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Top Glaze Roofing Systems

Top Glaze Roofing Systems (page 2 of 4)

4.5 from 65 reviews

A Bad Experience and Horrible After Sales Service

Delayed starts, incomplete or poor work and failure to act timely on after installation faults. Regardless of what the salesperson tells you, be skeptical. My recommendation is that you withhold final payment until you are satisfied that you received what you paid for and that it works correctly.


Expensive

The roof of my unit was repaired recently by Top Glaze.While I was waiting for them to start work (9 WEEKS) my neighbor had his unit roof repaired almost identically for approx $2000, my price was $4000. It was my fault as I didn't do enough homework and got more quotes. While the tradie did a reasonable job, they had to return to do some finishing and replace a few more tiles.So people, do yourselves a favour and get a few quotes. I was also offered a $100 discount for a favourable review of which I declined. Far too expensive.

2 comments
We are really sorry to hear that you feel this way as we like to leave all our customers satisfied and happy with the works that we have provided for them. Your neighbour was charged $2,500.00 for their job which was a very basic job done by a questionable Roofer whom carried out their works illegally by not putting up Safety Guard Rails which is compulsory for all Roofing Jobs. Your roof was bigger then your neighbours and we included in our works 17m timber scotia replacement and valley seal and we also charge GST. We have no intention to rip off you off or any of our customers whatsoever and don’t believe we have done so. We like to remain competitive and are competitive in pricing and we also provide you a 10 year Guarantee on our works. When we hear that our customers are happy with the works completed as you were when we first contacted you before our inspection we like to provide an incentive to our customers for taking their time out to provide us with a favourable feedback / review. From the pictures provided to us of your roof from our Inspector Shane the colour selected on your roof looks much better then your neighbours as it matches the brickwork and tiles. This opinion is unfair and unjustified.What a load of rubbish, you have no idea what was done with my neighbours roof, he also had timber scotia replacement and he wasn't offered a discount for a favourable review. By the way your original quote was $6000.00 Stop digging a bigger hole.

Roof like new

I have been very impressed by the roof restoration done on my home by Top Glaze. Scott was really great to work with and at all times kept us informed about progress of the job - took a bit longer to do due to wet weather - but that's nature! He explained that to do the job properly, it required extra time for the pointing and layers of paint and sealant to dry. I have been up on the roof and the pointing is excellent - even and straight! I am happy to recommend Top Glaze as a roofing company that delivers what it promises - a top quality job!

1 comment
Good morning Molly, We appreciate your feedback. I will pass this onto your Tradesman Scott. We are pleased to here of your fantastic experience with Top Glaze. Our company prioritizes customer satisfaction and quality work, we are glad you got to experience this first hand. Thank you for choosing Top Glaze. Top Glaze Team

Great job

The tradesmen working on my site were all very well mannered and the work they did was excellent. My roof was in a very bad condition and Top Glaze Roofing have done an excellent job and the roof looks so good now. There was so much rubbish up on the old roof and this has now been removed - there was alot of mess, but they did a pretty good job of cleaning up. Would recommend them to anyone.

1 comment
Good morning Kaz, Thank you for your review. I will pass your kind feedback on to your tradesmen. They do a fantastic job at returning roof's to their former glory. Thank you for choosing Top Glaze to complete the works on your roof. Top Glaze Team

after a year still good as new

I should have written a review sooner. Better late than never. Me and my neighbour refurbished our roof the same time, Topglaze did a better job with more effort put in. The Quality check guy at the end made sure everything was top notch. Touched up the corners where it might not be reachable or obvious when standing on the roof top. Had a whirly bird fitted too, quiet as can be. Its not cheap, cheap things are rarely the best!

1 comment
Good morning Can Ken, We are pleased to hear your roof is still looking as good as new a year on. Thank you for your kind review. Our team take time ensuring their work is done to the best standard to ensure it lasts. Thank you for choosing Top Glaze to carry out your restoration. Top Glaze Team

Top Job done by Top Glaze Roofing Systems.

My tiled roof was in poor state after being repainted 12 years ago by another company. I found Top Glaze Roofing Systems to be extremely professional in all aspects starting from the free quotation process right through to completion of the project and the final inspection. My job was drawn out over 2 to 3 weeks due to poor weather conditions, but at no stage did the tradesman doing the job progress each stage if the conditions were going to have adverse effects on the finished job. Consequently I now have a brand new looking tiled roof. Would happily recommend Top Glaze Roofing Systems to anyone.

1 comment
Good Afternoon Ron, Thank you for your feedback. We are pleased to hear you are happy with the result of your Dark Charcoal Cement Roof Restoration. Our Tradesman take pride in the work they do and make sure they provide our customers with the best standard of work. You can enjoy your new Dark Charcoal roof knowing that it comes with a 10 year material and workmanship Guarantee. Top Glaze Team

Roof cleaning and repointing

My roof is now removed of all moss! Finally!!
All staff and contractors were great to deal with. Everyone I spoke to seemed genuinely interested in helping every step of the way.
If you are thinking of getting your roof cleaned, keep in mind that ALL OF YOUR surrounding areas are going to be very dirty afterwards. The tradesman did a great job cleaning it up, but there is still a lot of moss left on my pebbles (totally unavoidable).
Recommended company for a hassle free job.

