Great customer service,punctual,went above and beyond to find the tool/equipment I required for today’s job. The manger of the store is always helpful,we buy 95% of our tools from his shop,no gets cranky if my 5 kids are touching things,which I appreciate
Store was closed before advertised time on the web
Rang 2 Northern suburbs stores Epping &Preston for an inquiry on Sunday at 3.45 pm web site says its open till 4 all i got was a msg saying i have rang out of office hours. Oh well i suppose il go else where poor service.
Awesome customer experience
Entered shop, welcomed.
Asked for item, customer service was exceptional, picked item for me, made sure fit item and discussed upcoming special events!! Simply awesome and why I keep coming back!!
Great service in this store, the staff are always friendly and welcome you when you first enter.
The staff always ask if you need assistance and will proceeded with you if you require help.
All round a good experience.
Rudeness and inappropriate language
Was rude asked to return an item as it was poor quality and broken, got told that I had no receipt of packaging I'm f$%ked by the bloke with long grey hair, I responded with I am a member all my receipts should be online, it was very inappropriate and disrespectful
Kendall mens shed
Exceptional customer service
Pleasure to deal with ,extremely customer focused and very good communication skills , explained ordering process and anticipated delivery date which was accurate ,and contacted me as soon as the order arrived ,pleasant and attentive at all times
Great service, can't be faulted.
Great staff who are willing to help you find what you need. Always cheerful. Never had a problem finding what I am looking for as the store is easy to browse.
Great service great price all friendly staff shop layout perfect no question to hard easy parking wide rang of goods great wheel chair friendly easy to order products that are not in store
Great advice and range, helpful staff with real world experience and the right ideas to fulfill my tool requirements. Lots of accessories to complement the tools available in well trusted brands
Perfect! Making my job easier
Boys at Total Tools Preston were Fantasic ! Sales Rep for Milwaukee done a good job talking me into the next gen m12 impact driver, honestly best purchase I’ve done it’s light and strong which makes it easier for me to carry around
They are 'Total Tools'
Their salesmanship of making you feel so comfortable with your tool in hand. How powerful, versitile and the staying power for a full on day. The impact that'll it have in your life, beggars belief. Makes you proud of your tool
Called to check out new store
Plenty of choice of trade quality tools. Product knowledge was a little under done. I’m sure with time experience will build confidence and knowledge. Incentives were not appealing. Location is great.
Service was fantastic people very helpful went the extra mile to help you nice clean shop to walk around nice wide aisles couldn’t ask for much more . Love the colour of the big building it was very easy to find .
Guys in the store are helpful, they greet you as you walk in, and ask if you need help with anything. When asked their knowledge of the store and items is great, no question is to hard for them. Never had a problem shopping at Total Tools, no matter which store.
very helpful staff and great range of products. I'm very happy with the michigan welder i purchased and the staff were very helpful and knowledgeable about all of there products.
The Staff were a little unsure of the product and the registration process, process took a little too long in my opinion.
Otherwise the store has great range of tools and accessibility is great
Great service with great knowledge. Greta selection of tools as always. Had no problem finding the part to order and ordered the next day which was said. Will shop there more often
I only needed an angle finder for my table saw,but spent an hour just looking around.Plenty of help offered.Staff very friendly.Place is well laid out,and things are easy to find.
Great customer service
Answered all my questions and quickly retrieved my good from the back room. Helped me load my table saw into the back of the car. A1. Thanks for the hard work guys.
Absolute best experience
Awesome service. Never felt so valued as Customer. Great prices, great products and great experience. Would highly recommend paying a visit to this beautiful store. Next time you need to go to bindings, go here instead.