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Gold Star for Infinite Wait Times and 0 Communication.
TPG have charged me $120 thus far, however I still have no internet connection after 2 months.
You cannot contact anyone, they have entirely shut down their customer support and accounts cancellations. Been waiting 18 days to cancel my accout.
Promised an NBN technician will come today. Worked a night shift at hospital from 930pm until 730am, rushed home as TPG said technician will be coming at 8am to 12pm. It is now 12.15pm and still, noone has arrived, noone has called, noone has text messaged, noone has emailed. Absolutely 0 communication....
Worst of the worst customer service a legal scam !!????
Not reliable and worst customer service I ever had to deal with 2 calls 3 hours spent all day on the phone and nothing was solve it was 95% waiting time what a stressful day just to get a connection!!!?? 2020tpg winner of the most stressful telecommunications company and worst customer service and a legal scam
If there is less than one start i would choose
TPG has The worse customer service ever, they good at taking money with no help, i have been contacting them through online, emails, phone calls and got nothing just referring. I was dealing with other companies i never seen worse than this service before. I am regretting choosing TPG for sure.
I changed from TPG ADSL to TPG NBN. Worst business mistake of my life. Tried to phone them to explain I had no connection and the recorded message told me to log on and chat. In case you missed it "log on and chat" without a connection. I travelled 12 klms to a friends place to use her Telstra NBN to contact TPG. Over 2 days I sent twelve (12) various explanatory emails looking for Tech Support - Not a single reply. I placed no limit on the cost of someone coming to fix the problem left by the installer I just wanted what I had signed up for - ...internet and phone connectivity. I since got someone to get my internet connected but as a result my phone drops out soon after the person answers. The chat operators are busy so call back later and like "tomorrow" ..... "later" never comes. I can't phone for guidance as to anything I need to adjust/do (and TPG can not phone me) because the line will go dead after 30 seconds to 2 minutes. As Tina Turner would sing "Simply the worst"
No better than ADSL... and costs more. If not fibre to building... Don't do it.
I just got the NBN connected because it was available. However, it is not fibre to the building.
There is literally NO difference from the ADSL except now I have to pay more each month. When I turned this computer on and loaded this website...waiting, waiting.. waiting. And there is no one else on the computer right now in my house.
So I would advise asking before you switch...is it fibre to the house? If it is not fibre to the house..Stay where you are. Why pay an extra $10, $20, $30 for something that is no better? You still have a year at l...
Useless company with even worse customer service
I ordered tpg nbn around the 19th March.
Thought it was going to be smooth going, I was receiving email updates as to what was going on, things were going well.
Then we started to have problems- the modem turned up but we were still waiting for it to be activated.
So a 2 hour on hold call to a customer service we found out the order was cancelled and re done and they said upto 48hrs to be sorted.
I wait and ring again as nothing was working and I had no updates.
Another 2hr phonecall, to be told the previous person didn’t do something righ...
TPG has the WORST customer support team I've ever experienced
I have been trying to relocate my NBN service to a new address and over the past week I have spoken with a number of people all who been supposedly unable to help with transferring my service and have directed me to an email instead (firstname.lastname@example.org). I sent an email to them a week ago with no reply and have been queued for countless online chats in the mean time to try and rectify the problem.
More often than not (after waiting for 200 positions in the queue) if you are not at your phone or computer withing 30 seconds of them sending t...he initial message they will close the chat. On the off chance that you are actually able to get into contact with somebody they will likely tell you that they will transfer you to a different department and never send another message again. Extremely poor standard of service and I would never recommend TPG to anyone even if they are $10-$15 cheaper a month. When you need their help, they aren't there and it really isn't worth it.
Worst service I have ever experienced both in Australia and abroad.
Truth be told, I can't tell you how good TPG's NBN performance is. They stuffed up our order so many times, they couldn't even get it installed!
I ordered it on behalf of my elderly parents. Payment had been made three weeks prior to the Sydney COVID 19 lockdown and we received notifications that NBN would be installed a week later (date and time confirmed). Unfortunately no one turned up. With the COVID19 outbreak, they limited their customer service to online chat only (the phone line rang out after 2 hours on hold). Because of their ineptit...
Weather Mood Speed Internet
The internet connection speed is ridiculous slow that is under 5Mbps while we are on NBN 50, not even less than 10% they promised.
Called them few times, reset moderm many times, and they blamed for the moderm problem. Got the new moderm from them for a few days good speed internet. While monitoring us for few days, they assume the problem solved even we called them so many times after changed to NBN
We have changed to Optus which is much reliable and at least they wont give us some ridiculous excuses.
