My granddaughter is going to love these
I ordered various toys for my 4 year old granddaughter from Cabbage patch interactive doll to hatchimal all for Christmas. I know she is going to love all of it! She particularly loves fireman Sam, so I bought her the fire station which comes with a fire engine. Seeing as she takes ballet lessons I bought her Emma wiggle ballet barre.I know she will be so excited as she opens each present. I just hope she doesn’t ask if I bought her anything!!
- Verified customer
Ordered Friday, Arrived Monday.
Happy with order! Was hesitant considering the reviews on here, but needed this product for Christmas and it wasn't available unless you paid hundreds in shipping fees on Amazon or Ebay. Ordered it on Friday, Arrived Monday, spoke to customer service to ensure this product was definitely coming as it's not available in stores, and they assured they had it. Received tracking number, product arrived safely and intact! Really happy with the process from start to finish.
Definitely would use again!
Customer Support non existent .
Item unsuitable for age recomended, unstable . When put together the digger bucket twist and wobbles,and is uncontrollable . This item is a ride on digger ( shovel ) . Just to add some construction is needed. Toy Universe has a return policy that states they will give a in store credit as long as the item is unopened. Well try putting a item together without unpacking the thing. How are you to know if it works or not . Do not order from this online company.
Exactly what I wanted
I was having trouble locating a specific item. After going to 9 different shops with no luck I'd almost given up. Then at 10pm on Sunday night I came across the toy universe website. Placed the order then and there. The very next day I received an email stating my order was shipped and on my doorstep the following day was my item. Going to have a very excited little boy when his birthday finally arrives. Thank you so much.
Don't opt for collection from the warehouse and you'll be fine
I arranged a Christmas layby which all went to plan, so the first part of my experience was good. However, when I went to collect my order from their Erskine Park warehouse, I didn't have such a great experience. I collected the box and came home and to my dismay, discovered that only one of the items I had paid for was in there. I phoned up to let them know that I hadn't received all my items, and the girl I spoke to was apologetic. I waited while they checked that my remaining items were at the warehouse, and was then informed that I'd have t...o come back to collect the rest of my items. The next business day, I drove back there to collect my order again - which was no easy feat in itself with 3 children to shuttle around. After waiting and waiting while the warehouse staff tried to locate my order, I was then informed that my items had been shipped to my house. I said that it seemed highly unlikely that they had been shipped when I had spoken to someone on the prior business day who informed me that my items were right there in the warehouse! It turned out that my items were in a box on someone's desk in their office. After a lot of effort and inconvenience, I finally have all the toys from my Christmas layby. I understand that these things happen, mistakes are made and that's fine - it was just really inconvenient at a really manic time of year, and there didn't seem to be a great level of acknowledgment of the error on the customer service side of things.
Most of the staff is helpful and friendly
I like the fact that you can laybuy all year but think the 6% should be clearly showen in the grand total so you know exactly what your paying in admin fee i have many kids to buy for on Christmas including my two youngest children as my youngest child is three i will be buying toys for Christmas and birthday for at least 8 years and thought this would be great but i feel like i need to watch how much i buy because the admin fee can become more then I'm willing to pay. I found most of the staff friendly and helpful until today i called to final...ize my payment today and was told i would receive a call back telling me how much i had to pay. I received an email about 15 minutes later i have copied and past the conversation. You have 2 payments remaining on your laybys for a total of $66.90 i have checked my bank statements i have paid 5 payments of $33.75 1 payment of $300 and 2 payments of $61.10 one order is the total of $102.50
- Verified customer
A big thank you for getting this gift to me super quick and for the fantastic service.
I had some questions before I purchased and used live chat and was super impressed by the helpfulness of the staff person on the other end. The order came quickly and was on sale which was a bonus (plus I received a small sign-up promo discount as well).
Will very happily recommend Toy Universe.
- Verified customer
Great little shopping trolley for my grandson
Prompt delivery of a great little shopping trolley which is being used to assist my little 2.5 yr old grandson with autism to learn to walk as everything else was too low.
It is sturdy & of good quality. Plus we saved $30 on price by buying through Toy Universe ,Thank you.
- Verified customer
Received damaged items, couldn't contact seller
I ordered a whole bundle of toys, to use as birthday gifts. Postage was prompt and prices were great. Unfortunately two of the items had damaged packaging so I wasn't keen to use them as birthday gifts. Have tried calling the 1300 number on the website numerous times over the past few days but just get the engaged signal each time. Sent email with photos of damaged items two days ago and still haven't heard back. Tried calling them again but can't get through. Damaged items — that happens sometimes. It's the poor communication that is the biggest issue here.
*Update: seller contacted me after several days and offered free return of damaged items.
We ordered two Schleich sets and a horse and they were delivered very promptly as per clear email communication. When my daughter opened her present one of the sets was incomplete. I emailed Toy Universe and they responded within minutes. They arranged for a replacement set to be dispatched and told us not to worry about returning the incomplete set. Fantastic service. I will definitely buy from Toy Universe again.
Poor service and communication, slow to post
I put some Schleich items on layby as their prices seemed to be the best online. A few weeks in and I received notification that my order was cancelled with no other explanation. WhenI followed this up it turns out it was a mistake ; fair enough.
The layby was completed and I was told it would be shipped shortly after. Nearly a week later my item was still awaiting shipment! As it was a present for a birthday that was the following day I emailed to say I would rather cancel it and get a refund. There was no reply. I emailed again the next d...ay and still no reply. Shortly after I receive notification that my order is shipped! I emailed asking why this was so as I said I wanted a refund. Still no reply and when I tried to call the mailbox for the number was full. I have still not received a reply to any of my emails. They have basically ignored my queries and requests. This does not seem like a company who values its customers or want repeat customers. I would not recommend this company at all, no matter how good the prices are. Horrible customer service and communication - AVOID!
Bad business etiquette/ misleading advertising
I bought the aqua dragon "Includes light up base" as listed on their website graphic, however when product is received there were not with light up base. Called them direct hoping to resolve. But they only offered a refund if item is returned but will not pay for postage cost. There isn't any point as postage cost will cost more than the toy. Hence, I dispute through paypal and luckily I took a photo with my iphone prior. Now Toy Universe not only declined my dispute and have updated their image to the correct one. I do hope Paypal will assist me to obtain back my money for their own mistake. How dishonest are this people!!!
Good online toy shop, great range of wooden railway toys!
I ordered from Toy Universe for the first time last week because they had a great range of wooden railway toys from several big brands (Thomas, Brio, Bigjigs) - my son has become quite enthusiastic about his train set but those wooden train toys are expensive, so I was looking for somewhere I could get a good deal! They delivered the items quickly by courier, my parcel arrived 4 business days after I placed my order. Very happy with the toys and will order from them again.
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