Good product knowledge
There were two different types of products available,to look at they both looked exactly the same, the team members explained the difference in detail what was the difference between the two before selecting the one that was the most practical
The shop has everything and more that you require, great superstore
Friendly and helpful service by all staff members. A big range of quality tools and equipment that it would be unlikely to not find what you need to do any trade job around the home or work
had What I Wanted and new where it was
I looked online to see if Total Tools Midland had what I needed , they did so I went in and I asked the guy in the shop for a particular product , he took me straight to it and it was in stock. Happy Days
store was clean and tidy easy to locate tool needed staff helpful and polite. parking was right at the door and door was opened by staff member for me thanks
Staff member very helpful not pushy at all. Knew the product and processed the transaction efficiently.
Nothing else to say just padding it out to satisfy your machine, blah, blah, blah
Great product absolutely stoked with my new Milwaukee 5 piece kit
Total tools Derwent Park you blokes are legends. Thanks heaps for the easy, no problem shopping. Love my new Milwaukee 5 piece kit already. Will definitely be back for more.
Was a shame I drove an hour and a half but was out of stock but I did get a decent burger whilst in the area and I bought some cheap rods in the shop aswell
We went in for a compressor and accessories. One of the staff members was directed to help us. He was extremely knowledgeable and friendly. We were offered on-going support and visits by representatives should we wish it. Thanks Total Tools.
Professional service. Lots of stock and easy access to all items. No clutter, I have found on the occasions I visited your store the presentation of the staff is very good.
Texcon pty ltd
Great service at my barker store
They are very friendly and helpful and will definitely go back when I need more tools and will be telling people of my experience there thanks for your great work
Very sensitive device, picks up internal sounds very accurately. Perfect for motorcycle use. Allowed me to track down a noise coming from the injectors rather than from the DOHC gear. Could listen to the cam chain and other internal mechanisms.
Good gear locally available
I needed a 1/4” drive torque wrench of good quality and found it easily via Total Tools website. The staff knew what they were talking about, it was a quick and easy purchase.
Great customer service and product
I was looking for a replacement chuck for a Milwaukee battery drill. I had visited a few other tool shops before Total Tools, not only was the product not available in store but the service was terrible. Total Tools had the part I needed and very good service from the guys in store. I’ll be giving them my business from now on.
Great place for everything
Grat customer service quick and easy really polite will be going back many time its a one stop blokes shop everything you need in one shop and well set out
I wanted a better gauge to use when i checked the Tyre pressure on our cars, I spoke to Issy, on the phone, described what I was looking for, he gave me a few options. I came down to he kind of knew it was me and asked what I was looking for when I told him we looked at the options, and I purchased the one that best suited my needs. I would advise anyone wanting this kind of service to come when the store is not busy. I am not a tradie so being able to discuss is important to me. Terry
Had excellent product knowledge and products in stock. Was surprised to find that in our local store and staff were very professional and helpful. Would recommend to other trades and companies.
Brought a Milwaukee Packout modular toolbox. One of the packages on offer had the main large box, the smaller box and the segmented addition. A reasonably priced package, cleverly put together and very handy. Highly recommended.
Sorry, your items are unavailable.
Two orders in a row now they have allowed me to purchase products, accepted my money, and then contacted me days later to tell me that some products are unavailable at my store. I did not choose click and collect, I bought from an online store and chose delivery. As far as I'm concerned, it doesn't matter what items my local store has, you just have to source the products from other stores. These issues add days to the process, as there support staff take days to reply to emails. Don't order online from them, go in the store so you can actually make sure they have stock.
All round good experience again
Whilst it took a little time to be served I was happy to wonder the isle looking at the impressive range of tooling available. And after being served that staff were patient, attentive and knowledgeable.
Another great experience from Total Tools Joondalup
Always have the tools I am after with great prices and great service. If they haven’t got it they will get it in for me as soon as possible. Pleasure to do business with.
Questions & Answers
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