1 comment
Good Afternoon Alan & Ping, We are pleased to hear the Tradesman was able remove all the moss from your Terracotta roof. With your newly cleaned roof and new timberwork your roof looks fantastic. I will pass on your feedback to your Tradesman Jim & John. Thank you for your positive feedback Top Glaze Team

Extra work done

Although we just change the down pipe, during the work, it was found that the gutter was flowing in the wrong direction. Top Glaze man help to fix the flow slope. Thanks.

1 comment
Good Afternooon Hai & Nyuk, We are glad to hear we were able to locate & fix your gutter leaking issues. Thank you for your feedback. We would like to remind you your Downpipes and Gutters come with a 20 Year Product Guarantee. Thank you for choosing Top Glaze. Top Glaze Team

Thank you

When the tradesmen first came and changed the tiles etc then cleaned the roof, my first thoughts where,”Oh! what a mess” however as the job progressed the guys did a tremendous job of cleaning up after themselves which was a plus. I would like to thank you and your tradesmen for their professionalism from start to finish, the roof looks amazing I have been asked if it was a new roof by neighbours, the job was done in no time and everything was cleaned up when complete. Thank you!!

1 comment
Good afternoon Margaret, Thank you for taking the time to provide us with your feedback. Although a job site can become quite messy Top Glaze Tradesmen are very attentive to cleaning up after themselves. We are pleased to hear you are happy with your Charcoal Cement roof restoration. I will pass the feedback on to your Tradesman Hayden. Top Glaze Team

Couldn't be more pleased with the work.

Our roof looks brand new. Very happy with the outcome & the professional approach to the job. We were kept updated during the process and Top Glaze followed up to ensure we were satisfied with the workmanship.

1 comment
Good Afternoon John, We appreciate your feedback and will pass it on to your Tradesman Matt. We are pleased you are happy with your Tan Cement roof Restoration. We would also like to take this opportunity to remind you that your restoration comes with a 10 year Guarantee. Thanks again for choosing Top Glaze to complete the work on your home. Top Glaze Team

Top Glaze, you did a top quality job

My cement roof tiles had a complete makeover. Top Glaze Roofing Systems took great care to replace the broken tiles before pressure washing and cleaning not only the tiles but also cleaning the guttering. The ridge caps were also rebedded and pointed. The finishing touch was sealing the tiles with sealer glaze which transformed my tired faded roof tiles into gleaming new ones. Matthew was always courteous and professional in his approach when making contact. The jobs were done professionally and courteously as per the quote by Sasha. All debris & rubbish were removed. He also thoughtfully left me with six extra tiles freshly coated as extras. The personnel at the office has been also friendly, courteous and helpful. Thank you to all concerned for a job well done.

1 comment
Good afternoon Elaine Thank you for your feedback. We are happy to hear of your excellent experience with Top Glaze. I will pass on your feedback to your Tradesman Matt and estimator Sacha. Your Dark Charcoal Cement roof Restoration looks fantastic. Top Glaze use premium Australian made roofing products, including our own Trademarked Solar Glaze roof coatings. Thank you for choosing Top Glaze to carry out the works on your home. Top Glaze Team

professional job

Top Glaze carried out the job with courtesy and professionalism. Good to see tradesmen taking pride in their work.
They were also very prompt and helpful with any extra queries we had.

1 comment
Good Afternoon Ronald & Karen, Thank you for choosing Top Glaze to carry out your Cement Restoration and Timberwork repairs on your home. We appreciate your positive feedback. I will pass it on to your tradesmen Matt & Will. The tradesmen were very appreciative of the cold drinks you left out for them. Top Glaze use premium Australian made roofing products. We would like to remind you of your 10year Guarantee so be sure to call us if you have any concerns. Top Glaze Team

Ive now got the best looking roof in the street

New roof looks fabulous .I'm thrilled with the colour choice too. All the staff were very professional and trustworthy and I had no hesitation in granting them unsupervised access to my property

1 comment
Good Afternoon Brett, Thank you for kind feedback. The Rivergum restoration did come up beautifully on your cement tiled roof. I will pass on your feedback to your tradesmen Jim and Craig. We would like to remind you of your 10 year guarantee so be sure to call us with any concerns. Top Glaze Team

Thrilled with the results. As good as new.

We wish to thank Top Glaze for the professional job recently carried out on our roof.
At all times we were kept informed of the process & what to expect. The roof was in a bad condition &
required many tiles to be replaced. This was done, & all the repairs were explained. Our solo worker
was cheerful, approachable, & and happy to explain any queries.
We are delighted with the end result and the clean and tidy way our property was left.
There would be no hesitation to recommend Top Glaze to any one else needing roof restorations.
Many thanks for a job well done. Boardmans East Bentleigh.

