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Toyota Finance

Toyota Finance

1.5 from 21 reviews

Reviews

(2)
(0)
(1)
(1)
(17)
  • Transparency
    1.5 (15)
  • Customer Service
    1.4 (16)
  • Loan TypeFixed Rate (10)
  • Application Process
    1.5 (14)
  • Timeliness
    1.6 (12)
  • Loan Term4 years (6)
Charlie Hannaford

Charlie HannafordGreater Melbourne (Outer), VIC

  • Verified customer

My most expensive lesson learnt so far!

published
Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateDecember 2018
Car ModelHolden Commodore VF (Wagon)
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FRUSTRATED MOVER

FRUSTRATED MOVERSydney, NSW

  • 13 reviews
  • 2 likes

Quick to give you the loan - then its terrible service

published

Have been happily paying my car loan to Toyota Finance - then when you try to inform then of a change of Bank/Bank account its all too difficult. They failed to make the change, falsified records of the phone call (their notes had no relationship to what was said in the actual phone call). So because of their (TFA) ineptitude they debit an old account and charge me dishonour fees and interest. Not my fault you useless clowns.

Hopeless. I had to waste an hour on the phone dealing with hopeless staff.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateMarch 2017
Car ModelHolden Commodore ZB (Sedan) Calais-V
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David Taylor

David TaylorGreater Melbourne (Metropolitan), VIC

Appalling treatment

published

Our recent dealings with Toyota Finance were embarassing. As a long term customer, our application was held up by outrageous and duplicated requests for information. Last time I will deal with TFS.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateJanuary 2020
Car ModelLexus CT200h Luxury
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Car Loans

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Flip

FlipGreater Melbourne (Outer), VIC

  • 5 reviews
  • 2 likes

Use a Bank

published
Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
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Kennedy

KennedyGreater Melbourne (Metropolitan), VIC

Disappointment.

published

Appalling customer service. BOTH the ladies I spoke to were rude and the wired line had NO IDEA what was going on. If your service involves taking our money, at least have enough decency to not SCOFF during the call. I tried to rectify the confusion, only to be cut off, “Bye bye goodbye”. Absolutely atrocious.

Transparency
Customer Service
Brett

BrettHunter Region, NSW

  • 2 reviews
  • 2 likes

The right hand as no idea what the left is doing

published

I had a lease with Toyota, then I needed to change as I closed my company & needed to refinance as a sole trader. 5 months later with no finalisation or contract. School children running a finance company!!! What a joke. Never again will go or recommend TOYOTA FINANCE.

Transparency
Customer Service
Application Process
Car ModelLexus ES 300h
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Brad W

Brad WVictoria

  • 7 reviews
  • Verified customer

Avoid like the Plague!

published
Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateJuly 2015
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Megan T.

Megan T.South-Eastern Region, NSW

Careful all. Finance Buyer beware. What you sign up to and what you get are not the same.

published
Transparency
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateJuly 2015
Car ModelToyota Yaris
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kazsam

kazsamCentral Highlands and Goldfields, VIC

Be very careful

published

They are great until you need help then they will screw you over at every corner be very careful dealing with this company. They will offer very few solutions to help and none will benefit the purchaser

Transparency
Customer Service
Car Loans

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Mac

MacPerth, WA

Completely lied to me.

published
Transparency
Customer Service
Application Process
Loan TypeFixed Rate
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Online Customer

Online Customer

  • 5 reviews
  • 5 likes

Read the written contract carefully before signing. Don't take their word for it What is said verbally can be different.

published

Although we had the money to pay the money for our car purchase At Maddington Toyota we were lured into taking their finance with false information given verbally and wrong calculations about how it will benefit us... then - after making us to sign the documents in a rush - on the actual contract found things were different! and also found other hidden costs and fees which we were not told about!

Transparency
Customer Service
Application Process
Timeliness
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Hari

HariGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Absolute nightmare to deal with!

published

I’ve been with them for 10 years and 3 cars. They were fantastic all these years and now they’ve become an absolute nightmare to deal with! Pre-approved a loan, then knocked it back at verification based on the same numbers on which the pre-approval was granted! Waste of time

Transparency
Customer Service
Application Process
Timeliness
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Mandy B

Mandy BSydney, NSW

  • 5 reviews
  • 1 like

Onto my 4th car with Toyota Finance

published
Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
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Richelle saunders

Richelle saundersSydney Surrounds, NSW

  • 3 reviews
  • 6 likes

Access loan is a rip off

published
Transparency
Customer Service
Application Process
Timeliness
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Tony

TonySydney, NSW

  • 3 reviews
  • 6 likes

Toyota finance cheating company

published

This is a cheating company as they add things and take money out of your finances without your permission
Even if you remove the items they will keep charging you

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateApril 2015
Car ModelToyota RAV4 XA40
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Car Loans

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Kate

KateCentral Highlands and Goldfields, VIC

What is with your customer service team on the phone?

published

I called today to see if I could upgrade from roadside assistance to roadside assistance plus. After getting transferred five times to get told again "let me transfer you" I gave up. This was the same department I kept getting thrown Around. How did I sort it?
We online and joined RACV total care and continued my day within five minutes. Poor customer service Toyota.

Customer Service
keiko

keiko

  • 2 reviews
  • 2 likes

Should have explain more clearly

published

I bought a new car and use Toyota financial. I paid a half of price and other half was 4years car loan.
They didn't explain about contact much just asked me signs here,here and there.
I got really stress that time, because they kept saying, ''We're not sure you can get loan or not.'' End up I got Toyota financial proof but it was too much interest fees and hidden fees. I asked my father to borrow some money to pay off. I called the customer service to told about cancel the car loan. They charged me $2200 early termination fees just a week after I bought the car. I can't believe it. BUY A CAR IN CASH !!!!

Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
See all answers
Daniel

DanielSouth East Queensland, QLD

  • 26 reviews
  • Verified customer

All about the $$

published

Have been using Toyota finance for mine and my partner's vehicle for the last few years. I ran into issues with payment due to work funding issues - called about a hardship application, everything was approved quickly. However, when I called them to set it up, they advised me I would have to cancel my gap cover on my insurance, and that I would have 8 months added to the "back of my loan" despite only needing 2/3 months.
I have now looked over my application and realised that they do NOT freeze interest during this time, as a result the extended time is purely paying an additional $3887 in interest. This company is a joke! Take money from people who clearly have none! Ready to send the car back to them!

Bernie.

Bernie.

  • 2 reviews

So well organised, suits the customer

published

Brilliant service and the entire Finance package was able to be done Electronically. So I get the joy of my ne Hilux hassle free.
Toyota Financial Services are great

Jasper

JasperBRISBANE

  • 3 reviews
  • 1 like

Horrible

published

$12000 in advance with my payments on a 5 year loan, missed one direct debit (my own fault) and made up the payment 2 days later when I realised but was then treated to a harsh threatening letter and a $3 + late payment fee. They never ever answer emails so don't bother trying...never again would I use them!!

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Questions & Answers

Gordana B.

Gordana B.asked

I bought Toyota yaris last year -jun 2018 and and i am paying interest 12 %
My kid said to me that is something wrong that is too much
What can i do something to find out what was the interest rate at that time
I

1 answer
Bill V
Bill V

Yes that is too much should be 10%. Look at the loan contract again to see if there were hidden cost or irregularities including irresponsible lending you were not aware of, and lodge a complaint with the financial Ombudsman

terry

terryasked

Could you back trade your vehicle when has money still owing for pay yu car of get cheaper car so you don't owe nothing?

No answers

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