Reviewer Photos & Videos
Got a repair done from one of the franchises and the attached pictures display the "panel shop like repair" the company claims. Upon contacting the franchise regarding the paint chipping, I was told the paint peel-off is a result of a stone hitting the repaired area after the repair was carried out during normal car driving and was not the result of shoddy repairjob.
I can only imagine the preciseness and the size of stone hitting the repair. It was small enough and light enough only to chip the paint and not leave the smallest dent.
Please beware when booking someone from this company.
Will James from touch up guys in Joondalup damaged my brand new car tyre and ran away
I own a brand new car. I had a minor scratch on a wheel rim. I contacted Will James from Touch up guys in Joondalup Perth. He said rim will be perfectly fixed and will be as new. When he came to my place, he did a very poor job and didn’t fix the scratches as promised. Instead he damaged the brand new 20” run-flat tyre with his tool. The side wall of the tyre has cuts which are 20-30cm long and 3-4mm deep. When I complain Will about the damage he argued tyre is absolutely fine and ran away.
The new tyre is $500-600 in price. A police complain ...has been lodged against Will James and Touch up guys. And the complain will be prosecuted in the court for damaging personal property and running away. If you are reading this then please don’t hire Will James and don’t do business with Touch up guys. He is a fraud and cheater.
No communication + no service = no business
Received quote mid September but was offered next appointment 4 weeks later. Phoned to confirm appointment the day before but was told provider had intended to phone me that night to advise he could not be there for 9am the next day due to backlog from wet weather. My job was rebooked for the same day a week later. I waited for that day and appointed time but he did not come . Phoned 1.5 hrs beyond scheduled time to request return phone call to advise expected arrival time. At 3hours after scheduled time and 5 weeks after booking I have no return call and no show of provider.
If you live in Canberra Do Not use this company. It does not deserve your business!
I sent pics to [name removed] at Touch Up Five Dock he said $330 for a no2 repair or $660 for 1 - I took 1 .I put the car on the slab and accidentally went over the edge. 20 mins later [name removed] rang and said I'd scraped one of the guards but he'd still do the no1 job for $660. I said I'd make it $700 he said ok. The car looked fine when I picked it up and I gave him $750 because he'd had to do a bit more work. He was very happy. He told me not to wash it for a few days. It still hasn't been washed. A few days later a 10 inch crack open...ed up on the right guard. I sent [name removed] a pic of the crack and left a message on his phone asking him to contact me to arrange a suitable time to retouch it. That was over a week ago and yes you guessed it I heard nothing back from [name removed]. Extremely disappointed not just with the work but his refusal to engage with me and do the right thing. Approach with caution.No actually that's being too polite DON'T GO THERE !!!
No response to work request. Hornsby a
Submitted photos on line and a request for work over a week ago. No response. Followed up with two emails. No response. Telephoned. No answer. Looks like the company is no longer in business. Avoid.
Orange Peel finish on a small scratch/dent
Submitted online pictures for a small scratch/dent repair on my newly purchased car.Received a call and quote of $120 over phone. Booked and man came requoted $200 for a better professional finish. I agreed he left and returned in 2 weeks,finished job in 2 hours I paid cash $200,no receipt given. Said he would return following week to buff as orange peel effect on paint. Following week no show then text away to Bali for a week will call on return.After another 2 weeks rebooked,again no show.Another week I rebooked,today no show.I do not recommend Noosa Touch Up Guys.
in kedron queensland touch up guys repaired front bumper and only 4 mounts later paint started peeling and when I complained they were unresponsive and told me there is nothing they can do.So dont recomend to anybody.Keep away .
