No value for customers money.
Would not recommend it to anyone. Terrible customer service that I have ever experienced. They are rude over the phone, does not give any value to the customer and to the $ we pay for insurance.
Terrible customer service, and bad policies
the customer service representative was very rude on the phone. I've never spoke to anyone that rude and arrogant in my whole life. I advise people not to join the insurance company.
I was talking to the staff of Toyota insurance and she was laughing trough out the conversation I felt so bad about it because half the time she was talking to me and half the time she was having fun with someone else and asked me one question many time because of he absence mind and focus. We pay money for the service and please serve for our $ and I now believe that one day if i have to lodge claim it will be worst then what i experience. Dont think i will deal with them next time.
- Comprehensive Insurance
- Verified customer
Very pleasant experience during crazy times!
When Canberra was hit by huge hail storm on 20 January 2020, my Corolla was badly damaged. Pretty much a write-off. Within 20 minutes of storm, I called Toyota Insurance (phones are answered in under 2 mins and they are in Australia!). I have lodged my claim, paying excess over the phone during that call.
Toyota Insurance staff was very friendly, empathetic, organised all necessary bookings. I only found out later from one of the assessors that I was one of 50 first callers from Canberra to lodge claim, otherwise I would have to wait for an as...sessment for months. All is all- car was a write-off. Toyota Insurance settled my claim within 2 or 2½ weeks at the most. Toyota Insurance are not the cheapest, but what I like about them is that their staff are in Melbourne, calls were answered in under two minutes and staff were knowledgeable. Their PDS is transparent and I've had policies with them over three vehicles. My kids are with them as well. Overall, 4 stars (would have been 5, but price of insurance takes away one star).
Worse than 0 star!!! don't choose them!!!
Very bad service, useless!!! They can do nothing!! They know nothing!!! Spent 2 months to ask a cctv footage still can't get it,at beginning they said they can't ask a footage from a supermarket carpark. I myself went to police station 3 times, then police educate them they can fill a form to ask the footage, then they told me they can't get the signed form from another driver, because another driver knew it's their fault so they refused to sign, so they told me again they can't get the footage!!! They just ask me to pay the excess !!!!
The reviewer stated that an incentive was offered for this review
never buy insurance from Toyota , bunch of crooks,
they turn the policy as much as not to pay anything, the say full replacement if your car is new but they find a way not to pay, they don't consider the type of damage, just cost, if your car is limited version and has similar damage to a normal car, yours might not be written off because it's not cost effective for them to pay for a limited car, poor staff, poor management , Also Toyota is protecting them and advertising them
zero support , waste of money. too much stress, I should give them zero stars if it was possible
never buy Toyota insurance,
very poor service, a policy full of lies, zero support, poor staff, poorer management, supported by Toyota NZ which is sad but they are separate entity, just de valuing the brand
*New Zealand* - The entire experience was simply terrible. Zero customer satisfaction. Rushed and vague service. I still don't really know what would have happened to my hail damaged car. I used to be a big fan of Toyota but this has put me off the entire brand. Ive moved to a proper insurance company now.
30% increase in premium in 1 year
Got my renewal for my Toyota Hilux - have been insured with Toyota Insurance for 5 years.
My yearly renewal went up 30%. I rang up to find out why. They told me it was due to cost of parts increasing, labor rates increasing etc. They told me there was nothing they could do and to shop around for a better deal.
I am in the customer services business - If I treated my customers like this I'd be sacked.
Will be insuring with someone else - particularly after reading the bad reviews!!
- Comprehensive Insurance
- Verified customer
Do not buy Toyota insurance
Do not buy insurance with Toyota.
In the summer my parked car got hit by a disqualified driver during a police chase through the village and the damage meant I could not drive my car. The customer service provided by Toyota Car insurance was bad at the start and got worse as the weeks went on. Initially they were unsure of the protocol regarding my policy in this event and did nothing to ease my worry at a stressful time. They then failed to pass the information on quickly enough to ensure a courtesy car was with me and so I had to wait ONE WE...EK for one to be available with myself making daily phone calls. This then affected my ability to get to work. Further phone calls to Toyota insurance with massive wait times just had them going around in circles repeating the same information. They gave me contradicting information saying they could not use my crime reference number to obtain details from the police and I would have to call them directly. The police said it was protocol for the insurance company to do this. Another wasted phone call. Toyota at Clifton Moor York were helpful but the communication between them and the insurers was a joke. My policy documents clearly stated that I would not need to pay an excess if hit my an uninsured/disqualified driver and yet the insurance could not confirm this. They also continued to bombard me with calls once my car had been repaired asking for the excess to be paid. The insurers said "you need to pay the excess and then it will be reimbursed" and so I politely refused as per my policy documents. Why have that as a perk of the policy if you would then need the money upfront to deal with it?! And so we are now 4 months after the claim and I have yet to receive any letter from the insurers explaining the process or whether they have managed to claim anything back through the motor insurance bureau. A COMPLETE LACK OF COMMUNICATION AND CUSTOMER CARE. DO NOT BUY INSURANCE WITH THIS COMPANY. Please note however that my Toyota car and service from Toyota Clifton Moor is 5 stars and I would buy a car from them again. Just not the insurance!
Never get Toyota Insurance
I have had nothing but trouble with Toyota insurance I gave them 3 chances and now no more
1 They claimed we did not pay our insurance one year even when we showed them our bank statements it still went on for a mouth
2 They also did the same with the roadside assistance
3 I had someone hit my car and Toyota sent my car to one of there repairers and when I went to pick up the car they did not fix everything they were meant to and the paint was a complete different colour
Sloppy & impersonal
Impersonal and sloppy processes and weak communicators. Toyota lost my recent excess payment and threatened legal action when it was already there for weeks. No apology when they found it.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.