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Total Tools

Total Tools (page 2 of 187)

Online store and Physical store
4.6 from 3,738 reviews

Excellent

Great customer service,punctual,went above and beyond to find the tool/equipment I required for today’s job. The manger of the store is always helpful,we buy 95% of our tools from his shop,no gets cranky if my 5 kids are touching things,which I appreciate

Customer Service
Return Claim MadeNo
Store LocationIpswich

Store was closed before advertised time on the web

Rang 2 Northern suburbs stores Epping &Preston for an inquiry on Sunday at 3.45 pm web site says its open till 4 all i got was a msg saying i have rang out of office hours. Oh well i suppose il go else where poor service.

Product Quality
Return Claim MadeNo

Awesome customer experience

Entered shop, welcomed.
Asked for item, customer service was exceptional, picked item for me, made sure fit item and discussed upcoming special events!! Simply awesome and why I keep coming back!!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMelton

great service

Great service in this store, the staff are always friendly and welcome you when you first enter.
The staff always ask if you need assistance and will proceeded with you if you require help.
All round a good experience.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationGregory Hills

Rudeness and inappropriate language

Was rude asked to return an item as it was poor quality and broken, got told that I had no receipt of packaging I'm f$%ked by the bloke with long grey hair, I responded with I am a member all my receipts should be online, it was very inappropriate and disrespectful

Product Quality
Customer Service
Return Claim MadeYes
Store LocationMoorabbin

Exceptional customer service

Pleasure to deal with ,extremely customer focused and very good communication skills , explained ordering process and anticipated delivery date which was accurate ,and contacted me as soon as the order arrived ,pleasant and attentive at all times

Return Claim MadeNo
Store LocationPort macquarie

Great service, can't be faulted.

Great staff who are willing to help you find what you need. Always cheerful. Never had a problem finding what I am looking for as the store is easy to browse.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationRockingham

Great

Great service great price all friendly staff shop layout perfect no question to hard easy parking wide rang of goods great wheel chair friendly easy to order products that are not in store

Product Quality
Customer Service
Return Claim MadeNo
Store LocationNorth lakes

Excellent service

Great advice and range, helpful staff with real world experience and the right ideas to fulfill my tool requirements. Lots of accessories to complement the tools available in well trusted brands

Product Quality
Customer Service
Return Claim MadeNo
Store LocationElizabeth

Perfect! Making my job easier

Boys at Total Tools Preston were Fantasic ! Sales Rep for Milwaukee done a good job talking me into the next gen m12 impact driver, honestly best purchase I’ve done it’s light and strong which makes it easier for me to carry around

Product Quality
Customer Service
Return Claim MadeNo
Store LocationPreston

They are 'Total Tools'

Their salesmanship of making you feel so comfortable with your tool in hand. How powerful, versitile and the staying power for a full on day. The impact that'll it have in your life, beggars belief. Makes you proud of your tool

Product Quality
Customer Service
Return Claim MadeNo
Store LocationGosford Total Tools

Called to check out new store

Plenty of choice of trade quality tools. Product knowledge was a little under done. I’m sure with time experience will build confidence and knowledge. Incentives were not appealing. Location is great.

Return Claim MadeNo
Store LocationTotness

Fantastic item

Service was fantastic people very helpful went the extra mile to help you nice clean shop to walk around nice wide aisles couldn’t ask for much more . Love the colour of the big building it was very easy to find .


Customer Service

Guys in the store are helpful, they greet you as you walk in, and ask if you need help with anything. When asked their knowledge of the store and items is great, no question is to hard for them. Never had a problem shopping at Total Tools, no matter which store.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationEast Brisbane

great service

very helpful staff and great range of products. I'm very happy with the michigan welder i purchased and the staff were very helpful and knowledgeable about all of there products.

Product Quality
Customer Service
Return Claim MadeNo
Store Locationlonsdale

Product knowledge

The Staff were a little unsure of the product and the registration process, process took a little too long in my opinion.
Otherwise the store has great range of tools and accessibility is great

Product Quality
Customer Service
Return Claim MadeNo
Store LocationTamworth

Good service

Great service with great knowledge. Greta selection of tools as always. Had no problem finding the part to order and ordered the next day which was said. Will shop there more often

Product Quality
Customer Service
Return Claim MadeNo
Store LocationArundel

Lolly shop

I only needed an angle finder for my table saw,but spent an hour just looking around.Plenty of help offered.Staff very friendly.Place is well laid out,and things are easy to find.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationPakenham

Great customer service

Answered all my questions and quickly retrieved my good from the back room. Helped me load my table saw into the back of the car. A1. Thanks for the hard work guys.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationGregory hills

Absolute best experience

Awesome service. Never felt so valued as Customer. Great prices, great products and great experience. Would highly recommend paying a visit to this beautiful store. Next time you need to go to bindings, go here instead.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationTotal Tools Port Macquarie

Page 2 of 187

Questions & Answers

Hi I submitted a negative review for Total Tools yesterday and it appears to be still pending approval while a glowing review was published this morning. What is happening?
5 answers
Hi, There is no approval process from our side - it might be a Productreview.com.au process. Thanksmaybe they didn't write 25 or more words.Sometimes it takes days for the staff to review and publish and let's not forget weekends

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