Some of the worst customer service around
The wifi we bought for 59.99 barely worked for almost everyone in the apartment.Trying to get in contact with the company is a nightmare. Often you get an error message saying to try again later, even when done so the message will still appear. If you manage to get through to someone by text, theyll get your information then just tell you they'll transfer you to someone else. And then again to someone else. And at some point they'll just say hold on and you'll wait all day without hearing back. WOEFUL customer service avoid at all costs.
Save your money
I have tried multiple times to cancel with no response or circular responses trying to defer me or up-sell. They also keep billing you for as long as they can.
No Customer Service provided during COVID-19 (even though all staff are working remotely)
Rather than queue customers who have issues during COVID-19, TPG have just decided to display a message of "Our team members are currently serving other customers. We appreciate your patience. Please try again later."
This effectively means they are literally unable to be contacted, since chat is their only communication channel at present. That has to be a new low in terms of customer service in any industry, in terms of refusing to allow your customers to communicate with you.
FTTB internet speed is like ADLS, internet stop very frequently
Never go With TPG,
Internet Speed very poor. Faced constant drop out.
there is no technical support phone number, every time you want to do live chat
I see this message "Our team members are currently serving other customers. We appreciate your patience. Please try again later."
Its a nightmare.
I dont know how will I cancel this service, as no phone number given.
Faced constant drop out typically during evening Times. Customer service is very lackluster. Their call teams do not have an internal vouchers system, you will not speak to a real person whome will not know what is going on or be willing to help tou.
TPG rorts customers attempting to cancel out of contract connections
Connection is out of contract and thus month to month
Cannot cancel via any avenue on their website
Eventually am given a contact email VERBALLY from condescending customer service representative which can be used to cancel service
Email advising cancellation to provided email address
Receive automated reply that the email will be actioned within one working day and that the service is thus still chargeable
Receive email advising account number cancellation notice insufficient and TPG require further information (not supplied via phone conversa...
- Fibre To The Building (FTTB)
- Verified customer
FTTB (TPG's fibre - not NBN)
The switch from iiNet to TPG was very easy and amazing!
TPG's own fibre product is reliable and usually fast. better value than iiNet.
Whenever I have had issues, the support team have been very professional
Drop outs from dropkicks
I am trying to look for something constructive to say about TPG, but I’ve lost all patience. This internet service provider provides quite possibly the worst “service” I’ve ever experienced and they really don’t deserve my business or yours.
Like a schmuck, I’ve stayed with them, as I couldn’t be bothered to move, so have suffered through this crap service for 3 years. Giving them the benefit of the doubt. Bad idea. I have finally had enough, and it’s long overdue.
I’ve had electricians and technicians try and address both hardware and softw...are issues, connections, line faults, you name it. Even purchased new modems and wall sockets, all to no avail. After spending over a thousand dollars I can safely say that the issue is with TPG. Constant drop outs, slow speeds, irregular speeds, rubbish customer service, and useless technical help are just some of the reasons I will switch next week. If you’re thinking of switching to this provider, just don’t. Stay with the one you know, or skip TPG all together. Trust me.
Now TWELVE DAYS without a landline. TPG sent technician 5 days ago who did not fix problem so they closed the case! I'm spending mobile phone data begging for resolution but TPG not answering.
Very bad recently, third world countries internet very bad Australia.
Disconnect every day, nbn so bad and what a waste of money. Called TPG and no one is picking up the line , what a bad customer service TPG ,never again.
Worse services ever
I have been with this company for almost 3 years now and for those years I have had to call their technical support more times then I can count I have had to have multiple people come out to check the internet and each and every time they end up telling me that everything is fine then the next day it will cut out again and I'll contact them again and they try to tell me the internet is working
I am sitting here for the last 2 to 3 days we haven't had any services and I am currently having to use my phone data to do anything on my laptop and m...y son can't watch his cartoons or movies, my partner can't play any games on his XBOX and my partners father can't do anything on his computer I have requested to cancel and got told to email them and that I had to wait 24 to 48 hours til they will get back to me I am never recommending this company to anyone they a complete utter nuisance
One of the worst Internet providers in Australia
Slow connection, terrible customer service, illegal activities from TPG. I've disconnected the service during the trial period, all fees were waived, wasn't asked to return the modem. After 8 moths I receive an email saying that my service is connected. The most idiotic thing of them to do. I started to get billed for the service that I have not requested. When trying to terminate the service, I get charges for contract break fee; modem, which I no longer have; and for the service, which they have not provided and I have not requested; I've been with a different provider since then. This sounds illegal thing to do from TPG, currently in dispute to get the credit, but judging by their customer service I should say goodbye to that money.
Cheap trash. Come from consistent 80mbs Telstra connection on the FTTB NBN in an older building with older wiring. TPG doesn’t seem to be capable of half that - I’m getting about 36mbs in non-peak time and 25-20mbs on the same technology but TPG’s own fibre on their “90mbs” service.
Pathetic service and Rubbish after service
The speed is always slow and feels like you are using a 1Mbps connection though the company promise 90Mpbs. Do not fall in their fake promise.
Their customer service team is full of idiots and are not taught/given any training. The team will say that they will redirect your call to the cancellation team if you call for any complaints.
Do not waste your time on the worst internet service.
