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TorFx
4.0 from 117 reviews · View Statistics

Reviews

  • Transparency
    5.0 (1)
  • Rates and Fees
    5.0 (1)
  • Timeliness
    5.0 (1)
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Thadeusz

ThadeuszGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Works well online, works great when there are issues

published

I’ve been using TorFX for the combination of FX rates and fees (or lack thereof). This has worked well even though I wished they’d had an app. The UI on mobile is, well, a bit rough around the edges.

Recently I had to resolve an issue and it was really easy to get hold of someone and she resolved the issue really efficiently.

Transparency
Rates and Fees

Excellent customer service and good rates, one confusing flaw.

published

TorFX says they have joint accounts, turns out they don't. Their idea of a "joint account" is that two people can share the same login details i.e. share a single account. Doh. This was very confusing and wasted quite a bit of time in my scenario of coordinating a series of related transfers between two people in different countries.
Customer service was otherwise great (thanks Natasha). I hope you prevail and get your IT and marketing people to pull their heads out of their fundaments and stop pretending that you have joint accounts, and actually implement them properly (i.e. two separate and distinct logins that can see the same set of contracts and transactions).

  • Verified

Good company to use

published

Had trouble signing in to my account. Had trouble with telephones however once sorted all was excellent service though the rate given was less than Currencies Direct

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  • Verified

Did what they said they would

published

Kept intouch and listened to to what I wanted. Responded when I needed guidance,. Were there to guide me through the process.

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Luke Nelson

Luke Nelson

  • 2 reviews
  • Verified

Easier than i thought

published

Found the whole procsss quite straight forward and also quick.

Chris Broadfoot who handled my enquiry was great and his communication was excellent.

I only knocked one star off because Torfx have spammed me relentlessly with emails since i signed up. Sometimes 2-3 a day and the unsubscribe link isnt working so im stuck with it atm.

2 comments
TorFx
Laura P.TorFx
Luke Nelson
Luke Nelson

Thanks for responding. The emails I cant stop are from a Caroline Dobson. Cheers.

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Rachel Hamlen

Rachel HamlenSydney, NSW

  • 2 reviews
  • Verified

Good service but you need to be personally vigilant

published

Not really any different from any other ForEx outfit; you cannot afford to relinquish your own research and responsibility. Don't trust the alerts system, it did not activate in my case.

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Review collected in partnership with TorFx

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Questions & Answers

Dave H.

Dave H.asked

When sending funds overseas can as a customers view the rates before sending is access through a porthole, and the rates being charged for transfer, regards

2 answers
Matt
Matt

When you send foreign currency overseas you lock in the rates and pay for it before the funds are released. Once you have accepted the locked-in rate, it doesn't change.

Matthew B.
Matthew B.

As Matt said :) This company is awesome. No hassle at all and great rate.

Rosi

Rosiasked

Does TORFX transfer to Indonesia?

No answers
Ms.J

Ms.Jasked

How long the transfer going to receive from Uk to Philippines? Because my husband send me last October 17 suppose to receive october 19 bit until now not yet.. waiting the money to my account.. what Im going to do pls advise Im start to worry.. is that normal to have a delay??

1 answer
TorFx
Laura P.TorFx

Hi, if you ask your husband to give us a call we'll be able to give him an update on the status of his transfer.
Best wishes, TorFX

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