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Total Tools

Total Tools (page 2 of 227)

Online store and Physical store
4.6 from 4,521 reviews

See the Best Hardware Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
3,286
4 star
831
3 star
198
2 star
85
1 star
121

Andy

AndySouth East Queensland, QLD

Needed tools

published

Great help in explaining use of tools. Turned out the guy I was talking to was an ex tradie in the job I was doing, so hit the jackpot really

Product Quality
Customer Service
Return Claim MadeNo
Store LocationAcacia ridge
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TheFixer

TheFixerAU

  • 2 reviews

Excellent service, Michael is always there ready to advice and help

published

Excellent service, Michael is always willing to help and provide useful advice. the Shop is well organised with prices clearly displayed.
The requirement to write minimum 30 words is too long.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCastle Hill
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Mans paradise!

published

Personal friendly service by people that know their stuff and genuinely want to help you. The range of gear is phenomenal and of high quality. A great store at My Barker, with easy parking.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMt Barker SA
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John n.

John n.South East Queensland, QLD

thanks guys

published

welding wire for my MIG Thanks for the great service and friendly staff good experience all round .Beenleigh shop rocks.
hope to see you all soon when I need tools ans supply s .

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBEENLEIGH
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Doc

DocGreater Melbourne (Metropolitan), VIC

Looking for a cordless angle grinder.

published

Purchased the recommended Angle Grinder. Very happy with performance and extremely happy with price. At least 30% less than other stores and can with a charger and battery.
Much better service than "B" warehouse.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationTotal Tools Thomastown
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Colin

ColinPerth, WA

Excellent customer service

published

went in looking for some unique parts for a belt sander, in a bit of a rush and spoke to a team member and he guided me to the correct location and had a good discussion about the parts and the whole visit was 5 minutes, would've loved to spend more time.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationO' Connor
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No thank you

No thank youNorth Queensland, QLD

It is doing the job. Blades however do not last.

published

I could have spent twice as much but at seventy five I could not see the value. This thicknesser should last me out. I do need to make several passes to get the required effect

Product Quality
Customer Service
Return Claim MadeNo
Store LocationTownsville Domain
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Rodg'

Rodg'Sydney, NSW

Prompt service; excellent advise; fantastic product.

published

Walked in and presented myself at the counter. I was served as quickly as possible. The fella listened to me and gave me a highly informed answer. He then led me to the product and I made my purchase there and then. Thanks gentlemen!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationPenrith
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Great customer service

published

Staff made a huge effort to to find a nearby store with the clearance items I was after. When none could be found they discounted other items similar to the original

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBeenleigh
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Exceptional customer service and knowledge

published

Walked into the store with no idea exactly what I wanted or which brand would be best to go with but the team there knew it all and helped me on the right path, great pricing too

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBunbury 6230
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Ric Walne

Ric WalnePerth, WA

Top service

published

The service was great from the moment of my arrival, very knowledgeable and helpful. I was able to find everything I requested and as a first time customer was led through the system with ease

Product Quality
Customer Service
Return Claim MadeNo
Store LocationGreat Eastern Hwy Midland
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Phil N.

Phil N.Perth, WA

Great products and service

published

Extensive range of products and helpful staff improved my purchase. There is a good incentive scheme which gives bonuses for purchases. I will definitely be returning, and would recommend Total tools to anyone looking for tools.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationO'Connor
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Andrew Searles

Andrew SearlesGreater Melbourne (Metropolitan), VIC

Great deal, help service an excellent personal interactions

published

When i rung total tools on the 06/10/2019 I got Arthur answer the phone, he confirmed my enquirers and and 15 minutes i was in your Epping store. My experience in the store was also excellent and i made additional purchases on top of what I called about.
Between Damien, Auther, Rob and others my experience was excellent and i came away very happy and will be back again soon. Great service, great advice and excellent customer service.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationEpping
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Good experience

published

Very willing to help with any question in store and point you in right direction and great pricing and have large range of tooling and offer good redemption deals on sidchrome and Milwaukee

Product Quality
Customer Service
Store LocationWarnsbay
Evan J Mandry

Evan J MandrySouth West, WA

REplacing stolen kit. Need it to domy job.

published

Busy shop looks like its been bought up to new display. Great variety of tools. Good location and plenty of parking. Very helpful staff. Would be nice to keep my points a bit longer.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationJOodalup
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Average service

published

Delivery was delayed as they were waiting for stock of some small items in my order. Still arrived without them included.
Went in store to exchange one of the larger items, had no troubles doing so.
The in store stock was vastly different to what was said to be stocked online, but still managed to find most of what I was after.

Product Quality
Shipping

Kate

KateCentral, SA

Click and collect was easy

published

Ive worked in retail for 10+ years and have to say that my experience of click and collect was fast and easy. Love that you can use zip pay and the staff at the Elizabeth, SA, store were so polite and friendly both on the phone and in person .

Product Quality
Return Claim MadeNo

cas

casSydney, NSW

  • 3 reviews

Not to bad

published

Got a DeWalt DCB132X2-XE 18V-54V Flexvolt Battery Dual Port Charger & 9.0Ah Batteries DCB547-XE she loves it knowing it 2 and it came with two battery and it didn't cost her a thing..

Product Quality
Customer Service
Return Claim MadeNo
Store LocationLansvle
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The reviewer stated that an incentive was offered for this review


Great choice of brands and products to view and compare.

published

I have mostly Makita cordless powertools, so went to your store for the "Mac cash" sale. I find it quite frustrating that the combo deals offered never have the combination of tools that I need. It would be great if the customer could tell the salesperson which tools they wish to purchase, and then put a combo deal together at the store. I would certainly buy more tools if this was the case. From what I see, the sales people also get frustrated not being able to supply what the customer wants. I have found all the sales personel to be very friendly, knowledgeable and professional.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationO'Connor. WA.
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GrayH

GrayHPerth, WA

  • 2 reviews

Ok not great

published

tools I got were display ones as they couldn’t find the new ones. I got home and one tool didn’t work so joe I must return it. Not so happy with this as it is Scania hand as it was floor stock

Product Quality
Customer Service
Return Claim MadeNo
Store LocationKewdale
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Page 2 of 227

Questions & Answers

Powerless

Powerlessasked

Hi I submitted a negative review for Total Tools yesterday and it appears to be still pending approval while a glowing review was published this morning. What is happening?

6 answers
Total Tools
Total ToolsTotal Tools

Hi,

There is no approval process from our side - it might be a Productreview.com.au process.

Thanks

Pete
Pete

maybe they didn't write 25 or more words.

brian
brian

Sometimes it takes days for the staff to review and publish and let's not forget weekends


Get an answer from our members and Total Tools representatives

Details

Total Tools Physical store

Total Tools Physical store

1,464 reviews
Total Tools Online store

Total Tools Online store

38 reviews
CategoryPhysical Shops and Hardware ShopsOnline Shops and Hardware Shops

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