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Toyota Motor Vehicle Comprehensive Insurance

Toyota Motor Vehicle Comprehensive Insurance

1.4 from 12 reviews · View Statistics

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Reviews

1.4

12 reviews
5
(0)
4
(1)
3
(0)
2
(2)
1
(9)
  • Value for Money
    1.6 (11)
  • Customer Service
    1.6 (11)
  • Timeliness
    1.5 (11)
  • Job Satisfaction
    1.5 (8)
  • Transparency
    1.5 (11)
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No value for customers money.

published

Would not recommend it to anyone. Terrible customer service that I have ever experienced. They are rude over the phone, does not give any value to the customer and to the $ we pay for insurance.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers

Terrible customer service, and bad policies

published

the customer service representative was very rude on the phone. I've never spoke to anyone that rude and arrogant in my whole life. I advise people not to join the insurance company.

Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes

Policy renewal

published

I was talking to the staff of Toyota insurance and she was laughing trough out the conversation I felt so bad about it because half the time she was talking to me and half the time she was having fun with someone else and asked me one question many time because of he absence mind and focus. We pay money for the service and please serve for our $ and I now believe that one day if i have to lodge claim it will be worst then what i experience. Dont think i will deal with them next time.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelToyota HiLux
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MaxK

MaxKCanberra 2600, ACT

  • 8 reviews
  • 2 likes

Very pleasant experience during crazy times!

published
Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 weeks
Claim DateJanuary 2020
Claim ApprovedYes
Car Model2019 Toyota Corolla hatch
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Worse than 0 star!!! don't choose them!!!

published

Very bad service, useless!!! They can do nothing!! They know nothing!!! Spent 2 months to ask a cctv footage still can't get it,at beginning they said they can't ask a footage from a supermarket carpark. I myself went to police station 3 times, then police educate them they can fill a form to ask the footage, then they told me they can't get the signed form from another driver, because another driver knew it's their fault so they refused to sign, so they told me again they can't get the footage!!! They just ask me to pay the excess !!!!

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 months
Claim DateJanuary 2020
Claim ApprovedNo
Car ModelToyota Prado
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The reviewer stated that an incentive was offered for this review

never buy insurance from Toyota , bunch of crooks,

published

they turn the policy as much as not to pay anything, the say full replacement if your car is new but they find a way not to pay, they don't consider the type of damage, just cost, if your car is limited version and has similar damage to a normal car, yours might not be written off because it's not cost effective for them to pay for a limited car, poor staff, poor management , Also Toyota is protecting them and advertising them
zero support , waste of money. too much stress, I should give them zero stars if it was possible

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time2-4 weeks
Claim DateFebruary 2020
Claim ApprovedYes
Car ModelToyota RAV4
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never buy Toyota insurance,

published

very poor service, a policy full of lies, zero support, poor staff, poorer management, supported by Toyota NZ which is sad but they are separate entity, just de valuing the brand

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time2-4 weeks
Claim ApprovedYes
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Utterly terrible

published

*New Zealand* - The entire experience was simply terrible. Zero customer satisfaction. Rushed and vague service. I still don't really know what would have happened to my hail damaged car. I used to be a big fan of Toyota but this has put me off the entire brand. Ive moved to a proper insurance company now.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time3+ months
Claim DateNovember 2019
Claim ApprovedYes
Car ModelToyota HiLux
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30% increase in premium in 1 year

published

Got my renewal for my Toyota Hilux - have been insured with Toyota Insurance for 5 years.
My yearly renewal went up 30%. I rang up to find out why. They told me it was due to cost of parts increasing, labor rates increasing etc. They told me there was nothing they could do and to shop around for a better deal.
I am in the customer services business - If I treated my customers like this I'd be sacked.
Will be insuring with someone else - particularly after reading the bad reviews!!

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
Car Insurance

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Do not buy Toyota insurance

published
Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time3+ months
Claim DateAugust 2019
Claim ApprovedYes
Car ModelToyota Yaris
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Bec

BecGreater Melbourne (Inner), VIC

Never get Toyota Insurance

published

I have had nothing but trouble with Toyota insurance I gave them 3 chances and now no more
1 They claimed we did not pay our insurance one year even when we showed them our bank statements it still went on for a mouth
2 They also did the same with the roadside assistance
3 I had someone hit my car and Toyota sent my car to one of there repairers and when I went to pick up the car they did not fix everything they were meant to and the paint was a complete different colour

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers

Sloppy & impersonal

published

Impersonal and sloppy processes and weak communicators. Toyota lost my recent excess payment and threatened legal action when it was already there for weeks. No apology when they found it.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 months
Claim DateOctober 2019
Claim ApprovedYes
See all answers
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