quality product but customer service could do better

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Tommy Swiss


Dania G.

Dania G.Greater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

FAULTY item. Hannah collection tv cabinet entertainment unit. NIGHTMARE!!!

published

https://au.tommyswiss.com/products/tv-cabinet-entertainment-unit-hannah-collection

# Drawings incomplete missing step
# incoherent opposing direction middle walls had wrong holes drilled.

Hole drilled in wrong position on top back piece, not flush with walls.
No holes drilled on back pieces
Middle legs/levelling legs snapped off when screwed in the dead bolt, did not dig in correctly.
Draws would not fit and slide easily.

Tommy Swiss ignored my emails after I sent them photos of the faults. They do not return calls. Phone calls go straight to answering service. Do NOT buy from this questionable company. Save yourself the stress, lost time chasing them.

  • +3
Product Quality
Shipping
Product Appearance Not as advertised
2 comments
Tommy Swiss
Tommy Swiss C.Tommy Swiss
Dania G.
Dania G.

  • Verified customer

Great bed, really good storage space and comfortable

published

Assembly instructions were not as detailed but it worked in the end. Had some trouble setting up the gas lift. Bu otherwise Great bed and good value for the price

Product Quality

Review collected in partnership with Tommy Swiss


Page 2 of 22

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Questions & Answers

Varinder K.

Varinder K.asked

Hi,Hi m varinder. Actually, i have paid for double bed befor 5days but i do not recieve the delivery of it till now and we need that bed urgently. My order number is 2008588.please let me know when u deliver it and i called u number of times but no reply.thanku

No answers

Stephanie G.

Stephanie G.asked

Looks like the beds a good value anyone have thoughts on entertainment units. I’m looking at the Coogee unit.

No answers

Muz

Muzasked

Can anyone shed some light on how to attach the 2 drawers for the Hannah TV Unit - There 2 screws in each drawer that appear to attach to the sliders, however there is no thread for them to screw into?

Thanks in advance.
Muz

No answers

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