1 comment
Good afternoon Bill & Errel, Thank you for your positive feedback. We are pleased to hear of your positive experience throughout the process. Top Glaze has been around for over 30 years and strives to provide our customers with the best possible experience. I will pass on your feedback to your tradesmen Scott & Bryce. A reminder that your work comes with a 10 year Guarantee so please call us with any concerns. Top Glaze Team

Excellent Roof Job

Work was done very efficient. I was told it would be a 5-days work but when the actual work started, more workers were allocated to finish my roof in 2 days.
I’m thinking of getting my gutters clean and protection as well in the near future.

1 comment
Good Afternoon Junko, Thank you for choosing Top Glaze to carry out the clean on your terracotta roof. I will pass the feedback onto your tradesman Jim. Top Glaze would be happy to assist if you would like more information on the Leaf Guard product. We use an Australian made product and not only does Leaf guard keep your gutter free of vermin and leaves, it also extends gutter life. You can call our office on 1800 88 77 98 to arrange someone to discuss this product with you. Thank you for your positive feedback we appreciate it. Top Glaze Team

Good service, proficient at their work

Communications leading up to the roof repair were good. On the day 5 people turned up and the work was completed by lunch time. The area around the house was cleaned before the workmen left.
The only glitch was that the team arrived a day later than agreed. This could have been a big problem since we run a business from home.

1 comment
Good afternoon Bob & Barbara, Thank you for your feedback I will pass it on to your tradesmen Jim & John. Again we apologise for the delay in job start. We have spoken to the tradesmen in the importance of communication. We are pleased you are happy with the end result. Thank you for choosing Top Glaze top carry out your Mushroom cement roof restoration. Top Glaze use premium Australian made roofing products, including our own Trademarked Solar Glaze roof coatings. You can enjoy your new roof knowing that it comes with a 10year material and workmanship Guarantee. Top Glaze Team

A JOB WELL DONE

Firstly I need to thank TOP GLAZE ROOFING SYSTEMS for a professional job on my roofing. The job was to Restore Cement Roof,Demoss,Pressure Clean ,Repoint,Rebed , Seal,Repalces a qty of 350 plus broken tiles Install 2 new spin vents Rebed Scotia Board (also they agreed to clean my pergola with a special type of chemical ,this was free of charge.. I also want to thank Matt for a job well done.He was very clean and very thorough in his workmanship.Thus far I have no issues to recommend Top Glaze to my family and Friends going forward. (by the way they were not the cheapest but worth the money.Thank You TOP GLAZE

1 comment
Good Afternoon Tyrone, Thank you for your feedback we appreciate you choosing Top Glaze to complete the work carried out on your roof. Being a company that has been around for 30 years we take pride and strive to achieve our customers’ expectations. Your terracotta cement roof restoration looks fantastic and we are pleased you are happy with the end result. Top Glaze Team

Great Roof job

Not cheap but a very professional job .Matt was very thorough and went out of his way to give us a great finish .
Well worth the money .
Mick P

1 comment
Good Afternoon Mick, We appreciate your feedback and will pass it on to your Tradesman Matt. Your smokebush cement restoration came up beautifully and we are pleased to hear you too are happy with the end result. Thank you for choosing Top Glaze to carry out the restoration on your roof. Top Glaze Team

Roof looks great! Cooler summers and warmer winters on the way

Thank you to TopGlaze for a lovely job on our roof. Not the cheapest quote by a long way, but we are looking forward to the thermal benefits of the glazing product. There were some glitches and delays in getting the right product on site - so the tradies worked overtime (even Sunday) to catch up! Thanks team.

1 comment
Good Afternoon Elaine, We are pleased to hear you are happy with your Basalt Terracotta roof restoration. We appreciate your feedback and will pass it on to your tradesman Peter. Our Tradesmen take pride in their work and go above and beyond to satisfy our customers. Top Glaze use premium Australian made roofing products, including our own Trademarked Solar Glaze roof coatings. You can enjoy your new roof knowing that it comes with a 10year workmanship Guarantee. Top Glaze Team

Job well done.

I chose Top Glaze again because I was happy with their job on my residential unit. The staff is friendly and I am, hopefully, wishing that this new job will be a good as the first one.

1 comment
Good Afternoon Carolina, Thank you for choosing Top Glaze again to carry out your cement roof restoration on another one your homes. Top Glaze has been serving Melbourne for 30 years and we strive to satisfy and meet our customers’ expectations and we are very pleased that you choose Top Glaze twice to carry out work on your homes. We hope you love your new Charcoal roof and keep in mind it comes with a 10year material and workmanship Guarantee. Thank you for your feedback. We will pass it on to your tradesman Jim and the office staff. Top Glaze Team

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