1 photo
TorFx
4.0 from 117 reviews · View Statistics
See the Best Money Transfer Services in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by TorFx

Reviews

  • Transparency
    5.0 (1)
  • Rates and Fees
    5.0 (1)
  • Timeliness
    5.0 (1)
Previous
Next
Thadeusz
ThadeuszGreater Melbourne (Metropolitan), VIC
  • 3 reviews

Works well online, works great when there are issues

published

I’ve been using TorFX for the combination of FX rates and fees (or lack thereof). This has worked well even though I wished they’d had an app. The UI on mobile is, well, a bit rough around the edges.

Recently I had to resolve an issue and it was really easy to get hold of someone and she resolved the issue really efficiently.

Transparency
Rates and Fees

Excellent customer service and good rates, one confusing flaw.

published

TorFX says they have joint accounts, turns out they don't. Their idea of a "joint account" is that two people can share the same login details i.e. share a single account. Doh. This was very confusing and wasted quite a bit of time in my scenario of coordinating a series of related transfers between two people in different countries.
Customer service was otherwise great (thanks Natasha). I hope you prevail and get your IT and marketing people to pull their heads out of their fundaments and stop pretending that you have joint accounts, and actually implement them properly (i.e. two separate and distinct logins that can see the same set of contracts and transactions).

Better options out there

published

Have used ozforex, xetrade, and torfx. Torfxs rates over the years no longer match xetrades on the currencies I used. Its like since they won the canstar award they now slightly rip you off. Another annoying thing is the need to call them or receive a call when transferring money. Very annoying when you are overseas.

My suggestion use xtetrade

TorFx
Laura P.TorFx
Mark
Mark

Appreciate the comment, but in all fairness I shouldnt have to join other companies, to get their rates and then for you to "try to beat them". You should offer the lowest rates before I have to put in that effort.

Money Transfer Services

Find out how TorFx compares to other Money Transfer Services

Know better, choose better.

Compare all
  • Verified

Good company to use

published

Had trouble signing in to my account. Had trouble with telephones however once sorted all was excellent service though the rate given was less than Currencies Direct

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with TorFx

  • Verified

Money transfer

published

The end result is good. The processes are just a little long and time consuming whereas if you want it asap a bank would probably be faster. But in the end it does save hundreds of dollars so perhaps the wait is worth it.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with TorFx

Related Articles

Previous

Best Super Funds in 2020!

A good super fund can make a substanial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the best super funds of 2020!

Wendy Z.
Wendy Z.7 Nov 2019
best-super-funds-in-2020

Best Credit Cards in 2020!

Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the best credit cards this year, as decided by ProductReview.com.au reviewers.

Wendy Z.
Wendy Z.19 Nov 2019
best-credit-cards-in-2020

What Is Peer-To-Peer Lending?

Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you.

Nathan S.
Nathan S.14 Nov 2019
what-is-peer-to-peer-lending
Next
  • Verified

Would never use again

published

Was disappointed the company doesn't operate in peso currency .I found the USA party who handled the transaction was extremely slow with absolutely no comunication on position of transaction to the point I will never use again.
Was not upset with Torfx found your staff to be extremely efficient and professional just extremely dissapointed with the transaction and time taken.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with TorFx

  • Verified

Did what they said they would

published

Kept intouch and listened to to what I wanted. Responded when I needed guidance,. Were there to guide me through the process.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with TorFx

Luke Nelson
Luke Nelson
  • 2 reviews
  • Verified

Easier than i thought

published

Found the whole procsss quite straight forward and also quick.

Chris Broadfoot who handled my enquiry was great and his communication was excellent.

I only knocked one star off because Torfx have spammed me relentlessly with emails since i signed up. Sometimes 2-3 a day and the unsubscribe link isnt working so im stuck with it atm.

TorFx
Laura P.TorFx
Luke Nelson
Luke Nelson

Thanks for responding. The emails I cant stop are from a Caroline Dobson. Cheers.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with TorFx

Rachel Hamlen
Rachel HamlenSydney, NSW
  • 2 reviews
  • Verified

Good service but you need to be personally vigilant

published

Not really any different from any other ForEx outfit; you cannot afford to relinquish your own research and responsibility. Don't trust the alerts system, it did not activate in my case.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with TorFx

Money Transfer Services

Find out how TorFx compares to other Money Transfer Services

Know better, choose better.

Compare all
  • Verified

NOT AS GOOD AS I HAD EXPECTED

published

In addition to Torfx I have tried another company.
.
On a transfer of $15000 Aud to GBP I consistently achieve GBP in excess of 100 with them.
Whom will i choose ?
Thanks

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with TorFx

Questions & Answers

Dave H.
Dave H.asked

When sending funds overseas can as a customers view the rates before sending is access through a porthole, and the rates being charged for transfer, regards

2 answers
Matt
Matt

When you send foreign currency overseas you lock in the rates and pay for it before the funds are released. Once you have accepted the locked-in rate, it doesn't change.

Matthew B.
Matthew B.

As Matt said :) This company is awesome. No hassle at all and great rate.

Rosi
Rosiasked

Does TORFX transfer to Indonesia?

No answers
Ms.J
Ms.Jasked

How long the transfer going to receive from Uk to Philippines? Because my husband send me last October 17 suppose to receive october 19 bit until now not yet.. waiting the money to my account.. what Im going to do pls advise Im start to worry.. is that normal to have a delay??

1 answer
TorFx
Laura P.TorFx

Hi, if you ask your husband to give us a call we'll be able to give him an update on the status of his transfer.
Best wishes, TorFX

See all TorFx questions

Get an answer from our members and TorFx representatives

Other Money Transfer Services

Previous
Next
See all Money Transfer Services

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.