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Stay well clear!
(1) I dealt with Nick Baker (Adelaide western region)
(2) Asked for a quote, never got one, said he was too busy to come out anyways
(3) Got a quote for another job later and he never turned up. We had a time scheduled, I left work early and he never showed. No text message, no email, no phone call, ever. No apology whatsoever, just no communication.
WORST customer service I have probably ever experienced. His quote came in at $325. After he did a no-show I went to another company who were extremely professional, arrived on time, communicated brilliantly and did a fantastic job for only $198.
I really dodged a bullet with this guy. Thank goodness he never came out and did my car.
Can't recommend enough!! Had Bill P. from North Brisbane area do some work on my partner's car... and the result was flawless. He took his time and cleaned up after. Would book him again.
Avoid at all costs
Simply terrible. Some of scratches look like they were touched up with a large paint brush. They did some unauthorised spray work which left an ugly orange peel texture at eye level. The $100 headlight restoration lasted about 4 weeks. $750 left me worse off than when I started. Refused to provide me with invoice after- illegal.
Terrible Customer Service | Canberra
The local guy in Canberra needs to undertake some form of customer service training. He wasted 5 weeks of my time.
Early April I sent in a request for a quote. He called me and came out to look at the job. He quoted me on the spot and said he was under the pump but could come out in two weeks time (to which I agreed). This was on 4 April 2019. 5 weeks later (9 May 2019) and after several attempts of trying to get a hold of him, I had enough and lodged a complaint with head office. The owner of the company called immediately and was actually ...a nice guy. He said he’d look into it. That afternoon (surprise surprise) the local guy called and was like I’m sorry about what happened..... however I’m really busy (again surprise surprise) and can book you in for 30 May. My response - thank you but no thank you. You have wasted enough of my time!!!! I’ve since called another company and they’ve (so far) been exceptional.
Had my doubts at the beginning, not used to mobile services. But I had ChrisH from Ferntree, quote was easy to set up sent him a few photos in the morning booked in for that afternoon and he was done in no time. Had wheel touched up, the only complaint is now the wheel Chris had done looks way better than the rest.
If you're in the eastern area get Chris cant go wrong
Efficiency and perfect
Did some work on the VW, perfect work and awesome customer service. Loved there attention to detail and the car looked amazing. They we're prompt in there arrival. Thanks Craig
Rude and unprofessional, judging by there poor reviews it looks like a dodged a bullet.
Very sarcastic when trying to make a booking.
I had a the pleasure of meeting Ken who services norther suburbs. Ken did an amazing job filling the holes on my bumper bar and re-spraying to make it look as new! Ken takes pride in his work, is very professorial, attention to detail and a great guy to deal with. I highly recommend Ken.
This is perfect
Today Trevor comes to fix my car,wondful job,nice guy,I am so happy.You can tell this man takes pride in his work, hes super friendly and I would definitely recommend him to anyone. Thank you again
Ayhan from the Melbourne City area did a fantastic job with repairing the bonett that had paint scuffs on it, he went out of his way to do the job with a few hours of calling him, i cant recomend his service and expertise highly enough!!
I had Trevor out from "Touch up guys" out today to fix up a scrape on my car. His work is immaculate; he arrived early and had my car looking brand new in no time. You can tell this man takes pride in his work, hes super friendly and I would definitely recommend him to anyone. Thank you again Trevor; you re a legend.
Bumper suffered a terrible dent from a hit and run incident. Ayhan from Touch Up Guys Melbourne was wonderful - he patiently explained the different options and gave a realistic + reliable quotation. Not only was the workmanship great, he also kindly helped make sure I had my car in time for work. Also got my car back all shiny and clean. Couldn't have asked for a better experience. This'll definitely be my first port of call in future!
Amazing job from Touch Up Guys Melbourne!
I had a large scratch on the bumper but after Ayhan from Touch Up Guys Melbourne finished it looked brand new! My car is fairly old and the colour difference due to age and fading isn't even noticeable he did that great of a job at colour matching. From coming to my work to have a look at the damage, to messaging me once he had finished to make sure I could have a look at it and I was happy Ayhan took pride in his work, and his level of professionalism and attention to detail is outstanding. I couldn't recommend him highly enough to my friends and family.
- Verified customer
Azami CX9 2018 with scratch and dent repaired to original condition
I had dents and scratches on my 2018 cx9 and Ayhan matched the colour and repaired the dents and the plastic cover above the tyres. He is a perfectionist and takes pride in his work. It is undetectable and looked like it is straight out of the showroom.
Do not make an appointment with Chris in Melbourne
I can't speak about the quality of work that it seems many of you have experienced this time. I have used this company in the past and had great results. This time ? Appointment made last week. I took the day off. Its a beautiful spring day. No show. He finally rang two hours and ten mins after our set appointment...lunch time of course. Excuse: I did not have my phone with me. BAD EXPERIENCE, LACK OF COMMON COURTESY AND A FAILURE TO DELIVER.
Called Edgar out twice in 2weeks when my car was hit in a car park.He did excellent work and was friendly and cheerful.Very pleased.
Bad Customer Service
I would not recommend them as he did not come out to do a quote in the arranged 1 hr time that was booked, He sent a message at the last minute to say he'd be there in a half hour & still didn't show. I phoned the next day & got a message that he'd call me back but that hasn't happened either.
Convenience, results and value for money
I managed to give the outside of my house a little nudge with spectacular results on both the house and car. For a few hundred dollars Perry went to work on the damaged car, and quickly restored two vehicles on a cold Canberra morning. Both cars have metallic or pearl effect paint and I am very happy with the outcomes. The car that hit the house got sprayed, while the other got a cheaper brush up, including treating some stone chips that were getting rusty. Perry is a true professional in every way and saved me from attempting a DIY; also saved me from an insurance claim. This is one business card that I will keep.
Excellent repair and customer service
We used Ayhan from Melbourne Touch Up Guys. We were not only impressed with his work, but also his professional approach. He takes great pride in his work, the car looks amazing, like new, and the colour match is perfect. From the time of our first contact his communication was excellent, and it was a pleasure to deal with him, from quotation to the finished article. We have no hesitation in recommending Ayhan should you require a showroom finish from a great guy.
GREG from TOUCH UP GUYS BENDIGO VIC 3550
“Greg” from Bendigo has been a colossal waste of time. Doesn’t answer his phone, then takes days to return a phone call then makes a time with me then failed to show up and send a text more than an hour after the time he told me to be home. Absolute waste of time and money! His office is one suburb away!!!!!!
Questions & Answers
Small dent in rear R H door of 45 year old citroen. How soon and how much . In Melbourne.
Hi I would like to know how you are able to paint bumpers at the side of the road as I though it was not allowed and are your guys qualified?? Thankyou
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