Since January 1st, 2015 Tool Spare Parts is under new management. Since this period, Tool Spare Parts have adjusted their approach to customer service.
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Helpful Staff and Big Range
I'm surprised by some of the reviews on here, as I've had an excellent experience with toolspareparts.com.au.
I purchased a replacement fence for a compound mitre saw, and after receiving the confirmation email, I realised I'd forgotten to grab the replacement clamp assembly as well.
I sent an email asking if they could add it to the order, charge my card the difference, and send it out together to avoid paying shipping twice.
I got an email the next morning from Lucy, explaining that while that wasn't possible, she had altered the price ...
Ordered some motors for my ryobi drills for 141$. Was told it was being refunded because the parts are no longer available. Day 23 still no refund. What a joke.
Hard to find parts
After 3 weeks,my local repairman gave me my drill back , told me that the parts were no longer available and that I could try to look around if I thought I could do better than he did.Well I did.I found you guys and the parts I needed...Very easy to locate the parts and my order was delivered very quickly.I certainly will recommend you to my friends.Good on you and thanks again.
A great example of how a company should be !!!
Very impressed. I ordered the wrong part. My fault entirely. They credited the original part and sent the correct one immediately.
And all of this 'long distance' as they are in Vic and I am in SA !!
This is what good old fashioned service is all about !!
Companies like this deserve to supported. Thanks guys for a job well done.
Product was received in good time. Thanks so much.
We needed a part ... rang and checked whether it was available. It was. Ordered and received in good time and it was actually the right part!! Thanks so much.
Great Staff!! Really Helped With My Purchase
I recently made a purchase of a Spare Part as a surprise to my Boyfriend so he could fix one of his old favorite tools. I had no idea what i was doing so i phoned the Company and was assisted in finding what i needed , and also assisted over the phone with placing the order. The service i received was great . The Man i spoke to basically did everything for me. He took all my details over the phone and actually opened an account for me and placed my order. My order arrived in just over a week which was a reasonable amount of time to wait.
Tool repairs, quick and easy fix.
I got my AEG drill and circular saw working again thanks to these guys. Really happy with the service I revieved. I would definitely got back to these guys again. Quick and easy service.
Puchasing a part for Hitachi circular saw
Cant thank the crew at tool spare parts enough, i had no issues with payment, i had a quick response and had the right part with in a week. once again well done and will be certainly using these guys again in the future.
Don't use these guys!
Three different stories as to why the parts I ordered were not available. In stock, then on back order, then lost in transit and finally sent. It was all their supplier's fault. They come across as helpful. Go somewhere else!
Do Not Buy From These Guys
I have never dealt with a company so pathetic. Took them 10 days to let me know my part is unavailable but still took my money. Tried to get refund and no one returns calls and email address's they supply do not exist, they don't even reply to the sales email. This company looks like it's associated with United tools but I believe it's a scam.
So bloody Slow!
Terrible service. If you're a tradie and need your tool fixed quickly- FORGET THIS PLACE! I had to order 2 separate parts for my compound saw. They took soon long to arrive, I had to just buy a whole new saw. Never again!
Same problem as the other reviewers don't bother with them
Placed an order for makita parts and payed with paypal, received and automated email 10 days later saying the 3 items where on back order, a decent business would notify you in a 2-3 days normally to say something was on back order. So I rang to find out what was going on, was told that the parts would be in stock on Tuesday, 3 more days till they ship, I was ok with that. 8 days later I log into my account and find that the order has disappeared from my account page 2hrs later I get another automated back order email, So I ring and started goo...gling this mob and found this review page. The guy I spoke to said he couldn't do a refund as his boss is in china, I told him either he get it refunded today or I will let Paypal deal with it and lodge a complaint with Department of Fair Trading , he said he would take care of it. I was on another call and he rang back so it was diverted straight to message bank, I hit 22 to return call. It seems this toolspareparts.com.au is actually part of unitedtools.com.au I don't know whether it's just one of the franchises of United Tools or the parent company. Anyhow once I got transferred from the untied tools guy to the toolspareparts guy he said he did a run around the warehouse and found my parts and is shipping them express post.
Great! Never had any issues.
I have purchased from this company 4 times now and never had any issues.
They have always kept me up to date with whats happening with my orders.
The last order i made i received withing a week , which was great because i really needed the part to fix my drill for a upcoming job.
I would recommended Tool Spare Parts, and have to my friends and business
Excellent! Great service, really helpful
I buy all of my spare parts from www.toolspareparts.com.au when ever i need them and i have never had a problem.
Great customer service and they have been really good at keeping me updated on when my parts will arrive.
One thing is that the 1300 766 300 phone line sometimes goes to a business in Perth which is a bit strange, but has only happened once!
Otherwise a very happy customer here! would recommend.
The company is a scam - buy nothing from them.
I bought a spare part form Tool Spare Parts. They have debited my card but the company doesn't exist. No one phones you back on the 1300 766 300 number; the other number is disconnected.
Clearly the goods are never going to arrive.
These people are criminals. I now have to wait the required length of time before getting the money back through my credit card.
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