Bad Internet Connection and Service
Very unstable and slow speed internet. The plan purchased suppose to deliver around 40 Mps speed; however, that was never the case. for both downloading and uploading speed are below 20 Mps most of the time; and can go as low as below 5Mps even during non-peak hour. Multiple calls to technical supports were quite unhelpful and ineffective; which does not resolve the internet issue. At this very current time of the pandemic, there is no internet available at home for the last 3 days. However, there is NO CALL or CHAT SUPPORT AVAILABLE!! Ive been trying to reach and leave the 'contact me back' option but nothing had happened. This is unacceptable in both technical and service quality.
Been with TPG for as long as I can remember and have always found their support team to be excellent. Recently switched to NBN and had issues with speed, but as always they called back when they said they would and got issue resolved with NBN. Could not ask more
Horrible company and absolutely the worst customer service
Want to close NBN account with them, only online chat. I was told to wait for a call, over 2 weeks later still waiting. No number to call, you are at their mercy. They will stall the process so they can charge more while not providing service. Stay Away.
Just got a bundle plan with this and in just 3 days the internet shuts down!! What the hell was that! Tried to reset it for hours and still nothing. Can’t even get a staff to talk to on how to fix this! I understand that there is a lock down and they work from home but atleast make sure the connections are all green.
TPG is frauding
We are very disapointed with how TPG tricked us.
About few months ago, we have changed our plan in TPG, and I guess by the mistake of one of their sales team sent us another Modem (which we don’t need).
They also follow up with a call saying they sent us a modem by mistake and request us not to received them otherwise they will charge us the modem fees. So we returned the modem.
Today we have received email from TPG saying TPG is re-sending the modem and charging us $10 for the re-delivery fees.
I guess that’s how you guys making money now? By frauding? Very disapointing.
No customer service at all!
TPG's customer service is a real tragedy, well, they don't have any. Leave you without internet for weeks... and you cannot even contact them. Thank you TPG, now we know it is time to change...
Cutover to TPG
Thank you TPG for a fast efficient cutover this morning as I received the modem this morning and 2 hours later I was switched over with the phone and internet.
Moved House and can't get an answer now
I moved house and put a request to have internet at my new property. I understood it usually takes around 10 days but may take longer depending on factors.
I patiently waited the 10 days and decided to try to contact them to find out when I can expect my connection to take place. Waiting in line as they have moved to online only chat (totally understandable considering the current crisis). Waited for around an hour and got through to someone, went through my question and answered all the security to be then transferred, same process again - ...
Can anyone actually contact TPG
I have been trying to contact TPG for a week with no success, they are impenetrable, I’ve been locked in chat doom for hours with no one helping me at all, it so unbelievable that they can shut down customer contact, I can’t even cancel it as there is no way to do it...
Disgraceful customer service
I live in Sydney and 6 weeks ago a neighbour’s tree fell across our house. The damage was extensive and we have had to vacate for at least 6 months while the house is repaired. TPG was completely disinterested in our situation and initially refused to suspend or cancel our contract despite the fact we were unable to receive the service. Despite our situation, TPG refused to offer a solution other than us paying out our contract. After a month of emails, pain and frustration, TPG capitulated and released us from our contract. Disgraceful, unethi...cal organisation that made a difficult time even more stressful. TPG - I have noticed that you respond to positive reviews yet not to any that are critical. This speaks volumes to the lack of integrity your organisation conducts itself with.
Unreliable Customer Service.
I haven't had internet for more than 3 weeks. I had to set up the internet for my new unit. The technician arrived at my new home, set it up and told me that it's gonna work after 2 days or a TPG Case Manager will inform us the estimated time of completion. It has been more than 10 days there has been no contact. I have emailed and called the customer service multiple times everyday, 40 minutes wait everytime but could not get a hold of them.
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Questions & Answers
Save yourself the hassle and go with another provider. I paid for top speed internet and was only receiving 20mbps, I had a nightmare experience only calling tech support only to be told that the engineer was going to call me back and I don’t need to pay my monthly cost until the engineer called - 4 weeks later, corona virus hits and still no call back, but I recieved a disconnection email AFTER they disconnected my services, they sent all their call centre staff home and opened up chat, I spent 9 hours in total waiting to be connected with someone only to be transferred via chat to 4 other departments because no one could understand why it was disconnected yet the notes stated clearly that engineer will call and all payments on hold. After 4 hours on the phone I got in touch with the rude engineer who couldn’t tell me why I wasn’t called and WHY they disconnected it but that I would need to pay the $99 start up fee (only connected 2 months ago) because my account is closed and can’t be reopened, and after requesting to speak with his supervisor to waive the fee, he “put me on hold” to “speak with supervisor” only to hang up on me, and then what do you know they are not taking calls. Literally worst company, I reconnected with a new company within an hour and my internet is back up and running with a new provider. Will never go with tpg again.
I made an application for a new nbn service early this year on a 18 month contract.so far i have only received the modem.is it possible to cancel the contract since it is taking forever to be connected and bad reviews on your products?i think i made a terrible mistake by applying for your nbn.complains from phone calls and emails have provided no solution.
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