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Very helpful service in the Shepparton store. Prices good. Normally I would shop online but I wasn’t sure what Milwaukee product to buy for the small amount of use it would get. They’re advice was spot on as it was last time
- Verified customer
Loving the new Milwaukee bag
The lady that served me was extremely friendly and helpful right from the moment I walked in the door to the moment I walked out, one of the many reasons why I continue to purchase my tools and equipment from total tools.
- Verified customer
great customer service, well set out store, would recommend to friends and family 110% one very happy customer will be returning in the future or buying online from the store
Best price, with no hassle
I was after Milwaukee power tools - commonly stocked by tool retailers, all at the same price. I phoned around, and Total Tools gave me a no nonsense, significant discount. The ‘other’ big tool retailer wanted a written quote before they would consider any discount - time wasters!
Two warranty experience have both gone pear shaped.
1. Cracked mitre saw fence; 3 months, eventually got the part. All calling around and work done by me.
2. Drill; repaired under warranty. $35 “service charge” got “lost in the system”. Refunded in cash, because “the system” couldn’t hand its own cluster f$!k, after much confusion and phone calls.
N.B. All receipts, photos and bank details A.o.k. at my end.
All good, liked the new location
Very friendly helpful staff, didn’t mind spending my hard earnt there! Will be n my first option when renewing tools, also the offer of a free 8ah battery was a deal maker when choosing where to buy my Milwaukee combo kit.
Screw Sets with DeWalt freebies.
The mag. Ad showed that if I were to purchase a DeWalt Bulk Screw package i’d Get a DeWalt Bit Set included absolutely free. But the branch I went to claimed they sell tools as their core business not screws, so it was a rather waste of a trip for me. I am disappointed and probably will not frequent that store again unless some other special I want comes available at the right price.
Wide range of everything you need to do any type of work whether it’s at home or on site every range of products from all well known companies for the handyman or professional
The reviewer stated that an incentive was offered for this review
Had to grab a new airline for the garage, bought some tape on special as well. Also browsed some gen sets as we live rural and have power outages sometimes.Chaps at the Port Macquarie store were very helpfull and pointed out some key features to look for. Still haven't bought one but now have a better idea of which unit to get.
A blokes version of heaven
Excellent range of Makita. Also the staff are very knowledgeable and helped get best value for money. Many different options for combining two products for a better discount. Even the wife loved it.
Bought tti torx socket set. Explained to staff member that I was using them to work on a Harley Davidson and that I had been told from a friend that they weren’t strong enough.
Staff member said they would be fine.
So I purchased on staff members advise as he would know better than my friend.
I went home and tried to use the t40 bit and it just twisted.
Exactly what my friend said would happen.
Great customer service with knowledge of tools for tradies and what they want.
After banging heads at Bunnings who claim they price match and didn't or wouldn't even attempt to price match or even consider a deal, just fed me more excuses than sand grains in the desert and with an attitude of an ally cat. Off to Total Tools at Fyshwick, purchased 2 Paslode nail guns got a great deal with great customer service from Chris, who had the knowledge required to do a great deal for myself and a sale for Total Tools, after showing him the other stores deal Chris said straight away let me see what I can do. Unlike the Total Fools ...at the Bunnings Airport Canberra who lost a sale on 2 Paslode nails guns (that has them in stock as a kit at Mittagong store and in stock separately in store at Airport Store Canberra, but would sell the 2 as a package same same different to the manager, (Bunnings Airport had in stock the exact same Paslode guns I was after and showed the staff the price from another store and I eventually purchased at Total Tools Fyshwick) Bunnings also lost sale on about $470.00 in timber, about $450.00 in Gun nails, screws, bolts and a garden shed around $1400.00 all because the couldn't do a sale on a Paslode Framing Gun and Paslode Fixing Gun together (because they wouldn't price match).... kept say they are different not identical after 30 odd years as a builder I think I can tell what a Paslode nail gun is and what one I'm after.... Thank You Chris at Total Tools Fyshwick ACT, great customer and knowledge on the tools and thanks for the deal.
All the tools you need in one shop
Great service from store personnel who know what tradesman want. Helpful, quick and knowledgeable. I can get what I want and get back to work. The fact they keep all my transactions on file makes tax time a breeze.
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