Extortion and Fraud VCAT Claim Pending
VCAT Claim pending for the extortion of AN EXTRA $325 which was charged at the last minute - post job completion - completely out of the blue. [name removed] from Hastings Touch Up Guys NEVER mentioned or quoted the full amount of $825; instead he lured me in, under the proviso that the full scope of works would cost $500 and then slapped me with an additional $325 after he dropped my car off (at my place of work), knowing full well the circumstance (of my location) would force me to ‘cough up’. I was in such a state of shock, sickened to my co...re and ‘numb’ from ‘being robbed in broad daylight’ that I just paid the extra money and are now in the process of ‘recovery’. Most quotes received for the FULLY completed job (which was also unfortunately, not up to standard) were between $150 and $500. I chose [name removed] (being the most expensive quote of the lot, at ‘$500’) due to the convenience of the process; however he extorted those extra funds and refused to rectify the situation when I offered him the opportunity to refund the $325 excess. He has since involved the National Manager of The Touch Up Guys and together, they are now subjecting me to legal bullying! Beware before dealing with this franchise and more specifically the Hastings operator!
Stay well clear!
(1) I dealt with Nick Baker (Adelaide western region)
(2) Asked for a quote, never got one, said he was too busy to come out anyways
(3) Got a quote for another job later and he never turned up. We had a time scheduled, I left work early and he never showed. No text message, no email, no phone call, ever. No apology whatsoever, just no communication.
WORST customer service I have probably ever experienced. His quote came in at $325. After he did a no-show I went to another company who were extremely professional, arrived on time, communicated brilliantly and did a fantastic job for only $198.
I really dodged a bullet with this guy. Thank goodness he never came out and did my car.
Avoid at all costs
Simply terrible. Some of scratches look like they were touched up with a large paint brush. They did some unauthorised spray work which left an ugly orange peel texture at eye level. The $100 headlight restoration lasted about 4 weeks. $750 left me worse off than when I started. Refused to provide me with invoice after- illegal.
Terrible Customer Service | Canberra
The local guy in Canberra needs to undertake some form of customer service training. He wasted 5 weeks of my time.
Early April I sent in a request for a quote. He called me and came out to look at the job. He quoted me on the spot and said he was under the pump but could come out in two weeks time (to which I agreed). This was on 4 April 2019. 5 weeks later (9 May 2019) and after several attempts of trying to get a hold of him, I had enough and lodged a complaint with head office. The owner of the company called immediately and was actually ...a nice guy. He said he’d look into it. That afternoon (surprise surprise) the local guy called and was like I’m sorry about what happened..... however I’m really busy (again surprise surprise) and can book you in for 30 May. My response - thank you but no thank you. You have wasted enough of my time!!!! I’ve since called another company and they’ve (so far) been exceptional.
Rude and unprofessional, judging by there poor reviews it looks like a dodged a bullet.
Very sarcastic when trying to make a booking.
Do not make an appointment with Chris in Melbourne
I can't speak about the quality of work that it seems many of you have experienced this time. I have used this company in the past and had great results. This time ? Appointment made last week. I took the day off. Its a beautiful spring day. No show. He finally rang two hours and ten mins after our set appointment...lunch time of course. Excuse: I did not have my phone with me. BAD EXPERIENCE, LACK OF COMMON COURTESY AND A FAILURE TO DELIVER.
GREG from TOUCH UP GUYS BENDIGO VIC 3550
“Greg” from Bendigo has been a colossal waste of time. Doesn’t answer his phone, then takes days to return a phone call then makes a time with me then failed to show up and send a text more than an hour after the time he told me to be home. Absolute waste of time and money! His office is one suburb away!!!!!!
The worst service, guy I've been dealing with takes days to return a message and won't call me back.
Would not recommend at all.
We were Ripped off
We think we were ripped off by this company, they came and gave a quote to repair scratches, said that they could just buff them out and with an area that did require a respray charged $300, Actual time taken to carry out the work 1 hour, where he had buffed out the scratches, at the time looked good, however 24 hours later all the scratches reappeared, would not recommend this company
Questions & Answers
Small dent in rear R H door of 45 year old citroen. How soon and how much . In Melbourne.
Hi I would like to know how you are able to paint bumpers at the side of the road as I though it was not allowed and are your guys qualified?? Thankyou
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