Tpg = Rubbish
Just don't sign up with tpg and don't make a trouble for yourself and your family....zero star..... Don't wast your money....The worst internet quality ever.
tpg = Terrible (Internet) Provider (in) Galaxy.
Terrible performance & Customer Service
We pay $300 PM for a 20/20 Business Broadband Service as NBN is not availabel in our area yet. Up until 2 months ago, this operated fine, generally around 12 - 16 Mbps speed up & down. We knew we would not get 20/20. We now operate at 8/8 at the very best & have been told that this is acceptable & I have no grounds to complain. The issue is with our distance from the exchange apparently. This hasn't changed in 4 years & when I tell them that it has been operating fine apart from the last 2 months, I was asked for proof!
Terrible customer service, I will not use TPG again
Good price, but terrible modem and support
The connection process was quick, easy and painless. Initial sales experience and installation was good.
It went downhill from there.
My PC regularly loses connection to the Internet. I have to restart the PC (or disable/enable the NIC) 2-3 times to get the connection back.
TPG tried to assist for a while, but when things became tricky they blamed the computer and gave me the shoulder.
- Fibre To The Building (FTTB)
- Verified customer
Inconsiderate and Incompetent
I started having internet dropouts since the problem started from November 2018 and I am sure I reported it around that time but I could only find the evidence that I reported in February 2019 so will use February as my reference point. With a bit of IT knowledge I know the few basic first steps is to pull out and plug in DSL cable and reboot (and hard reboot) modem. I called TPG but anyway they had to go through the basic simple steps first which I had no issues with for the first time. They checked and monitored internet connection and acknow...ledged there were issues. They sent technician who did some work and told me it is all fixed. For the next 8 months up until 17th October that has been the story. To their credit, they replaced the old Huawei modem with the new TP link modem. However from the first complaint, TPG technicians visited my property 7 times and they sent NBN technician 5 times. I have no idea what they were doing but everytime they told me issue has been fixed only for problem to reappear after a day or 2. During all these their technicians advised that there were issues with my internal cabling. I hired a private IT contractor to replace the cables all throughout my home which costed me $800. Then the TPG technician told me that I should have a direct cable running from node to modem. I hired the IT contractor to do that again which costed me $250 (since I have double-storey house). They were not yet satisfied and doubted that the IT contractor has done a good job. They asked me to get the cable checked. I called the IT contractor again who basically laughed on these TPG technicians saying TPG technicians dont know what they are doing. He proved himself by running a temporary cable direct from the node to modem which everyone could see, yet the problem persisted. Before the IT contractor left, he told me the NBN box has spider webs on it for years which means it hasn't been opened up. Only after that, NBN technicians came and fixed the problem. This brings me to NBN technicians (If I thought TPG technicians were the worst, the NBN technicians just did one better everytime) they only fixed the issue on their 5th attempt on 17th October 2019. The 4 technicians that visited prior to that made promises that issue has been fixed and they had some good recommendations as well. One of the NBN technicians first suggested to change the service provider (from TPG to Telstra) and secondly he suggested to put the modem in the room which is close to the node and drill through wall to run the cable direct to the node. (for Gods sake can someone convince me, in this modern world, I cannot get internet connection in my preferred study room). There were so many other bits that all added upto the frustrations that I had to go through, if I can list some of those i) TPG closing the ticket despite my request to keep it open and monitor (How this affected me, will come to that point shortly ii) Of course TPG find its own time to send technicians which is between 8am to 5pm weekdays only. They dont care that their customers have to work for living and to pay their bill. I had to take a number of days leave (and when I couldn't, I asked my wife to take leave) in order to provide them access to the modem iii) Obviously I am not home daytime and I am a sport freak so I use internet overnight, even my wife and kids use it in the evenings and nights. Having internet dropouts in the middle of our favorite sports matches or while working was so frustrating iv) After the issue was resolved, I mentioned to their customer service rep that since the fault was from TPG/NBN side I should be compensated for 8 months bill plus the unnecessary cost I incurred for hiring an IT contractor, I was told someone will call to discuss which didnt happen for 2 weeks. After I followed up they only offered 26 days of billing adjustment. How did they calculate 26 days is from the last ticket date (this is probably the reason why they were always quick to close tickets) despite telling them that this is the same issue that I have reported in February. Where is the compensation for my 8 month of bill I paid them, the money I spent unnecessarily on replacing cables in my home and the leave days that I and my wife wasted which we could have used for our holidays??? Guess, I am taking NBN technicians advice, I am switching over. I only wish I could give them a negative rating!!!
- Fibre To The Building (FTTB)
- Verified customer
Horrendous customer service
Went online to notify them that we would be moving house. Not given any option to enter a moving date. Service was relocated to new house within 2 hours. Hours spent on the phone trying to resolve over next 5 days. They would not restart service at current address, until their system said they could. Said it could be up to 12 days. Never received a call back despite many promises. Simple solution would have been to start a new connection at current property and cancel old one, which they refused to do unless I paid early termination fees for o...riginal connection. Pathetic service, no concern for customer satisfaction. I was a customer for 8 years - never again. This was the first time I had a major issue that needed resolving, and they couldnt have cared less. Steer clear.
30 days notice to disconnect service
If you do not give them 30 days notice when you are out of contract, they will charge you another month's usage fees. You can also connect via phone but you must disconnect in writing. They try to push you to suspend your service, which is a fee of $1 a day until you resign with them. Disgusting practices to try and keep customers.
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