?
? !
2 photos
TotalSpan

TotalSpan

4.6 from 261 reviews · View Statistics

Reviews

  • Product Quality
    1.0 (2)
  • Return Claim MadeYes (0) · No (2)
  • Customer Service
    1.0 (2)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
Paul
PaulSouth East Queensland, QLD

Still fighting for council approval after 12 months

published
  • Thumbnail
Product Quality
Customer Service

TotalSham

published
Product Quality
Customer Service
Pike
PikeBNE
  • 14 reviews
  • 4 likes

TotalSpan Capalaba: Arrogant. Failed to provide a quote

published

We had [Name Removed] (TotalSpan Capalaba) visiting our property mid-Dec 2018 with an intention to inspect the site and provide a quote for a single carport. We've given clear criteria what we wanted (as to any other contractor on that matter) but got treated like untermensch receiving '...it'll cost you $10k you know' upfront from [Name Removed] who displayed such arrogance and condescending attitude during his visit, we were astounded that a sales rep like this could be employed by the company. We we promised to be supplied with a quote which was never provided. Needless to say, had 2 other local reputable carport builders visiting the site and quoting exactly 1/2 the price of TotalSpan Capalaba. Never looked at these clowns again.

Garden Shops

Find out how TotalSpan compares to other Garden Shops

Know better, choose better.

Compare all
Riss
RissCanberra

Totalspan Canberra

published
Sharlene
SharleneBrisbane
  • 2 reviews

Horrid eyesore

published

We went with totalspan Logan. Never again would I use this company. He says one thing and changes it later. Now we have one huge eyesore of a carport at the front of our house that isn’t what we picked out with the cut cost trimmings they used. If I wanted all galvanised I would of asked for that. Do not use totalspan Logan if you want a nice looking carport. And watch when the cleaner comes as they went in my backyard uninvited and broke plants in my garden as the owner of the company wanted the downpipes that we paid for to re sell.

Total Span - Total Rubbish

published

Quality and Service both poor.
12 months after build still unfixed problems. Had to get someone else to fix them.
They do not deliver what they promise.
Excuses like It is normal for garage doors not to open or close properly !
Workmanship - cut corners to save <$5
Do not use them.

SLL
SLLSouth East Queensland, QLD
  • 9 reviews
  • 4 likes

Extremely Lazy

published

They thought that they were the only shed builders in Brisbane. Asked for quote, they just sent some standard one in and than called to push for sales. Sorry you lost a big business already.

Jay Man
Jay ManFar North Queensland, QLD
  • 6 reviews
  • 8 likes

At least they got the colour right.

published

Multiple no call no shows for delivery resulted in huge losses of having to pay builders that were on site and couldn't work. Kit arrived and was missing fundamental parts. Response from Totalspan was "Unfortunately its not a perfect world". Seriously?! Will never use again and already have deterred a dozen or so people in 2 days from using them. Tens of thousands in revenue lost in a few days. All because they wouldn't go above and beyond to resolve something that was their fault. Seems to be the short sighted attitude in most companies nowadays. Shame.

  • Verified

Don't buy from total span bundamba beware

published
Garden Shops

Find out how TotalSpan compares to other Garden Shops

Know better, choose better.

Compare all

TotalSpan Canberra Runaway

published

3 Months till it was put into council, Every excuse under the sun as to why, Blaming his staff etc. Continual mistakes and problems when they did start, 2 Days after it was erected the front beam started to collapsed and they had to put a temporary support under the front to prevent total failure. another 2 mouths before it was rectified. Owner accepted no responsibility. Very poor service & product.

Peter
PeterCanberra
  • Verified

Run Away!!!

published
Ryan
RyanBrisbane

Poor product Poor after service

published
TLG
TLGBrisbane

No customer service

published

Dealing with Totalspan Morayfield (same owners for Strathpine) has been the most disgusting service I've ever dealt with. No communication, has taken over 5 weeks to build a shed which could have been completed within 1 week. Subcontractors work less then 4hours a day. Arrive at 7am & have packed up & left by 11am on the days they decided to show up. Totalspan take no responsibility and have shown their serious lack of business ethics in any way. Passing blame to others, not responding to formal written complaints, rude disgusting attitude & not willing to help with anything. Will never recommend this franchise ever again and I will go out of my way to deter anyone I know from ever using them!

Totalspan Nerang

published

We signed up with Totalspan in Nerang because they promised to have our shed ready within a specific time frame, this was the deal breaker.
Once signed there was limited communication, it was not finished on time as promised, invoices had to be paid beforehand, they ran 6-8 weeks late with no apologies ever.
The owner is a bad communicator (a rather nice word for being rude and ignoring us).
No, we cannot recommend them at all!

Chris
Chris
  • 2 reviews
  • 1 like

Stay clear of these guys

published
Garden Shops

Find out how TotalSpan compares to other Garden Shops

Know better, choose better.

Compare all
Page 1 of 2
See all TotalSpan reviews

Questions & Answers

p4r4m31c1um
p4r4m31c1umasked

How much roughly to install a double carport (gable and/or skilion roof)?

1 answer
Fired Up
Fired Up

Contact them directly rather than asking the public

Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.