Avoid this company at all costs !!
A nightmare to deal with. Rude, incompetent, disorganised. Settlement day was delayed due to their incompetence which was extremely stressful. Emails were not answered , phone calls were answered by rude apathetic staff.
Settlement figures were completely wrong . An in all ,from start to finish ,dealing with this company was the most infuriating experience.
LESSON LEARNED !....PAY PEANUTS.....YOU GET MONKEYS .
SAVE YOUR SANITY AND LOOK ELSWHERE!
I cannot recommend enough to avoid this company at all costs. Our experience with Top Gun was infuriating and shockingly disorganised. We had to chase them up nearly on a DAILY basis after constant empty promises of forwarding paperwork, to the point where conditions of our contract had to be pushed back twice (nearly three times)- all because of their laziness and incapability. When we tried to let them know of our dissatisfaction of the service we were paying for, we were passed on to one of the managers - who was simply rude and even more un...helpful and somehow managing to boil my blood even more. There were absolutely no highlights using this service. The main reason for choosing this company was due to the difference in price with the others, however - since they ordered us the wrong search (optional, which we did not request) which costs an extra $400, we ended up paying the same as what we would have if we had went with another company. I will continue to spread the word of our less than favourable experience with this company as I would't wish anyone else to have the same experience as us.
- Verified customer
Top Gun, Top Servise
Settlement of the property went very well, on time and without delays. I been informed when and what I need to supply. Professional people and professional approach
Find out how Top Gun Conveyancing compares to other Conveyancing Services
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- Verified customer
Do not be seduced by their cheap rates!
I had some misgivings about accepting such a cheap quote. Sadly, I learnt that Top Gun were impersonal, unprofessional and inaccurate. They emailed me the draft settlement statement for approval at 6:05 pm, when settlement was due at 10 am the next morning. The figures were wrong. They ignored and did not answer my questions. Their final settlement statement was rubbish. Do not use this company!
Holding up settlement with no timeframe given and horrendous communication!
I am currently purchasing a house from a seller who is represented by Top Gun Conveyancing. Due for settlement today, they contacted my conveyancer to say that it would definitely not be happening today, and could not give an estimation of a future date. This time it was due to their complete ignorance of mortgage discharge papers! Throughout this purchase/sale their communication is worthy of a minus ten. They've failed to returned phone calls or emails to my solicitor and the sales agent on many many occasions, and have failed to keep to cont...ract timeframes due to disorganisation on three counts. When they finally replied to my solicitor they were rude, uneducated and unprofessional, we all could not believe the correspondence had been allowed to leave their office. Buying this house has become one of the most stressful experiences of my life thanks to Top Gun, I would rather set myself on fire than deal with them ever again. Pay more for a better solicitor - it's worth it in every way.
I've been using Top Gun Conveyancing for the purchase of my first unit. The response time back from them is poor - sometimes they don't even respond to my emails. I have to be the one to follow them up with simple requests like please provide me details of who I can contact to arrange as inspection!! Don't think it's that hard to email me a phone number! If it wasn't for the awesome support of the finance agent I'm using I would be so lost in the whole process - Top Gun is not helping at all. I don't mind the cheap no frills service but I think responding to clients emails in a timely manner is just a basic courtesy. Won't be using these guys again!
Only use if you want no service
Absolutely shambolic. No other words. Removed the contract to go with another solicitor after a week with no initial letter (after asking 3 times). Use someone else!!!!
- Verified customer
Absolutely terrible! Do not use them you will regret it.
I recently used this company when conducting the purchase of my property, as this is my first purchase I would have expected some more support. The conveyancer I went through had terrible phone manner and made me feel like she was doing me a favour every time we communicated. It was like pulling teeth! I am so glad that my ordeal with having to deal with that woman is over. Use them at your own risk!
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