Works well online, works great when there are issues
I’ve been using TorFX for the combination of FX rates and fees (or lack thereof). This has worked well even though I wished they’d had an app. The UI on mobile is, well, a bit rough around the edges.
Recently I had to resolve an issue and it was really easy to get hold of someone and she resolved the issue really efficiently.
Excellent customer service and good rates, one confusing flaw.
TorFX says they have joint accounts, turns out they don't. Their idea of a "joint account" is that two people can share the same login details i.e. share a single account. Doh. This was very confusing and wasted quite a bit of time in my scenario of coordinating a series of related transfers between two people in different countries.
Customer service was otherwise great (thanks Natasha). I hope you prevail and get your IT and marketing people to pull their heads out of their fundaments and stop pretending that you have joint accounts, and actually implement them properly (i.e. two separate and distinct logins that can see the same set of contracts and transactions).
Better options out there
Have used ozforex, xetrade, and torfx. Torfxs rates over the years no longer match xetrades on the currencies I used. Its like since they won the canstar award they now slightly rip you off. Another annoying thing is the need to call them or receive a call when transferring money. Very annoying when you are overseas.
My suggestion use xtetrade
Good company to use
Had trouble signing in to my account. Had trouble with telephones however once sorted all was excellent service though the rate given was less than Currencies Direct
The end result is good. The processes are just a little long and time consuming whereas if you want it asap a bank would probably be faster. But in the end it does save hundreds of dollars so perhaps the wait is worth it.
Would never use again
Was disappointed the company doesn't operate in peso currency .I found the USA party who handled the transaction was extremely slow with absolutely no comunication on position of transaction to the point I will never use again.
Was not upset with Torfx found your staff to be extremely efficient and professional just extremely dissapointed with the transaction and time taken.
Did what they said they would
Kept intouch and listened to to what I wanted. Responded when I needed guidance,. Were there to guide me through the process.
Easier than i thought
Found the whole procsss quite straight forward and also quick.
Chris Broadfoot who handled my enquiry was great and his communication was excellent.
I only knocked one star off because Torfx have spammed me relentlessly with emails since i signed up. Sometimes 2-3 a day and the unsubscribe link isnt working so im stuck with it atm.
Good service but you need to be personally vigilant
Not really any different from any other ForEx outfit; you cannot afford to relinquish your own research and responsibility. Don't trust the alerts system, it did not activate in my case.
NOT AS GOOD AS I HAD EXPECTED
In addition to Torfx I have tried another company.
On a transfer of $15000 Aud to GBP I consistently achieve GBP in excess of 100 with them.
Whom will i choose ?
Questions & Answers
When sending funds overseas can as a customers view the rates before sending is access through a porthole, and the rates being charged for transfer, regards
Does TORFX transfer to Indonesia?
How long the transfer going to receive from Uk to Philippines? Because my husband send me last October 17 suppose to receive october 19 bit until now not yet.. waiting the money to my account.. what Im going to do pls advise Im start to worry.. is that normal to have a delay??
Hi, if you ask your husband to give us a call we'll be able to give him an update on the status of his transfer.
Best wishes, TorFX
Get an answer from our members and TorFx representatives
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